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BROOKE PIERCE
BROOKE PIERCE at Shottenkirk Toyota Granbury

BROOKE PIERCE | Page 2

SERVICE CASHIER

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.8
42 Reviews

I have been a Service Advisor for 3 years with Hyundai and since February 2024 with Toyota. I am local to Granbury, Texas.

Dealership Experience

5 yrs

Industry Experience

8 yrs, 4 mos

Languages Spoken

English English

4.8

42 Reviews

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42 Reviews of BROOKE PIERCE

March 31, 2025

Dealership Rating
Employee Rating

Eli was great; friendly and communicated the entire time! The service was fast and easy! I waited less time than was quoted More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: GARLAND ROBINSON , MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

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Apr 01, 2025

Shottenkirk Toyota Granbury responded

Jerry, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 31, 2025

Dealership Rating
Employee Rating

Moriah and the whole service department at Toyota is great! Would 10/10 recommend! Thank you! More

by Mo642
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON, GARLAND ROBINSON, ALEX RODRIGUEZ , HEATHER COPELAND, MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

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Apr 01, 2025

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 29, 2025

Dealership Rating
Employee Rating

I Definitely recommend ELI, he made everything smooth and fast!!! Shottenkirk is the best place to do your maintenance at!! More

by maryligarcia219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ALEX RODRIGUEZ , HEATHER COPELAND, EFRAIN ELI RODRIGUEZ

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Mar 30, 2025

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 29, 2024

Dealership Rating
Employee Rating

These folks really go out of their way to give you GREAT SERVICE! I bring ALL my vehicles to Shottenkirk Service Department. Thanks for the Great Service folks! More

by Paul Denman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON, GARLAND ROBINSON, ALEX RODRIGUEZ , HEATHER COPELAND, MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

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Oct 30, 2024

Shottenkirk Toyota Granbury responded

Paul, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 23, 2024

Dealership Rating
Employee Rating

Service was great. Eli was very professional and nice. I appreciate the service for my oil change all done in 45 minutes and on a Saturday!. Awesome. Thank you More

by cmchastain
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

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Sep 23, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 22, 2024

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Employee Rating

I am happy with the purchase except that the discussion was about a different color the whole time I was talking about the truck. As I am not that picky, I can see a customer getting turned off by this tac More

by LJHAMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON, GARLAND ROBINSON, ALEX RODRIGUEZ , MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

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Sep 23, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

September 20, 2024

Dealership Rating
Employee Rating

Service was great, fast and everyone was very nice! I would recommend this dealership to everyone. More

by KIMOTAL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: EFRAIN ELI RODRIGUEZ

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Sep 23, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

September 19, 2024

Dealership Rating
Employee Rating

Eli Rodriguez was GREAT! Explained my services and recommendations. He even worked with me on pricing! More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON, GARLAND ROBINSON, ALEX RODRIGUEZ , MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

Report | Print
Sep 20, 2024

Shottenkirk Toyota Granbury responded

Jerry, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 18, 2024

Dealership Rating
Employee Rating

I have a problem them because they do not take Credit Cards. Thank You and Thank You More

by markter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KIM MOORE, CRAIG HOFER

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Aug 19, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

August 16, 2024

Dealership Rating
Employee Rating

Very good dealership I was very satisfied with everything and the staff is very professional and they are very nice people I enjoyed working with them More

by SUSAN8528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON, GARLAND ROBINSON, ALEX RODRIGUEZ , MORIAH LENNINGTON

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Aug 17, 2024

Shottenkirk Toyota Granbury responded

SUSAN, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

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