Bailey Lotsberg | Page 11

Efficient, friendly and courteous service! Never leave wondering if the challenge was solved for that day. Never leave wondering if the challenge was solved for that day. More

by tlickteig Verified Customer Verified Customer

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I've never had any issues with this dealership in the past, but on my last service has raised questions whether the service tech actually performed all of the checks listed on the paperwork. In particula past, but on my last service has raised questions whether the service tech actually performed all of the checks listed on the paperwork. In particular to rear brake pad thickness and battery condition. Tech indicated that pad thickness was 1mm,needing emergency replacement, but in fact they were at near new thickness on my visual inspection. Also on battery condition was stated in good condition, but how is it a couple weeks later my car leaves me stranded in a parking lot in need of a new replacement. Which leaves me to question whether all checks are accurately been done or just reporting something to drum up unnecessary service work for the dealership. I will be closely be monitoring at the next service to see if this was a one off thing or is this what I can expect from walser mazda burnsville. More

by billie.lake22 Verified Customer Verified Customer

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Thanks youl for your tech me and thanks for service In good hands They did good job always an Like how they treated me thank again and again an I will be primuam claimt thnks good hands They did good job always an Like how they treated me thank again and again an I will be primuam claimt thnks More

by mmohamedkulmiye Verified Customer Verified Customer

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When I was told my vehicle was ready the Service Representative explained tech did know why rear hatch wasn’t opening. He said he had looked up issue and said it could be reset by holding button dow Representative explained tech did know why rear hatch wasn’t opening. He said he had looked up issue and said it could be reset by holding button down with hatch open. I don’t think Rep knew how to open door manually so I opened it. Reset did not work. I suggested reviewing fuses which we did with my direction. No success. I suggested maybe disconnecting battery to reset and we were about to when another tech was walking by and Rep asked him about problem and he suggested resetting again which we tried with no success. He suggested removing battery cables and holding positive and negative together then replacing. Success!! My concerns are what happened with tech who did original work; they did not make much of an effort to fix problem and left Service Rep hanging; who knew very little but at least tried to resolve issue (although with my prodding.) More

by kmslowry Verified Customer Verified Customer

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Friendly staff, clean and inviting interior, easy to book online for appointments. The service department was efficient and offered a video review of my car before starting any repairs. They were great to wo online for appointments. The service department was efficient and offered a video review of my car before starting any repairs. They were great to work with when purchasing my car and I felt like I didn’t get the runaround received an honest price for both my trade in and new car. More

by snesburg Verified Customer Verified Customer

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Sales representative and sales manager were both very professional and got me out the door in a reasonable timeframe. professional and got me out the door in a reasonable timeframe. More

by alexander.knowlen Verified Customer Verified Customer

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Walser Burnsville Mazda provides excellent professional sales and customer service and support. I highly recommend them!! sales and customer service and support. I highly recommend them!! More

by cumber2173 Verified Customer Verified Customer

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Friendly and expedient! My car was in and out in under an hour and a half. I would not hesitate to recommend! My car was in and out in under an hour and a half. I would not hesitate to recommend! More

by cindy13789 Verified Customer Verified Customer

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They got good customer service and they where very patient with me and my brother patient with me and my brother More

by SunlessInfinity Verified Customer Verified Customer

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Walser Mazda provided an exceptional experience, with staff (Sam) who was knowledgeable, attentive, and made the car-buying process smooth and stress free. staff (Sam) who was knowledgeable, attentive, and made the car-buying process smooth and stress free. More

by Cjg1988 Verified Customer Verified Customer

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