Barbara Halsey | Page 7

Moonroof Repair Service advisor Barbara Halsey understood my emergency situation that my moonroof would not close, Said they were extremely busy as this was a Saturda Service advisor Barbara Halsey understood my emergency situation that my moonroof would not close, Said they were extremely busy as this was a Saturday but suggested I leave the car anyway and she would try to work it in. She did get my car worked on and the problem repaired. Once again the dealership went above and beyond the norm!! More

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Easy to work with Sales staff were helpful..no pressure at all. I have bought several cars from this dealer before. All service reps are good to work with, especially B Sales staff were helpful..no pressure at all. I have bought several cars from this dealer before. All service reps are good to work with, especially Barbara More

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Dishonest First: Lots of overpriced and unwanted dealer adds. For example: 250 dollars for nitrogen in the tires. 500 dollars for tint...etc. Second: Tried to r First: Lots of overpriced and unwanted dealer adds. For example: 250 dollars for nitrogen in the tires. 500 dollars for tint...etc. Second: Tried to renege on our original signed contract 10 days after I left with the car. Argued with the finance manager, Mike, for over an hour and was told I had to come back to dealership and sign a new, worst, deal with VW finance or give back the car and pay for the mileage that i drove! Half way driving there the General manager, Victor, calls me and says nothing had to change with contract after all. I'm sure plenty of people just sign whatever gets put in front of them because they assume that's just the way it is. If I hadn't argued for over an hour, I'm sure the General Manger would never have gotten involved. Feels very dishonest being told two completely different things by the same dealership. Third: Car has a broken handhold, was told by Edgar, the sales manager, he would order the part and it would be here in 3 days. Two weeks go by and no one calls. I call back and I am transferred to three different people: all of which say the part was never ordered. Finally, the forth person, Barb, says the part was actually ordered. Took 20 minutes and 4 different people to determine a simple part order. Fourth: Car is missing the "Performance Monitor" from the navigation system. (a option that is listed on the window sticker as standard equipment). Has been nearly four weeks waiting for them to fix it. No one can tell me when or if its getting fixed. Buyer Beware! More

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Review of 20000 mile Touareg TDI service Tommy went out of his way to arrange Uber transportation for me while my Touareg was serviced. My expectations were exceeded as usual. This the 8th ca Tommy went out of his way to arrange Uber transportation for me while my Touareg was serviced. My expectations were exceeded as usual. This the 8th car we have purchased from Larry Miller VW Avondale, AZ and we are delighted with the TDI engine and all other features of this Touareg. More

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Great service They take care of everything and I don't worry about the quality of the repair. They are up front with estimate and what needs to be done. They take care of everything and I don't worry about the quality of the repair. They are up front with estimate and what needs to be done. More

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Solid Courteous and no nonsense getting me in and out in a timely manner. Also got an Uber ride to make it easier. That’s all folks Courteous and no nonsense getting me in and out in a timely manner. Also got an Uber ride to make it easier. That’s all folks More

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Service Department Excellent service. Barbara set up the appointment however another person took care of us on Saturday (gentleman). Convenient, courteous, and appropr Excellent service. Barbara set up the appointment however another person took care of us on Saturday (gentleman). Convenient, courteous, and appropriately timed. Overall great experience. More

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Very Professional Barbara is my Service Advisor. She’s been in the business all her adult lift and knows her cars and the business. Will continue to keep her as my go t Barbara is my Service Advisor. She’s been in the business all her adult lift and knows her cars and the business. Will continue to keep her as my go to person. More

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Service With A Smile My time with service was excellent I really enjoy dealing with Barbara my service coordinator she’s the best always willing to help and her coustomer My time with service was excellent I really enjoy dealing with Barbara my service coordinator she’s the best always willing to help and her coustomer service skills is above all others More

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Service advisor David refused to honor agreement i was offer Went into Avondale VW service center last minute for an oil change. Barbara, the serrvice manager has been great to let me bring my own oil and filte Went into Avondale VW service center last minute for an oil change. Barbara, the serrvice manager has been great to let me bring my own oil and filter and she would charge me $15 to change my oil. Since she did this gesture of kindness for me so i have taken my passat there for repair services. May 13th, i stopped in and met a service advisor named david (may or may not be his real name. My guess is not his actual name) I mentioned i didnt have an appt but was willing to give him whatever time was needed to get my oil changed, no problem. He enters my VIN # in his system to bring up my acct info and prints out an invoice for $35 (2 and a half times more than Barbara would have charged). I told him Barbara only charges me $15. He could see that on his computer screen then tells me in a very snide, rude and unprofessional tone "well maybe you should come back monday and see Barbara, i wont honor barbara's price of an oil change for $15. Wrong answer David! Over a $20 bill, you just lost all other service business, and any intention i had to continue working with your sales team to buy another VW. Congratulations! More

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