Barbara Perez

Sold me a New Rav 4 with undisclosed prior damage and no one takes responsibility. Not Corporate Toyota Not koons who sold me a "Brand New" vehicle. one takes responsibility. Not Corporate Toyota Not koons who sold me a "Brand New" vehicle. More

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Toyota offered a reward and when I went to claim it, the free offer was provided and installed on demand and the service provider was very courteous and cooperative! Thank you Toyota! free offer was provided and installed on demand and the service provider was very courteous and cooperative! Thank you Toyota! More

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Honestly Koons Annapolis may have sold me a lemon car , at first when we went to the dealership we decided on a Mazda simple had good mileage the man who was making the deal Mauricio he had told the financ at first when we went to the dealership we decided on a Mazda simple had good mileage the man who was making the deal Mauricio he had told the financial director we insisted on the Subaru one that had too much mileage when we never did!! If you are a salesperson or are trying make a deal you appeal to the customer not put words in their mouths this is absolutely outrageous what he did and it wasn't right !! Though we didn't find out until he gave us the car after we signed all the papers because the lady who was finalizing the papers didn't say the interest rate or what we signed up for all she said was sign sign sign , didn't give us a chance to read what we were getting into. Now we decided to give the car a chance see if we liked 2 months we had in those 2 months we didn't drive the car for a month(we have proof through our home cameras and neighbors) the first week of the 2 month we decide to drive the car the transmission went out so if we were driving this car lets say the first week of getting it would the transmission have busted out sooner?! Not only that we were the Subaru had no accidents and when we take it to Car max all of a sudden it had an accident!! I know that it is unenviably for a used car not to have an accident but to not report to the buyer that is not right. Not to mention if we are calmly trying to speak out our concerns on the first go and you come off more defensive then you should you are guilty and you know it because I have recorded conversations on how maurice and Suheil have spoken to me to in a very defensive and aggressive tone that i do not appreciate the customer service shown after the transmission went out terrible how are you going to leave me more in debt with another car above my own price range and add the price of the previous car. Also the car was in the dealership for a Month a month and practically 2 weeks the amount of money wasted on UBER because of this!! Honestly if you are going to buy a car from maurice be careful who knows maybe he will sell you a lemon car like he did to us , and try to play victim right after. Let me say one more thing we got the transmission fixed but that car is not the same the man who worked in Services who attended to us and gave the car back told us Koons Annapolis Toyota did NOT do the inspection on the car correctly and thoroughly because if they did they would have NOT sold me that car. More

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I have been a loyal Koons customer for many years…. .at least 10 yrs! For sales and for service….they are they best! .at least 10 yrs! For sales and for service….they are they best! More

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I purchased a KIA Sorento that had electrical problems within the first 5 days and then catastrophic engine failure on day 25 of owning it. After some back and forth and what seemed like pulling teeth fro within the first 5 days and then catastrophic engine failure on day 25 of owning it. After some back and forth and what seemed like pulling teeth from the dealership, they are going to exchange it for something else on the lot. More

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Disappointing. Their committment to loyal customers is sorely lacking. Don't sell a car to them, and take all the additional recommendations for service with a gr Their committment to loyal customers is sorely lacking. Don't sell a car to them, and take all the additional recommendations for service with a grain of salt. More

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Car spent two weeks in the shop for a new transmission after a part failed that the dealership stated was unavoidable and undetectable. After a whole week of constant last minute delays as well as costing after a part failed that the dealership stated was unavoidable and undetectable. After a whole week of constant last minute delays as well as costing me thousands of dollars in business not including the 7,000 for the transmission, equipment is missing from my car and none of the staff would connect me to a GM. More

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Unfortunately, this dealership still has a face mask mandate. I was asked to leave and wait outside. I found out that Brown’s Toyota of Glen Burnie does not require face mask. I will only do business wh mandate. I was asked to leave and wait outside. I found out that Brown’s Toyota of Glen Burnie does not require face mask. I will only do business where face masks are optional. Barbara Perez from customer service did return my call and was polite. I still have not received a call back from the General Manager as requested- to give my feedback. I do hope they change their policy. Thank you More

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Barbara perez is the sweetest customer relations manager she and the staff really showed they cared and trustworthy! I instantly knew I was in good hands and will be back! she and the staff really showed they cared and trustworthy! I instantly knew I was in good hands and will be back! More

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Thank you so much Mr. Espinosa!!! I am so happy about my new Tacoma! Your The Best !!! Today was a Blessed Day! Thank you also Mrs Perez new Tacoma! Your The Best !!! Today was a Blessed Day! Thank you also Mrs Perez More

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