Becka Stern | Page 14

Great experience start to finish, I got everything I wanted in seamless and enjoyable buying experience. I feel guilt leaving a 5-star review, it’s too low. wanted in seamless and enjoyable buying experience. I feel guilt leaving a 5-star review, it’s too low. More

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Becka was easy to work with, helpful when I was looking at cars. Explained the car and features well and able to test drive the vehicle on short notice. I felt no pressure during any of my interactions a at cars. Explained the car and features well and able to test drive the vehicle on short notice. I felt no pressure during any of my interactions and the buying of the vehicle was simple and straightforward. More

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Becka was in contact and kept us up to date on available vehicles and obtained the one that we needed. vehicles and obtained the one that we needed. More

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I’d had negative experiences at two other dealerships before researching Gladstone Toyota. I was pleased to see that their staff had ratings from former customers. I walked into the showroom with a lis before researching Gladstone Toyota. I was pleased to see that their staff had ratings from former customers. I walked into the showroom with a list of highly rated sales personnel. Becka was forthright in her dealings with me and helped me find the car that I wanted at a price that I could afford. I’ll return to Gladstone for future vehicle purchases. More

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The best service ever I have been in car dealership so friendly ,honest and easy to make a deal friendly ,honest and easy to make a deal More

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Ricardo Lopez has a great personality. He makes you feel ar ease, and not being pushed to buy. Yet he asks the right questions, and has a gentle closing style so you feel your making the d He makes you feel ar ease, and not being pushed to buy. Yet he asks the right questions, and has a gentle closing style so you feel your making the decision to buy. It is a skill that cannot really be taught. My wife and I would recommend Ricardo to anyone who wants to buy a car and be treated very respectfully. Thank you Toyota of Gladstone for having very professional staff. More

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Absolutely the best car buying experience I've had in a very long time Rebecca is amazing No pressure No xx No strings attached thank you for making it easy at Gladstone Toyota very long time Rebecca is amazing No pressure No xx No strings attached thank you for making it easy at Gladstone Toyota More

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Rebecca made things very easy and she was knowledgeable which made me feel confident with making the purchase. She was also very personable. which made me feel confident with making the purchase. She was also very personable. More

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We purchased a Toyota Sienna from this dealership and the customer service was great! Becka was very responsive to communication and great to deal with! We were actually waiting on our Sienna, which was 2 mo customer service was great! Becka was very responsive to communication and great to deal with! We were actually waiting on our Sienna, which was 2 months out, and Becka called us when a similar one just arrived. Thanks for keeping us in mind! More

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Becka is the walking example of exemplary customer service providing the ultimate customer experience. She was interested in the reason I entered the dealership that morning (no it was not to purcha service providing the ultimate customer experience. She was interested in the reason I entered the dealership that morning (no it was not to purchase but rather to sell which would not result in an immediate profit upon signing the deal paperwork), she included her department manager to ensure the best possible offer was made to me, negotiating was welcomed, communication was continuous and understood by both parties; I just couldn't have asked for a more professional setting and interaction to sell my older paid off Avalon back to Toyota of Gladstone. This was my second interaction at the dealership and both visits were nothing short of beyond an expectation of good. I regret not having stopped here in April 2024 when I made my most recent car purchase however they will be my first consideration when it's time to get out of my current car. Thank you Becka! Your professionalism and manner is a breath of fresh air in this arrid, lifeless dry desert customer service culture. God bless you dear!! More

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