"knowledgeable and helpful"
We came in to drive two specific cars from the website. Rone was extremely helpful and knowledgeable about the car and its features. He listened to what we wanted and needed in a car for my daughter. He explained all of the safety features as well as the stereo and other "fun" things on the car. He didn't oversell us, but let us make an educated decision. We are very satisfied with the service we received and the car we bought.
"Low pressure and easy"
I was looking for a specific new Mazda that no dealers in the state had in stock. I contacted Shortline and not only did this find one for me on its way from Japan but they held it for me (something another dealer would not do without a NON-REFUNDABLE deposit). Once it arrived they sent me a photo of it being unloaded from the truck which I thought was a nice touch. It was held so other customers were not even able to test drive it until I looked at it. I took a while looking it over and test driving it before deciding to go ahead with the purchase at the price we already agreed to.
Overall it was a simple, low-pressure, no-hassle purchase with nice sales people.
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