Bekah Huey | Page 9

“Express” Service. HA A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I was told it’d been done for awhile. He owned up to the mistake, though it wasn’t terribly busy at the time, which I appreciated. He said truck was washed and ready and that Valet would have it right out to me. After waiting another 20 minutes outside, while watching nearly the entire Toyota staff chit chat and hang out since it was nearing close of business, I finally see my truck driving out the backlot expecting it to be ready. Low and behold, it took a quick turn and disappeared into the car wash, which they said was already complete. After another 10 minutes standing there, my truck finally arrived. 2 1/2 hours is not what I would call an “Express Service”. This was the ‘18 Tacoma’s very first 5k service too and I am sadly disappointed. Will be taking my business to Folsom Toyota from here on out. More

by P.M.CRUMMETT Verified Customer Verified Customer

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Very good staffing Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their ap Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their appointment there. More

by vinesh.lakhan Verified Customer Verified Customer

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Fast and friendly service I didn't have an appointment and just needed a quick oil change. I didn't have to wait in line and they got done in a reasonable amount of time. I didn't have an appointment and just needed a quick oil change. I didn't have to wait in line and they got done in a reasonable amount of time. More

by SLO Verified Customer Verified Customer

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Oil change Very professional, pleasant, and accommodating. I have special needs and my service advisor helped in every aspect of my visit. I would definitely rec Very professional, pleasant, and accommodating. I have special needs and my service advisor helped in every aspect of my visit. I would definitely recommend Roseville Toyota's Service Department to anybody. More

by CHRISTY.PATTON Verified Customer Verified Customer

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Another Quality Experience What can I say? The Roseville Toyota is ALWAYS a Quality experience! I never have to worry about inferior service, that just NEVER happens ther What can I say? The Roseville Toyota is ALWAYS a Quality experience! I never have to worry about inferior service, that just NEVER happens there! More

by Shelley K Booker Verified Customer Verified Customer

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Easy service It was easy to schedule routine service. The day of service I arrived a little early and they worked to fit me right in. At check in they estimated t It was easy to schedule routine service. The day of service I arrived a little early and they worked to fit me right in. At check in they estimated the service time to be about 1 1/2 hours. I walked around the complex, watched a little tv then got a snack in their food court. Almost exactly 1 1/2 hours later my car was ready . Washed, vacuumed and serviced! More

by Dolson Verified Customer Verified Customer

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Great experience! Totally impressed with this visit! We were immediately processed on arrival. Directed to a pleasant waiting area; comfortable seating, and while TV Totally impressed with this visit! We were immediately processed on arrival. Directed to a pleasant waiting area; comfortable seating, and while TV was on, volume was low enough that we were able to read without distraction while waiting. Car was in for regular new-car warranty service. Work was accomplished quickly, we had all completed work reviewed once called back to the service desk, and car was delivered freshly-washed and squeaky-clean. Absolutely a 5-star experience! More

by Dave&Loi Verified Customer Verified Customer

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Best truck service ever! Was scheduled for noon, but my morning appointment ended earlier, so I went in for service two hours early and they were great! No problem, no hassle, Was scheduled for noon, but my morning appointment ended earlier, so I went in for service two hours early and they were great! No problem, no hassle, just get the job done! Love it! More

by JPJZIAGOS Verified Customer Verified Customer

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Service Great job once again. It's very nice to have someone who cares about your needs when it comes to car repairs. Great Job and thanks for the shuttle bac Great job once again. It's very nice to have someone who cares about your needs when it comes to car repairs. Great Job and thanks for the shuttle back. Your driver was fun . My car was fixed right . More

by ARCTICROCKER Verified Customer Verified Customer

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Organized and efficient Made a phone service reservation and went in for a 35,000 mile service on my RAV4. Done perfectly with a car wash. Thanks much. Made a phone service reservation and went in for a 35,000 mile service on my RAV4. Done perfectly with a car wash. Thanks much. More

by JCMADD Verified Customer Verified Customer

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