Bates Nissan

Bates Nissan On 11/25/25 I had to buy a new car. At the time of purchase on 11/25/25, Justin Boyd quoted additional add on 1999.00$ for a tint job for the new car along with inclusive PMA pre-paid m At the time of purchase on 11/25/25, Justin Boyd quoted additional add on 1999.00$ for a tint job for the new car along with inclusive PMA pre-paid maintenance. I agreed to have the vehicle tinted. When reviewing the paperwork provided by the sales mr. Boyd, I noticed that the price of the add on tint service was not listed/ nor itemized; instead Justin rounded up the add on tint to the car dealer price-with the car purchase price and there was no itemized listing or any other receipt/invoice for the additional pay. Concerned I inquired about it with the sales Justin. Justin replied that this would be too easy to get as an additional paperwork. On 11/28/25,Justin instructed me to bring the car to get it tinted for the morning of Saturday 11/29/25 at 9:00am. I brought the car at Bates at 9:00am an appointment Justin scheduled himself. At the appointment for tint, I mentioned my concerns, and mr. Boyd with a dismissive attitude criticizing me for making the process complicated despite of their shortcomings reluctantly provided an additional paper for me to sign of PMA in which it shows 367$ invoice of PMA maintenance,but still the rest of the amount of 1999.00$ not listed. So, minus 367$ the PMA, it leaves 1633.00$ unaccounted for as for the tint job. So, how much of this is the tint job? This is a puzzle mystery that sales management refuses to provide itemization for and I have no knowledge as a paying client. On11/29/25 Justin took the car keys to get the car tinted and did not allow me to drive the car to the shop nor allow me to look at the tint that would be put in my car. After having waited for sometime, Justin returned to tell me that the car would not be tinted contrary to his own instructions and confirmation to bring the car at 9:00am to tint. So, I was lied to about getting the car tinted on 11/29/25 despite the fact that I pre-paid for it and did exactly as he instructed. To this day he did not provide me with the itemized receipt for the 1999.00$ he charged me for. I would not be able to know what kind of tint they will put on the car despite the fact that I pre-paid for it, nor would I be able to practically see the level of visibility and how that would look from the inside of the car. Initially on 11/29/25 he informed that any issues/ tint warranty for the job would have to be dealt with the tint shop and the request made through the dealership. Whereas on 12/11/2025, as I picked up my car's registration and I reiterated that I would need to practically see the visibility level of the tint, to which Justin responded that I can check online on the tint level, and still not practically possible for me to visibly see the tint VLT;I would not be able to know what kind of tint will be put in my new car, nor have a txcode compliance sticker in 1 of the windows. In addition, Justin stated on 12/11/25 that there will not be warranties at all on the tint job. It will be a one and done, and if an issue comes up with the tint, they will only remove it, but not fix it. So, post-sale Justin Boyd kept changing the terms for the tint job to his own liking and to his own convenience and without any consideration on consumer protection Laws and the rights of the paying client. Thus, on the Saturday of 11/29/25 I left the dealership without the car tinted and without proper invoice as to the spending of 1999.00$. Now I am still left with the issue that I am not being provided with itemized charges of add on of tint, lack of transparency for the add on invoice charge and not having the service yet as of today. How does it make it ok that the sales manager and finance at Bates Nissan cannot provide transparency of itemized add on to the paying customer and not allow the customer to have documentation that itemizes the extra charge, change the terms on making it uncertain as to how the customer should proceed should there be an issue related to the tint job that cost a lot. More

The Service Advisor Alex Dickerson, demonstrates the core values of ethics, tenacity, and perseverance in doing business, and business operations. The Service Advisor Harolyn Humphrey, demonstra core values of ethics, tenacity, and perseverance in doing business, and business operations. The Service Advisor Harolyn Humphrey, demonstrates the core values of altruism, politeness, and prosocial communication skills. The Service Advisor David Valenzuela, demonstrates the core values of moral integrity, scruples, and dedication of serving the needs of his clients. The Service Advisor Billy Baker, demonstrates the Core Values of assertiveness, dedication, and Team Cohesion. More

A MAN BY THE NAME NATE NEED TO BE REPLACE FROM HIS POSITION ASAP NOW POSITION ASAP NOW More

The service advisor David Venezuela is the personification of Excellence in achieving superb customer satisfaction he will go above and beyond the Call of Duty to meet customers needs I highly personification of Excellence in achieving superb customer satisfaction he will go above and beyond the Call of Duty to meet customers needs I highly recommend that he is nominated for employee of the year or service advisor of the year meritors pay increase job promotion and a 6-week paid Cruise because he always goes above and beyond the Call of Duty to meet customers needs and performs his duties with diligence and tenacity More

Frome receptionist to sales excellent service. I would not go anywhere else. Great comapny to work with. I would not go anywhere else. Great comapny to work with. More

Bought a car in Dec. of 2024 one week later called them about a roof leak and I was told that it’s a used car and they would not try to fix it because I didn’t get the ex of 2024 one week later called them about a roof leak and I was told that it’s a used car and they would not try to fix it because I didn’t get the extended warranty. The sales person was great but everything else about this place is a joke the used car manager is a scam artist I am out $2500 (rental cars, tires that were dry rotted) at the moment and was just told that the leak from the roof is going to be 4-6k. but great work bates! You got rid of another lemon! More