Ben Becker

I recently purchased a 2023 Toyota bZ4X Limited with approximately 8,000 miles. While driving out of town, I experienced a complete 12-volt battery failure, which required the vehicle to be towed sevent approximately 8,000 miles. While driving out of town, I experienced a complete 12-volt battery failure, which required the vehicle to be towed seventy miles back to this dealership. After troubleshooting, the service department was unable to provide any clear explanation for why the failure occurred. What became most apparent during this experience was a significant communication gap between the technicians and the customer-facing Service Associates. The Service Associates was relaying information from the technicians without a basic understanding of what the information meant or why it was relevant. Electric vehicles are fundamentally more complex than conventional gasoline vehicles, particularly in their operating systems and user-facing functions. Customers rely on Service Associates to translate technical findings into clear, meaningful explanations. Unfortunately, that did not happen here. I believe the service staff would greatly benefit from additional training focused on the basic day-to-day operation and systems of Toyota EVs. A foundational understanding would significantly improve communication, customer confidence, and overall service quality. More

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The service center is an amazing team of knowledgeable and skilled service people that worked on my vehicle. They are honest about what needs to be serviced on your vehicle. What needed to be serviced on and skilled service people that worked on my vehicle. They are honest about what needs to be serviced on your vehicle. What needed to be serviced on my vehicle took longer than was originally expected, in the end they made it more than right with everything serviced and what they ended up charging me. If I had been at another dealership I would not have been taken care of so well and it would have cost me a great deal more time as well as money! More

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St. Cloud Toyota will take care of you. I have never had an issue with any vehicle they have worked on. It is great to be able to trust a dealership. Dan & Ben were awesome to work with. an issue with any vehicle they have worked on. It is great to be able to trust a dealership. Dan & Ben were awesome to work with. More

by Chad Verified Customer Verified Customer

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The team at St Cloud Toyota is always top-notch. From sales to service, and everything in between, I always know that I'm good hands with competent, capable, and knowledgeable professionals! From sales to service, and everything in between, I always know that I'm good hands with competent, capable, and knowledgeable professionals! More

by DAVE Verified Customer Verified Customer

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St. Cloud Toyota always is a wonderful place to bring your vehicle. It is great to have somewhere you can trust. your vehicle. It is great to have somewhere you can trust. More

by Chad Verified Customer Verified Customer

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I need to get new Brakes on my vehicle and Dan Pope got me scheduled in and got it taken care of. I appreciate the efficiency and good workmanship ! me scheduled in and got it taken care of. I appreciate the efficiency and good workmanship ! More

by LMEHR Verified Customer Verified Customer

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Needed Brakes. Dan Pope got my vehicle in and. Like always makes sure everything is well done. I so appreciate the friendly and efficient service ! Thanks t Dan P Dan Pope got my vehicle in and. Like always makes sure everything is well done. I so appreciate the friendly and efficient service ! Thanks t Dan Pope ! More

by LMEHR Verified Customer Verified Customer

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The service department advisors manage an immense amount of customers and do the best they can. Toyota should pay attention to these staff to make sure they do not get burned out. of customers and do the best they can. Toyota should pay attention to these staff to make sure they do not get burned out. More

by madisonscout Verified Customer Verified Customer

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They do a nice job staying on top of my sons car. Always kind and easy to talk to. Always kind and easy to talk to. More

by pl1875 Verified Customer Verified Customer

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St. Cloud Toyota is a wonderful place to bring your vehicle. They are always accommodating to whatever your situation. I trust what they tell us and will keep bringing my vehicle there for service. vehicle. They are always accommodating to whatever your situation. I trust what they tell us and will keep bringing my vehicle there for service. More

by Chad Verified Customer Verified Customer

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