Rob Gable

This dealership has consistently treated me with respect and honesty in relationship to my car needs. They communicate throughout the service appointments and take the time to address any concerns/question and honesty in relationship to my car needs. They communicate throughout the service appointments and take the time to address any concerns/questions I may have. Rob G. is wonderful to work with ! Thank you Toyota !! More

by RAEVW56 Verified Customer Verified Customer

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Excellent customer service department. My car was in and out as scheduled and everyone was very helpful. My car was in and out as scheduled and everyone was very helpful. More

by joan.theisen Verified Customer Verified Customer

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It took about an hour for the tire rotation, but I am glad that I got it done. Now, my issue is that there is still a message in my dash about 'contacting the dealership for service'. I'm not sure how glad that I got it done. Now, my issue is that there is still a message in my dash about 'contacting the dealership for service'. I'm not sure how to clear that?? More

by nanschwantes Verified Customer Verified Customer

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Have always had fabulous service. R. Gable, service advisor, has been a pleasure to work with each time I have had my car serviced. R. Gable, service advisor, has been a pleasure to work with each time I have had my car serviced. More

by diannaharris4338 Verified Customer Verified Customer

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Excellent service department and Sharmeta is very knowledgeable to our concerns and the vehicle repairs needed. She is very accommodating and made our experience painless. Enjoyed working with her. knowledgeable to our concerns and the vehicle repairs needed. She is very accommodating and made our experience painless. Enjoyed working with her. More

by MARTINLH308 Verified Customer Verified Customer

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Great service and done on time and friendly and knowledgeable service writers a big shout out to Rob! knowledgeable service writers a big shout out to Rob! More

by kb0zzm Verified Customer Verified Customer

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I recently purchased a 2023 Toyota bZ4X Limited with approximately 8,000 miles. While driving out of town, I experienced a complete 12-volt battery failure, which required the vehicle to be towed sevent approximately 8,000 miles. While driving out of town, I experienced a complete 12-volt battery failure, which required the vehicle to be towed seventy miles back to this dealership. After troubleshooting, the service department was unable to provide any clear explanation for why the failure occurred. What became most apparent during this experience was a significant communication gap between the technicians and the customer-facing Service Associates. The Service Associates was relaying information from the technicians without a basic understanding of what the information meant or why it was relevant. Electric vehicles are fundamentally more complex than conventional gasoline vehicles, particularly in their operating systems and user-facing functions. Customers rely on Service Associates to translate technical findings into clear, meaningful explanations. Unfortunately, that did not happen here. I believe the service staff would greatly benefit from additional training focused on the basic day-to-day operation and systems of Toyota EVs. A foundational understanding would significantly improve communication, customer confidence, and overall service quality. More

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Toyota was very busy today. I spent roughly an hour at the shop. Rob explained everything well. The only issue is that the radio sometimes does not play during the time I'm in I spent roughly an hour at the shop. Rob explained everything well. The only issue is that the radio sometimes does not play during the time I'm in the car. However, when I shut the car off and restart it, the radio does begin to play. No update has been given by Toyota. I was advised that the next time this happens, I come to Toyota and not turn off the vehicle until a tech arrives and is able to see what happens. When a tech comes, I will explain that the radio is not working, then I will turn off the vehicle and restart; it should begin to play. More

by eoghand Verified Customer Verified Customer

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Very disappointed the last 2 times we were in for service. Each time a filter cover was not reattached. The first time at 25k miles the air cleaner cover was not latched into place. At 30k mile o service. Each time a filter cover was not reattached. The first time at 25k miles the air cleaner cover was not latched into place. At 30k mile oil change, the cabin air filter cover was not hooked into place causing the glove box to not close. We have purchased several vehicles at St Cloud Toyota, but am seriously considering another dealership. It also should not take over an hour for an oil change. More

by ndosdall Verified Customer Verified Customer

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Wonderful and Professional Service by all staff, including great waiting area, TVs and good coffee.. including great waiting area, TVs and good coffee.. More

by Michael T Bauer Verified Customer Verified Customer

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