Ben Becker | Page 20

Oct 11 service experience was unacceptable I've never had a bad experience at St. Cloud Toyota until Friday and it was a full-blown crash and burn. I'm not airing your dirty laundry here. I I've never had a bad experience at St. Cloud Toyota until Friday and it was a full-blown crash and burn. I'm not airing your dirty laundry here. If you want the details you can contact me directly. Marc More

by Marc Verified Customer Verified Customer

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Scam artist, disrespectful, horrible customer service. I brought my Toyota Corolla in for 3 recalls. Airbag, airbag srs module and window bolts. i got a call saying my car was ready to be picked up so i wa I brought my Toyota Corolla in for 3 recalls. Airbag, airbag srs module and window bolts. i got a call saying my car was ready to be picked up so i walked over in the pouring rain on my 30 minute lunch break. When i arrived i stood around while the service salesman frantically rushed around looking for my keys that they had lost but did not want to admit. After they found the keys i was rudely informed that they hadn’t even started working on the car. i asked if they had a shuttle back to my work since it was raining and the service guy said “nobody is available, you can just walk back” at this point i was pretty fed up with the situation. I then asked if it would be completed by the end of the day and he’s said yes. at this point and be been here for almost a hour on my 30 minute lunch break. So i proceeded to ask if they can drop the car off only a few blocks away he said we close at 6 and i work till at least 6:30 everyday, so i asked him if i could pick it a few minutes after 6 and he said“ ”you can pick it up a different day then, when service is open” finally a nice gentleman randy i believe said he wasn’t busy at all and could drop me off he was very nice and respectful and told me that they do drop cars off for customers. After talking with him i ended up getting my dropped off at my place of work. When i got in my car my air bag light was still on. So i called Toyota to explain the situation and one of the sales guys answers the phone and tells me that I’ll be “safe” to drive home with no airbags and to “drive home and come back tomorrow” i kept explaining to him that they just worked on my air bags and now they don’t work and i don’t feel safe to drive with no airbags. I NEVER HAD A AIRBAG LITE ON PRIOR TO THERE SERVICE. Finally after arguing with him i convinced him to give me a loner car. As I’m at the dealership again for the third time in one day, one of there customers is out front screaming at me and being completely disrespectful trying to start a argument. I brushed It off and finally left. the next day i get a phone call telling me the clock spring is broken and i have to pay $505.75 to fix it to shut the airbag light off after they just serviced the F*****G air bags! They kept trying to say it’s not their problem and I’m responsible to fix the faulty part after they did a recall on the parts that had been known to fail “hence the recall”. I got nothing but rude and disrespectful attitudes over the phone. The following day i called 5 times to see what the update was on the car because i was afraid i would get charged a extra day for the loner car. I was constantly told I would be receiving a call within the next hour after calling five times I finally got a hold of someone to call me back and explain what was going on. At this point i finally talked to Ben the service manager. Ben was the only person in the whole dealership to actually give a S**t and actually care about the situation and try to make it right. after another day of not getting anywhere on the situation I resorted to calling Toyota corporate. Ben and Toyota corporate finally agreed that it did not make sense that I had to pay for the faulty part that was due to the airbag recall. They ordered the part in which took a few days understandably over the weekend and got it reinstalled which all is great so far. I was an utter disbelief at how unprofessional, And how disrespectful Saint cloud Toyota was. All they cared about was trying to scam customers and funnel as much money possible into there pockets. The saddest part was I was planning on buying a brand new vehicle the following week from them, but after this experience i have zero respect, for Toyota. I will never be back to Toyota or nor will i ever recommend anyone to step foot in Saint Cloud Toyota. You guys have lost my trust and respect which takes a lot. I just feel so bad for every other person who is afraid to stand up to Toyota for doing what’s right and not to be scammed by dealership politics. More

by brodydedrick Verified Customer Verified Customer

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Good work I appreciate that I was able to schedule the service well in advance with a discount on my fourth tire. Both Dan and Van gave me good advice. I trust I appreciate that I was able to schedule the service well in advance with a discount on my fourth tire. Both Dan and Van gave me good advice. I trust them More

by gmwippler Verified Customer Verified Customer

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Made things right! Ran into a few unexpected issues with the service, but between Service Advisor, Dan Pope, his manager and my sales person they made things right. Taco Ran into a few unexpected issues with the service, but between Service Advisor, Dan Pope, his manager and my sales person they made things right. Tacoma looks awesome with the new custom TRD wheels! More

by jmcclelland007 Verified Customer Verified Customer

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I receive professional, courteous and honest service. I always feel confident that I will receive quality service when I walk in the door at Toyota in Saint Cloud. I am always treated with fairness and ho I always feel confident that I will receive quality service when I walk in the door at Toyota in Saint Cloud. I am always treated with fairness and honesty and trust their high standards in their workmanship. More

by Jo Verified Customer Verified Customer

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Detailed I took my Rav4 in to get detailed and it was so clean both inside and out that I didn’t think it was my vehicle. Amazing 😉 I took my Rav4 in to get detailed and it was so clean both inside and out that I didn’t think it was my vehicle. Amazing 😉 More

by jlmmalikowski Verified Customer Verified Customer

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Always a good experience Kristen did an excellent job of checking me in and out on two occasions on 9-4-19 as I had oil changes done on two vehicles, she is an asset to your d Kristen did an excellent job of checking me in and out on two occasions on 9-4-19 as I had oil changes done on two vehicles, she is an asset to your dealership. I like the fact that you folks are running the vehicles through a car wash whenever weather is permitting as I have always felt that was one of the better ways to ensure customer satisfaction. As a young adult I worked in a service center while going to school. Back then an oil change consisted of a quick car wash, vacuum the floor of the vehicles and clean the windows inside and out and it definitely ensured the customers repeat business. (just a story added) I did however notice after my wife left with the car that I did have oil drips on my garage floor which I cleaned up. I know this can happen but it does bug me and I will continue to monitor to make sure it doesn't continue which would prompt me to bring the Highlander back. I wanted this oil change prior to a road trip to Branson so just insuring there are no issues. My overall satisfaction with Toyota and this dealership has been very high since my first Toyota purchase in 1980. Stan Pedersen More

by stan the man Verified Customer Verified Customer

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Oil filter change and tire rotation Ben got me in and got the work done in great time they always have the courtesy shuttle with great people. So it’s always a great experience ! Defin Ben got me in and got the work done in great time they always have the courtesy shuttle with great people. So it’s always a great experience ! Definitely a 5 ???????????? More

by LMEHR Verified Customer Verified Customer

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Great customer service Lori was great at communicating the issues with my vehicle. The work on my vehicle was completed quicker then anticipated. It is nice to have a serv Lori was great at communicating the issues with my vehicle. The work on my vehicle was completed quicker then anticipated. It is nice to have a service department that tells the truth and you can trust. Thank you all! More

by cwelle Verified Customer Verified Customer

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Oil change Thanks to Ben, everything turned out great!! He went our of his way to make our service appointment great! Which originally Was not good!!! Thank yo Thanks to Ben, everything turned out great!! He went our of his way to make our service appointment great! Which originally Was not good!!! Thank you Ben!! More

by kimberlyskaja Verified Customer Verified Customer

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