Ben Becker | Page 22

as always pleasant expirience and great value deal Previously bought few cars from St Cloud Toyota always great experience, recently purchased another 2019 Toyota Highlander LE Mr. Jeff Pagel is as Previously bought few cars from St Cloud Toyota always great experience, recently purchased another 2019 Toyota Highlander LE Mr. Jeff Pagel is as always very helpful, friendly, professional, efficient, polite, patient and great attention to details! I bought many news cars and Jeff Pagel one of best salesman from my experience. He went above and beyond to make sure i was very happy with my purchase and he reviewed every feature of my new vehicle with me and answered all my questions. Sales Manager Mick Henkemeyer, Finance Marc Alsdurf , Service Advisor Dan Pope and Service Manager Ben Becker been as always very helpful and nice as well. I would definitely recommend St Cloud Toyota to anyone who is looking to buy quality automobile at very good price and have great experience. More

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Great Immediately connected with staff on arrival. Communication on progress of repairs, No surprises on bill. Respectful and friendly atmosphere. Organized Immediately connected with staff on arrival. Communication on progress of repairs, No surprises on bill. Respectful and friendly atmosphere. Organized process that was reviewed with us. More

by rollgang3 Verified Customer Verified Customer

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Best “express clinic” I could ask for. Ben and his team took care of me like I came in the emergency room on a Friday afternoon. Fixed my tailgate control while I waited and met my time dea Ben and his team took care of me like I came in the emergency room on a Friday afternoon. Fixed my tailgate control while I waited and met my time deadline I was on. Hats off to a great team. More

by David Werschay Verified Customer Verified Customer

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Superior service department leadership. Service manager Ben Becker is truly the preponderance of excellence and influence in delivering exceptional customer service. Ben is the advocate in Service manager Ben Becker is truly the preponderance of excellence and influence in delivering exceptional customer service. Ben is the advocate in ensuring he focuses upon the customers concerns, while ensuring customer loyalty for the dealership. Thank you for deep rooting the confidence level with your service department. More

by DENNISRSEITZER Verified Customer Verified Customer

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Service Review Ben always provides amazing service. He is friendly and thorough and the service guys are fast too! I will never take my vehicles anywhere else! Ben always provides amazing service. He is friendly and thorough and the service guys are fast too! I will never take my vehicles anywhere else! More

by jherr Verified Customer Verified Customer

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World class service Vehicles are extremely expensive, St. Cloud Toyota understands that, they treat each customer with dignity and respect on all transactions! Dan P is s Vehicles are extremely expensive, St. Cloud Toyota understands that, they treat each customer with dignity and respect on all transactions! Dan P is service manager there who prides himself with providing professional world class service each and every customer and Appointment! It’s an amazing experience each time to know you can trust him to be a customer advocate with an incredible mechanical background! Ben his boss is a lead by example kind of man as well! Rick in sales echoes as well ‘ Simply stated it is hands down the best dealership ever ! Give them your business.. More

by Woods Verified Customer Verified Customer

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Problem solved! I had trouble pairing my phone in my Prius V. Ben, Lori and the service crew did a great job of fixing it for me. Thank you! I had trouble pairing my phone in my Prius V. Ben, Lori and the service crew did a great job of fixing it for me. Thank you! More

by gpsolien1 Verified Customer Verified Customer

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Great facilities and people! Thanks The service was good. Cleaned car nice! The price was outstanding! I will definitely bring my vehicle back to St. Cloud Toyota in the f Thanks The service was good. Cleaned car nice! The price was outstanding! I will definitely bring my vehicle back to St. Cloud Toyota in the future. Thank you! More

by MIKESMITHHOME Verified Customer Verified Customer

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Shameful business practices and not the first time! I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has nail in it, repair $41.86. I called to explain another issue I listed on the key drop off envelope and learned that my car was NOT yet on the lift for it’s service and multipoint inspection. I asked about the tire and was told there was a nail in it and they could plug it for $41.86. I told them not to touch the tire or cabin filter. My question.HOW COULD THEY KNOW THESE THINGS IF THEY HAD NOT PERFORMED THE INSPECTION YET? When I picked car up Dan was not available and the person who helped me said the procedure was to look the car over when on the lift. I took my car home and two of us spent 45 min inspecting both rear tires NO NAIL. I drive 120 miles a day so I have a strong interest in not being stranded; I also won’t be taken advantage of by unscrupulous service providers! Last time I had service they DIDN’T INSTALL A FILTER CARTRIDGE (I drove for 5000 miles and it was only discovered when I had to go somewhere else to get serviced on short notice) then were very condescending (manager Ben) when they said it wasn’t possible to leave it out. Eventually they acknowledge their mistake, gave 5 free oil changes. At that change they also tried to sell me windshield wipers. I might have fallen for it except I put new wipers on the week before. When I brought this to the service writers attention he passed blame on to the tech. These two back to back visits seem to demonstrate a shameful pattern of business practice not rare mistakes. Ben and his staff could use some customer service and integrity training. More

by baksk Verified Customer Verified Customer

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LOVE St. Cloud Toyota Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I tr Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I trust them with my vehicle!!! More

by robbin.l.olsen Verified Customer Verified Customer

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