Ben Becker | Page 23

Shameful business practices and not the first time! I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has nail in it, repair $41.86. I called to explain another issue I listed on the key drop off envelope and learned that my car was NOT yet on the lift for it’s service and multipoint inspection. I asked about the tire and was told there was a nail in it and they could plug it for $41.86. I told them not to touch the tire or cabin filter. My question.HOW COULD THEY KNOW THESE THINGS IF THEY HAD NOT PERFORMED THE INSPECTION YET? When I picked car up Dan was not available and the person who helped me said the procedure was to look the car over when on the lift. I took my car home and two of us spent 45 min inspecting both rear tires NO NAIL. I drive 120 miles a day so I have a strong interest in not being stranded; I also won’t be taken advantage of by unscrupulous service providers! Last time I had service they DIDN’T INSTALL A FILTER CARTRIDGE (I drove for 5000 miles and it was only discovered when I had to go somewhere else to get serviced on short notice) then were very condescending (manager Ben) when they said it wasn’t possible to leave it out. Eventually they acknowledge their mistake, gave 5 free oil changes. At that change they also tried to sell me windshield wipers. I might have fallen for it except I put new wipers on the week before. When I brought this to the service writers attention he passed blame on to the tech. These two back to back visits seem to demonstrate a shameful pattern of business practice not rare mistakes. Ben and his staff could use some customer service and integrity training. More

by baksk Verified Customer Verified Customer

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LOVE St. Cloud Toyota Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I tr Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I trust them with my vehicle!!! More

by robbin.l.olsen Verified Customer Verified Customer

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Friendly and knowledgeable staff. Good experience. Car done on time as promo and washed too. I have been bringing my Toyota here for many years. No reason to change. Good experience. Car done on time as promo and washed too. I have been bringing my Toyota here for many years. No reason to change. More

by blynch400 Verified Customer Verified Customer

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Happy customer Only dealer I have done business ( six vehicles bought and service) since I moved to St.Cloud 19 years ago. Quality of service and friendly professio Only dealer I have done business ( six vehicles bought and service) since I moved to St.Cloud 19 years ago. Quality of service and friendly professional advise keep me as a loyal customer. More

by JEARRIAGADA Verified Customer Verified Customer

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Excellent service When I came to TOYOTA St. Cloud on April 27 morning, with my new plate which has no brcket to be set up in front face of my 2015 Toyota car, a gentle When I came to TOYOTA St. Cloud on April 27 morning, with my new plate which has no brcket to be set up in front face of my 2015 Toyota car, a gentleman welcomed me with warm smile as I was waiting outside of the advisor's office. He told me that his name is Ben and asked questions for my situation, providing suggestions, arranging fixment. I was moved so much after he found the stock instead of waiting for the order next mondday. With Ben's enthusim and help, I sucessfully have my two plates on my car in front and back. Ben tried his best to save my time and budget that makes me greatful very much. More

by DrZB Verified Customer Verified Customer

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Alignment The service team is always top notch. My Prius was way out of alignment. They fixed it with minimal downtime for me. Now it drives like a dream. The service team is always top notch. My Prius was way out of alignment. They fixed it with minimal downtime for me. Now it drives like a dream. More

by morankris Verified Customer Verified Customer

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Needed emergency help & they did it! Had our car towed in around lunch time. They made time to handle the issue & I picked the care up at the end of the day! Had our car towed in around lunch time. They made time to handle the issue & I picked the care up at the end of the day! More

by BRUCE33 Verified Customer Verified Customer

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Mr Pope Dan is what every customer looks for . Professional, Knowledgeable Efficient and has the best customer focused Skills you can imagine! He and Ben and Dan is what every customer looks for . Professional, Knowledgeable Efficient and has the best customer focused Skills you can imagine! He and Ben and Rick make up an awesome team! Also Travis in sales mirrors the type! More

by Woods Verified Customer Verified Customer

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Amazing dealership . Great people to work with. The service department is amazing and do quality work the sales staff is always friendly and there to help highly recomme . Great people to work with. The service department is amazing and do quality work the sales staff is always friendly and there to help highly recommend this dealership More

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Amazing and Quick Toyota of St. Cloud has been amazing to me getting my vehicle ready to go out on the roads and with the amazing customer care! You can't find a better Toyota of St. Cloud has been amazing to me getting my vehicle ready to go out on the roads and with the amazing customer care! You can't find a better place to get a new car or have your current vehicle repaired! More

by Darslow Verified Customer Verified Customer

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