Ben Roberts | Page 27

Good but Fairly Typical Dealership Experience We live in Knoxville, TN. We found and selected a used vehicle online (Audi A3) in which we were interested and arranged for a test drive, which was We live in Knoxville, TN. We found and selected a used vehicle online (Audi A3) in which we were interested and arranged for a test drive, which was very easy to do. There was follow-up from multiple employees that day, and the day of the test drive (next day). We drove down to Chattanooga and they were expecting us when we arrived. Test drive went fine, except for an airbag system-error notification that kept popping up, of which we asked them to look into. Negotiations on price, interest rate, and extended warranty went smoothly. As we signed papers there were some that we didn't review in detail but were quickly put into an envelope and sealed. (We had to call back next day to ask about some of those.) We had to wait quite a long time after that, even though the salesman said it would be 15 minutes. It turns out they were touching up a scratch on the bumper, and we thought they were fixing the system error as well. Finally when they brought the car out, they said that they had checked the error but we would need to take it to an Audi dealer to have it looked at (this is a Chevrolet dealer), but that the error should be covered by the manufacturer's warranty. (It was not until I called the next day that I got this better explanation.) However, the things we noticed on the test drive (airbag system error, slight shimmy at 35 mph) and mentioned to the salesman still had to be addressed. We took them to the Audi dealer in Knoxville, and it turned out that two of the wheels were bent and had to be replaced ($300). Good thing we had bought an extended warranty. The airbag system error was just a loose connector below the passenger seat which really took no repair at all, other than to just securely reconnect the sensor. These should have both been corrected by MVC either by themselves or taking it to the Audi dealer in Chattanooga. All in all it was a good sales experience and I would recommend this dealer. More

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It was a good experience All the employees were polite but, I was not happy with the way the team gave me a payment price then suddenly when we get up to leave there is a Qui All the employees were polite but, I was not happy with the way the team gave me a payment price then suddenly when we get up to leave there is a Quick change in what the sale price was and the interest rate. After sticking around and making the deal ( I probably should have waited) and getting two warranties. I have asked for a detailed list of my warranty, the two that I paid for, and don't have them yet. I understand the bumper to bumper, but I need details of the extra warranty that Ben talked to me about and I agreed to. . Also the windshield has over spray where apparently something was sprayed on the vehicle and the passenger side windshield was covered but not the drivers side. I did tell Brandon and he said he remember seeing that. But when I came down for my clean up I forgot to mention the over spray and it was not removed. I'm not sure who the gentleman was that actually wrote the deal. More

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Every time I come in to do business with these guys, I never leave disappointed. I would highly recommend them to anyone looking to buy a vehicle. never leave disappointed. I would highly recommend them to anyone looking to buy a vehicle. More

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Because we received exceptional customer service last year,when we starting looking for a new truck we decided ro check out Mtn View Chevy even though we live 500 mi away from the dealership. Thx to Jas year,when we starting looking for a new truck we decided ro check out Mtn View Chevy even though we live 500 mi away from the dealership. Thx to Jason Huber and the Mtn View Chevy team, we are proud owners of a new Chevy in one of the most seamless and easy deals ever. Thank you!!! More

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They did everything they could to get me in the truck I'm driving and I'm truly grateful. I could feel like they were trying to move mountains for me. driving and I'm truly grateful. I could feel like they were trying to move mountains for me. More

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Lou Estevez Lou was friendly, communicative and process was smooth and easy. Would recommend dealership speaking from a used car perspective. The communication fo Lou was friendly, communicative and process was smooth and easy. Would recommend dealership speaking from a used car perspective. The communication for initial set up to see vehicle through the internet was also easy. More

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Everyone worked really hard to get me in the vehicle I wanted and they were polite and helpful and I would highly recommend them to anyone. wanted and they were polite and helpful and I would highly recommend them to anyone. More

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Had a great experience buying a 2020 Tahoe Premier from Dakota. The experience was fast and easy from financing to drive away. I highly recommend. Dakota. The experience was fast and easy from financing to drive away. I highly recommend. More

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Best car buying experience ever!! When we arrived to the dealership my family and I were greeted by A very polite young man (Baylor) Best salesmen we have ever had! Will recommend him and Mtn View Chevy to dealership my family and I were greeted by A very polite young man (Baylor) Best salesmen we have ever had! Will recommend him and Mtn View Chevy to everybody! More

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Everyone was very helpful and accommodating and professional was a very pleasant experienceI would definitely look toward them as a dealership for future purchases even though they’re two hours fro professional was a very pleasant experienceI would definitely look toward them as a dealership for future purchases even though they’re two hours from my location they made the trip worthwhile More

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