Ben St. Ours | Page 3

Great folks to work with Buying from Valley Honda has been a very enjoyable experience.. Their folks are so knowledgeable and friendly. I would greatly recommend this dealersh Buying from Valley Honda has been a very enjoyable experience.. Their folks are so knowledgeable and friendly. I would greatly recommend this dealership to anyone. More

Report | Print

5 stars all around I could not ask for a better car buying experience. Eddie Hilbert was incredibly knowledgeable about the car I was purchasing. He made sure I understo I could not ask for a better car buying experience. Eddie Hilbert was incredibly knowledgeable about the car I was purchasing. He made sure I understood all the car's features before I drove off the lot. Thanks again to everyone involved on this excellent experience! More

Report | Print

Service department and ancillary departments We appreciate being welcomed to the Honda store; everyone was very professional and personable. The service was done in a timely manner as we waited We appreciate being welcomed to the Honda store; everyone was very professional and personable. The service was done in a timely manner as we waited in comfort in the waiting room supplied with drinks and snacks. Dealing with CMA Honda of Staunton has always been a pleasure. Look forward to seeing everyone again in the future. More

Report | Print

Update Christian was helpful at finding me a good vehicle for my needs. Not only did he find me a good vehicle, but he also put extra effort into explaining Christian was helpful at finding me a good vehicle for my needs. Not only did he find me a good vehicle, but he also put extra effort into explaining and helping me understand the process as a first time buyer. Update: Tl;dr: xxxxty customer service, didn't care much after the sale was made, would not recommend, tried to give them a second chance to show me that my experience with them was not typical and just a slight mistake, and Christian said he has nothing to do with the service department and that I should contact the service department directly For the long story, continue reading. There was an original deal made between me and Ben (who signed papers instead of Christian since he wasn't there on the day I signed papers) that the driver's side headlamp would get a replacement due to condensation and the passenger side would get buffed out to match the new replacement. Since I recently moved cities, I made an appointment to come in at a later date. Ben told me to let him know the week of my appoint that I am still coming to make sure he had the part ready to be replaced. I called both Ben and Christian 5 days before my scheduled appointment to make sure everything was in line. I arrived at the dealer at the appointment time, and Christian told me that there was not a part to replace my light but he'll take the car over and figure it out. I didn't hear from him for a while, and 3 hours later, Christian came by and said thank you and that I shouldn't ever have a problem like this again and that my car is taken care of. A few minutes later, another guy led me back to my car, and I noticed that the driver's side light wasn't replaced and the passenger side light wasn't buffed out. I had other xxxx to do in life so I left and sent Christian and text saying that I didn't think any work was done to them. By the time I arrived to my next destination (30 min drive), there was condensation back in the light fixture already. So I talked to Ben and Christian and after multiple calls and texts, they told me they will try to get me in the next morning. Christian told me they didn't actually have a part on hand (though they both told me they should when I called) and told me he'd update me next morning. The next day around noon, I was told to bring my car back in. I went in, took me 3 hours to complete everything again. Replaced and buffed as mentioned the first time, but they had my lights pointing all wonky so I had to figure out how to fix them at home. Why should I figure out how to fix the light when I literally took my car into the dealer so that I didn't have to do that? If I wanted to figure that out, I would've never gone in in the first place... Nonetheless, it was a good learning experience for me. But I sent them an email asking for explanations and asked them if this xxxxty experience isn't a typical experience for customers, to please show me that they are better than this inconvenience. Christian texted me saying that he'll work out a compensation for the loss of time and the inconvenience, but when we talked on the phone, he said I should contact the service department directly (since my car is a Nissan and not a Honda) and deal with them and that he had nothing to do with this. Well if you had nothing to do with Nissan cars, why did you sell me a Nissan car? I wouldn't recommend them. They're less than average. Also on the side note, Ben forgot to mention about getting my wheels realigned and forgot about the inspection sticker on the car he sold me. Also the detailing they did was less than average. Both Christian and Ben told me wrong oil to put in my car (I later confirmed the oil to put in my car at the Nissan dealer across the street). Idk, that doesn't seem like good enough work for me to ever want to go back. More

Report | Print

Awesome Mario and I meet through Facebook he had hooked my Daughter up on a car so I had contacted him about a 2nd vehicle for my boyfriend and I and so he ho Mario and I meet through Facebook he had hooked my Daughter up on a car so I had contacted him about a 2nd vehicle for my boyfriend and I and so he hooked us up on a 2015 SUV he was at our service as to what we needed to help us to establish our credit. More

Report | Print

Great Group to Work with! The guys were all so great and helpful. Mario took care of us for three days while we looked and shopped and tried things and talked it all out. A you The guys were all so great and helpful. Mario took care of us for three days while we looked and shopped and tried things and talked it all out. A young man with a great product knowledge and customer service ability. Management and finance were also very good about helping us make a deal that made us all happy. I would recommend them to anybody! More

Report | Print

Fast and reliable service Scheduled routine oil change and tire rotation. Was told appointment would take approximately an hour. I was out the door in exactly one hours time. Scheduled routine oil change and tire rotation. Was told appointment would take approximately an hour. I was out the door in exactly one hours time. Comfy waiting area with complimentary cold drinks or coffee. Friendly and professional service staff. Well worth the 30 minute drive versus my local Honda service center. Will certainly have be back for all other scheduled maintenance. More

Report | Print

One of a kind experience Estoy muy contento con la gran atención de cómo me trató Mario jr y le doy gracias a Dios por todo lo que nosda día con día que Dios los bendiga a tod Estoy muy contento con la gran atención de cómo me trató Mario jr y le doy gracias a Dios por todo lo que nosda día con día que Dios los bendiga a todos los que trabajan con un buen esfuerzo y tener contentos a los clientes More

Report | Print

Valley Honda experience We purchased our 2019 Honda Fit from Mario at Valley Honda. Both Mario and Ben were very professional and highly helpful. Both answered our questions We purchased our 2019 Honda Fit from Mario at Valley Honda. Both Mario and Ben were very professional and highly helpful. Both answered our questions and helped find the right car for our needs. I would definitely recommend Mario as a sales person. Thank you! More

Report | Print

Today was a fine day. Excellent experience. This is my dealership since 2015. Pleasant, kind, friendly and patient every single time. They are just the best to deal with o Excellent experience. This is my dealership since 2015. Pleasant, kind, friendly and patient every single time. They are just the best to deal with or to get service from for my Honda. I appreciate all they do each time. Thank you Valley Honda. Everyone I contacted this past deal gets 5 star excellent! More

Report | Print