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Ben Thrasher
Ben Thrasher at Lynn Layton Chevrolet
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Ben Thrasher | Page 4

Service Writer

Lynn Layton Chevrolet

2416 Highway 31 S
Decatur, AL 35601

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4.7
104 Reviews
4.7

104 Reviews

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104 Reviews of Ben Thrasher

May 01, 2024

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Employee Rating

2nd time in a row that I spent over 4 1/2 hours just for simple routine maintenance. Oil change, tire rotation, tire balance, wheel alignment. That's all. 4 1/2 hours!!!! I'll not be doing business there a More

by DNTALLEY
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Workmanship
Service Time
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Recommend Dealer
No
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May 03, 2024

Lynn Layton Chevrolet responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Lynn Layton Chevrolet Team

May 01, 2024

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Love Lynn Layton Chevrolet! Everyone goes above and beyond to give you the best purchasing experience! I will never purchase a vehicle anywhere else! They have my families bu More

by pennyr0419
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wesley Schrimsher, Jeff Rippen

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May 03, 2024

Lynn Layton Chevrolet responded

Penny, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Lynn Layton Chevrolet Team

April 30, 2024

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Was not made aware of the charge for them to just look at my vehicle when I told them I’ve already been told by a mechanic what was wrong with it. I’m in the market for a new car now and will not be using th More

by Jmahrx
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 02, 2024

Lynn Layton Chevrolet responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Lynn Layton Chevrolet Team

April 30, 2024

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Always enjoy my visit James Bull Freeman is a plus. The dealership always excellent service. More

by Stephanie
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Recommend Dealer
Yes
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May 02, 2024

Lynn Layton Chevrolet responded

Stephanie, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Lynn Layton Chevrolet for your vehicle needs. Sincerely, The Lynn Layton Chevrolet Team

April 29, 2024

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excellent service as always a long term customer and use lynn layton for years and will continue More

by kquinn3
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Workmanship
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Recommend Dealer
Yes
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May 02, 2024

Lynn Layton Chevrolet responded

Thank you for sharing your experience. Your words mean so much to us and they remind us of why we do what we do. We are so thankful for your continued business! Sincerely, The Lynn Layton Chevrolet Team

April 29, 2024

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Great service every time! Has been taking care of my family maintenance for a while. More

by jelani6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Ray, Jeff Vanhoozer, Mike Davis, George Swann, Mike Adams, Rusty Wooten, Barry Hampton, Shawn Holmes, Amy Herndon , Donna and Michelle

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May 02, 2024

Lynn Layton Chevrolet responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Lynn Layton Chevrolet. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Lynn Layton Chevrolet Team

April 26, 2024

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Great service didnt take long at all for my car to be serviced and returned More

by atlascampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Ray, Jeff Vanhoozer, Mike Davis, George Swann, Mike Adams, Barry Hampton, Shawn Holmes

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Apr 29, 2024

Lynn Layton Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Lynn Layton Chevrolet Team

April 24, 2024

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I had a great experience. Ben was efficient and the service was prompt. Thank you. More

by maxinehembree33
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Shawn Holmes

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Apr 26, 2024

Lynn Layton Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Lynn Layton Chevrolet Team

April 19, 2024

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Very responsive to your concerns and follows up to make sure everything was to my satisfaction. More

by Bassguy285
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 22, 2024

Lynn Layton Chevrolet responded

Your experience is exactly what we aim for! We are so happy to hear that we could provide you with a memorable experience. We hope to see you again in the future. Sincerely, The Lynn Layton Chevrolet Team

April 18, 2024

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Employee Rating

My 2023 Silverado Duramax (I6 TurboDiesel) was down for 67 days for a DEF injector hose, due to the UAW strike in late 2023. Truck had 182 miles. Chevrolet took care of me after a strong letter. The dea More

by oilheadmike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Swann, Ron Hardin

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Apr 19, 2024

Lynn Layton Chevrolet responded

Thank you for your feedback. We appreciate you taking the time to write this review and would like to learn more about your experience. Please contact us at your earliest convenience. Sincerely, The Lynn Layton Chevrolet Team

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