Ben Wade
Ben Wade at Skyline Ford

Ben Wade | Page 7

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.4
107 Reviews
4.4

107 Reviews

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107 Reviews of Ben Wade

October 01, 2024

Dealership Rating
Employee Rating

Skyline has always taken great care of my older vehicle. I'll keep coming back! More

by DIANE19
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

October 01, 2024

Dealership Rating
Employee Rating

My service took almost 5 months because it was not a priority. The tech kept getting taken off the job. When I got the vehicle back not everything was fixed. I would expect to at least be told that ther More

by BRANDON.DAY03
Service Price Transparency
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Recommend Dealer
No

September 30, 2024

Dealership Rating
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Friendly, informative, prompt and helpful service and service rep. Pleased with how they handled my vehicles issue. More

by LIONCIRCUS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

September 22, 2024

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Great service but it took 8 days for an alternator due to a work backlog. More

by MICHAELDEANMOORE
Service Price Transparency
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Recommend Dealer
Yes

September 22, 2024

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I’ve taken my car to them twice to fix issues and both times they said they fixed the issue however the issues are still there and now I’m out of warranty and they won’t fix the issues. I will not be purc More

by killion55
Service Price Transparency
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Recommend Dealer
No

September 21, 2024

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First of all, the service guy didn't order the part he said he would. Lost a week. More

by clhann
Service Price Transparency
Workmanship
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Recommend Dealer
No

September 20, 2024

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Did a great job on fixing my truck as the tie rod was broken and need replaced More

by jesuslives621
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Recommend Dealer
Yes

September 20, 2024

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Communication was good,service was good,and customer pick up and delivery were excellent. Scheduling around parts availability was a little more difficult. More

by Dooderdad25
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Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler

September 16, 2024

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The work done was good and the mechanic that explained about what was done was a nice person. The folks who check you in, behind the glass doors seemed like they were hesitant to help. I got out of my car More

by sr.iirie33
Workmanship
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Service Communication
Recommend Dealer
No
Sep 19, 2024

Skyline Ford responded

Thank you for taking the time to share your experience with us. We're glad to hear that you were satisfied with the work done by our mechanic and appreciated the explanation of the service. However, we're truly sorry that the rest of your visit didn't meet the level of customer service you deserve. Regarding the scheduling issue, we apologize for any confusion or inconvenience caused. We are looking into the concerns you raised about the appointment system and will make adjustments to prevent this from happening again. Your business is important to us, and we appreciate the opportunity to improve. Please feel free to reach out to us directly if you'd like to discuss this further. We hope to have the chance to make your next experience a more positive one.

September 14, 2024

Dealership Rating
Employee Rating

Great customer service. Mel in service is superior! The dealership cares about the customers. Sales is fantastic too, Wally is the absolute best! More

by daletina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sage Bass, Jeff White, Mel Wangler , Chad Clevenger, Dan "Wally" Waldron, Parts lady was good

Sep 19, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford! We are glad to serve you in your sales and service needs.

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