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Ben Wade
Ben Wade at Skyline Ford
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Ben Wade

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.3
14 Reviews
4.3

14 Reviews

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14 Reviews of Ben Wade

April 29, 2024

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Purchased and installed a Leer shell for my 2024 Maverick Xlt. Both the Parts department and Body and Paint were professional, courteous, and pleasant to work with. Thank you! More

by TLSAWYER
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Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

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April 24, 2024

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Ben in the service department was AMAZING! Really did the needed extra work to get warranty repairs done and covered. More

by Matt503
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Yes
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April 16, 2024

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Helpful and knowledgeable staff. They also have very reasonable pricing for their many services at this branch. More

by earljgreen23
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Yes
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Apr 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 16, 2024

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Great people. Easy to work with great hot chocolate get it every time i go in More

by LDIXON379
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Yes

Other Employees Tagged: Jim Agur

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Apr 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 13, 2024

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Ben did a great job. Skyline was quick diagnosing my issue and got me out the door much sooner than I expected. More

by CParkinson
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Yes
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Apr 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

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Ben was great. Stayed in good communication. But $94 charge to change light bulb? Maybe I missed something. More

by Wayne
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Recommend Dealer
Yes

Other Employees Tagged: Julian Ruiz

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Apr 12, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford. We are happy to go over your RO with you if something seems amiss.

April 10, 2024

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Very good service and thorough. Reasonable price for quality work. Recommend skyline ford to anyone needing service. More

by dennisgkal
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson, Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur, Sterling Wallace, Jenny Thomas

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Apr 12, 2024

Skyline Ford responded

Thank you for choosing and recommending Skyline Ford!

April 07, 2024

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Ben was great Took care of everything on my Ford transit van all the recalls and recommended services More

by SJF1010
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Yes
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Apr 12, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 07, 2024

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Took months to complete my main repair and smaller things needing attention were entirely ignored despite repeated requests. More

by LauraMilburn
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Recommend Dealer
No
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Apr 12, 2024

Skyline Ford responded

We understand your disappointment regarding the lengthy completion time for your main repair and the frustration caused by unaddressed smaller issues despite your repeated requests. Your satisfaction is our priority, and we apologize for any inconvenience this delay has caused.

Apr 24, 2024

LauraMilburn responded

You're delays cost me significantly, both in time and money, as my rental car allowance was well exceeded on the insurance covered repairs. Fixing a leaking washer fluid line shouldn't be difficult either. The lack of communication regarding the various delays was horrid. If I had known my truck was just sitting waiting for parts or the tech on emergency leave I'd have picked it up and not wasted rental car time until it was truly needed. Your placating response left a lot to be desired too. Like it's some canned response and not genuine concern for losing a customer over your poor customer service.

March 30, 2024

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In for a 3 day job. 3rd afternoon I called. Not even started the work More

by mkerr96
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No
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Apr 12, 2024

Skyline Ford responded

Your time is valuable, and we apologize for any inconvenience caused by this unexpected delay. Your feedback is essential in highlighting areas where we need to improve our scheduling and communication processes to better meet your expectations.

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