Benjamin Uquillas | Page 88

Service Every time Benjamin has prepared my service he has been well informed and curtious. He sent me updates when there were added recommendations made and Every time Benjamin has prepared my service he has been well informed and curtious. He sent me updates when there were added recommendations made and when my service was complete. I appreciate his professionalism. More

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Prices are outrageous!! Recommendations are fair, but prices are outrageous. Also, if lease holders are bringing vehicles for services the least they can do is wash your car Recommendations are fair, but prices are outrageous. Also, if lease holders are bringing vehicles for services the least they can do is wash your car as a courtesy, and to alleviate the high prices. By the way ay, the service agent had a sarcastic attitude, bad service altogether. More

by ADDYSVELEZ Verified Customer Verified Customer

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They didn’t stand on there word trying to scam They are doing scam didn’t stand on there commitment. They gave you quote for repair and they didn’t fix your issue and ask for more money. They are doing scam didn’t stand on there commitment. They gave you quote for repair and they didn’t fix your issue and ask for more money. More

by M.UMAIR_12 Verified Customer Verified Customer

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excellent service overall I brought my car in for service without an appointment and I was attended immediately buy a representative outside. Once inside I was given prompt att I brought my car in for service without an appointment and I was attended immediately buy a representative outside. Once inside I was given prompt attention, explanation of service was very detailed, follow-up was given as promised, and my car was serviced in a very timely manner. More

by ISAZAANTII Verified Customer Verified Customer

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Awesome experience I was having a problem with my battery that i needed a jump start 3 times in a day. I made sn appointment, parked my car to be serviced, then my batte I was having a problem with my battery that i needed a jump start 3 times in a day. I made sn appointment, parked my car to be serviced, then my battery died again . My service advisor Abel Blanco Ciprian checked my CR-V personally to see about my concern. He tooked his time to listen to me and assured me he will taje care of it. Abel texted me and kept me updated about my car. My car was ready in an hour . That made me a happy customer. This dealership has friendly cistomer advisors. Like Gustavo rios . I will recommend this service station to anyone. Keep up the good works guys . Thank you! More

by MLOU1966 Verified Customer Verified Customer

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Don't value customer's time and sloppy customer service I am writing this review based on 3 visits. I had unpleasant experiences on all 3 visits and have decided never to visit this service center again. v I am writing this review based on 3 visits. I had unpleasant experiences on all 3 visits and have decided never to visit this service center again. visit 1 - I took a 8 am appointment for oil change. On reaching the site, I was told that the wait time would be 3 hours for oil change. I could not afford to wait so long and got it done from a nearby shop that did it 15 minutes!. visit 2- I stopped by for annual maintenance of my 2018 Honda Odyssey after taking an appointment. I was told the car needed wheel alignment and would take 4 hours. This time I left the car at the premise and went back home. 3 hours later I got a call stating that they don't have the necessary equipment to do wheel alignment for the latest model. The customer service agents seem to lack basic knowledge of the capabilities of the service center. Shouldn't they at least do basic due diligence before committing something to the customer? It was a complete waste of time. visit 3- Somebody hit my car. I called them to get a quote to fix the damages. I was told it was okay to come at 8 am to receive the quote. I go there and the customer service guy tells me that they don't do quotes at their location. He gave another address at a different location. To add to my frustration, the center wouldn't open until 9 am. I regard this as a typical case of sloppy customer service. Shouldn't they have told me over the phone that quotes are not provided at their location? The only reason I put up with them is because I bought the vehicle through them and wanted to continue the association. But I have realized they don't respect my time and aren't customer focused. I will take my business elsewhere. More

by daya Verified Customer Verified Customer

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Great service! The service representative, Benjamin, was very friendly, provided detailed information on what my car needed, and my oil was changed quicker than I ha The service representative, Benjamin, was very friendly, provided detailed information on what my car needed, and my oil was changed quicker than I had expected. More

by HONDAWESTNY Verified Customer Verified Customer

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Excellent customer service I am always impressed with the customer service at hudson honda. Benjamin was my service assistant and was very patient and helpful. He was in contact I am always impressed with the customer service at hudson honda. Benjamin was my service assistant and was very patient and helpful. He was in contact with me throughout the whole process of getting my tire changed. He arranged a shuttle to drop me off at my home while I waited for my car to be serviced and the taxi driver, Carlos, was very nice to drive me home. More

by SGAVARES1 Verified Customer Verified Customer

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So nice so quick Everything was perfect! Benny was polite and concerned and great service. They fixed the problem in less than 2 hours. Friendly and helpful all around Everything was perfect! Benny was polite and concerned and great service. They fixed the problem in less than 2 hours. Friendly and helpful all around, will be coming back next time I need service!! More

by JCDEEGS Verified Customer Verified Customer

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Maintenance service Everything was done well and quickly except: On my last two service appointments, I have asked for the rear license plate frame to be replaced. It has Everything was done well and quickly except: On my last two service appointments, I have asked for the rear license plate frame to be replaced. It has never been done. More

by PZIEBEL Verified Customer Verified Customer

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