Bernard Faulk | Page 4

I purchased a 2025 Toyota RAV4 from Cobb County Toyota. I have nothing but wonderful things to say from the time I entered the dealership and until the moment when I left. Our salesman, Blake Gonsalves, li I have nothing but wonderful things to say from the time I entered the dealership and until the moment when I left. Our salesman, Blake Gonsalves, listened to what we were looking for and what our needs were. He was thorough, kind, friendly and explained everything well. Everyone that we met in the dealership was friendly and helpful. If you’re in the market for a new vehicle new or used, please check them out, and ask for Blake, as you will not be disappointed. More

by BRYANTCLAN Verified Customer Verified Customer

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As a single, senior woman, I was not looking forward to the car buying experience at a dealership. The stereotypes and stories of how I would be treated when I went by myself were discouraging! Then I he the car buying experience at a dealership. The stereotypes and stories of how I would be treated when I went by myself were discouraging! Then I heard about the experiences people had at Cobb County Toyota! I was pleasantly surprised and very impressed by the approach their people take towards customers! I had a knowledgeable, patient, helpful, but not pushy Sales Consultant. Mr. Rupert Palmer. He walked me through the buying process and I am very pleased with my new vehicle. Give Cobb County Toyota a visit! More

by DEBHANKEY Verified Customer Verified Customer

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My 1st visit to the Service Center. Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Lookin Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Looking forward to excellent service and no headaches with my new Toyota More

by STACIE7735 Verified Customer Verified Customer

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Frank and Bernard did a great job at selling us our vehicle and we will definitely be back in the future to purchase another vehicle. vehicle and we will definitely be back in the future to purchase another vehicle. More

by Josh Verified Customer Verified Customer

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Rupert did am amazing job. He was professional and attentive. We really felt like he was on our side and get us the best deal possible! When we picked up our used 2021 car, it He was professional and attentive. We really felt like he was on our side and get us the best deal possible! When we picked up our used 2021 car, it was detailed and looked like a brand new car. We couldn't be happier. More

by Richard Verified Customer Verified Customer

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Bryce is amazing. Such a great experience. They really put thought into what you need as a customer. Nothing but great things to say! Such a great experience. They really put thought into what you need as a customer. Nothing but great things to say! More

by MEGANBISHOPP Verified Customer Verified Customer

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Staff is polite but wait times are way too long, you’re not even offered a snack. not even offered a snack. More

by lseewill Verified Customer Verified Customer

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My initial experience at Cobb County Toyota was great. The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the de The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the dealership. That recently changed. We bought the car on May 2, 2025 so we could have a reliable vehicle while out of state. We bought the car six weeks before going out of state and had no idea there would be any issues. The expiration date of the temp tag would occur while we were out of state. The last time I bought a car at the same dealership, it took only two weeks to get the permanent tag. On May 28, I first called the tag office. They let me know that the dealership didn’t submit the documents to process a tag. That was 26 days after the purchase. I called the dealership to find out what happened. I spoke with a different F&I rep. I wanted to know what the delay was and what can be done to expedite the process. Sadly, he pushed back and wasn’t willing to help. I was persistent and he put me on hold. He came back several minutes later and told me it was processed. As I still don’t have this tag, and it is now June 7. I have to assume I was lied to. I did try to reach out to the General Sales Manager and he never responded. Someone else did call yesterday to let me know the state has the information to process the tag. I am very bitter about this. I trusted this dealership would care about their customers. What they proved to me is they care when you are buying a car, but after that, not so much. At this point, I won’t be able to use my car as intended and no one at the dealership will tell me why. If you don’t care if a dealership has great customer service after the sale, by all means, buy from Cobb County Toyota. If customer service is important, I recommend you look at other dealerships. I wish I had and will never buy another car from Cobb County Toyota. Why did they wait 29 days to process my tag, assuming it really was processed and why did it take me making a call to have it happen? More

by RSELVAGGIO0 Verified Customer Verified Customer

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This dealership was clean and had salespeople ready and available to assist you with any service you need. available to assist you with any service you need. More

by KRISTIN_JENKINS2 Verified Customer Verified Customer

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My purchase process was seamless. I selected a vehicle online the day it arrived I went to the dealership, test drove the car and completed all the paperwork in a little over an hour. I selected a vehicle online the day it arrived I went to the dealership, test drove the car and completed all the paperwork in a little over an hour. Everyone was friendly and efficient. More

by hunt2922 Verified Customer Verified Customer

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