Bernard Williams | Page 8

Best customer service. I just want to thank Bernard and kevin for helping me find the right car. I would recommend all my family and friends to come out and get a new honda. I just want to thank Bernard and kevin for helping me find the right car. I would recommend all my family and friends to come out and get a new honda. More

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Best place to buy! Assisted by the great team of Bernard, Jason, Kevin, and Jessie. They were patient while we looked, and we never felt pressured while making a decisio Assisted by the great team of Bernard, Jason, Kevin, and Jessie. They were patient while we looked, and we never felt pressured while making a decision. Customer for life! More

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Great Customer Service I experienced one of the best quality of great Customer Service at Rusty Wallis on August 11, 2016. Mr Bernard Williams, provided one of the best car I experienced one of the best quality of great Customer Service at Rusty Wallis on August 11, 2016. Mr Bernard Williams, provided one of the best car buying I've received! I will definitely recommend Rusty Wallis and Mr.Bernard Williams as your personal car salesman! Wow...keep up the great work Mr.Williams. More

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Kevin Harper I don't believe 5 stars should be given to those who simply sale a car! I believe that 5 stars are given to those who build a relationship, an underst I don't believe 5 stars should be given to those who simply sale a car! I believe that 5 stars are given to those who build a relationship, an understanding of the customer, and then help the customer find the perfect car for all their wants and needs! Those stars are earned after you walk into a dealership with the expectation of being treated as just another number, but you're are actually treated as a person, and you know you'll leave having made the best decision for you. Before I went Rusty Wallis Honda I honestly had almost given up on car shopping. As a young woman walking into over 10 dealerships alone in the last 3 weeks I had never been taken serious, nor had I been treated with any level of respect! I had no idea how much that experience was about to change! Mr. Kevin Harper not only treated me the highest level of respect, but he also took so much time to show me what Honda had to offer, helped me understand what was most important, and helped me stay in a practical budget. He never rushed me to make a decision, nor pushed me to vehicle I didn't really like. The whole team treated me with such respect. Even the team lead took the time to come over to introduce himself, and make sure I was happy from beginning to end! The staff at this dealership was hands down the BEST, most professional, and helpful dealership I've ever experienced. I am so greatful for Mr. Harper along with the rest of the team. Since the day I pulled away from the dealership In my new car, I've told everyone I can possibly tell how amazing you guys truly are! Thank you again Rusty Wallis Honda for remembering keeping the customer 1st! More

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Painless! I have dealt with a lot of dealerships and this was absolutely one of the best! Our salesman was Bernard Williams and he was polite and professional. I have dealt with a lot of dealerships and this was absolutely one of the best! Our salesman was Bernard Williams and he was polite and professional. Every member of the staff was the exact same including our finance guy. Normally as a female I cringe when I have to buy a car and this was by far one of the more pleasant experiences ever. I would highly recommend them! More

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awesome group of people Long story short, I told them what I wanted and they made it happen! My bank had me at a 4.8% interest rate and rusty got me 3.7%, with payments that Long story short, I told them what I wanted and they made it happen! My bank had me at a 4.8% interest rate and rusty got me 3.7%, with payments that I wanted. To top all that off I was referred to framers insurance company and got the best rate ever! Mr. Bernard definitely has earned a lifetime friend /customer! More

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A+ Customer Service Bernard Williams is a dynamic used car salesman. I've purchased 3 NEW cars. Felton Jones has tough negotiating skills but prefers a happy customer.Th Bernard Williams is a dynamic used car salesman. I've purchased 3 NEW cars. Felton Jones has tough negotiating skills but prefers a happy customer.This is my 4th purchase from Rusty Wallis (3rd new car purchase from used car salesman, Bernard Williams). I called ahead to let Bernard know I was looking for another vehicle. Upon my arrival, he had already researched and located a 2015 version of my previous car (2010 Accord EX-L V-6. Manual transmission). Unfortunately it was the only one in Texas and the price was not negotiable which is that dealership's loss. Being the professional that Bernard is, he also had a few Accords waiting for me to test drive. Once I made my selection, I was introduced to another fantastic salesman, Fellton Jones. He is a charming man with some tough negation tactics. We went back and forth with the price until we agreed on a number that I liked. He was even kind enough to give me a snack and a bottle of water from his personal stash. Hospitality speaks volumes about one's personality. You will not go wrong by making a purchase with either of these gentlemen. More

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The definition of customer service! My fiance and I have been shopping around for a used vehicle for about three months. It felt like we had been told "No" a million times, and that we n My fiance and I have been shopping around for a used vehicle for about three months. It felt like we had been told "No" a million times, and that we needed 30-40% down because of our credit. Truth be told my credit is not good and my her score barely fair. However, being off for spring break, we decided to try one more time between Rusty Wallis Honda and another dealership for virtually the same vehicle. Living in Frisco, we didn't want to drive to either dealership just to be told "No" again. Neither dealership had the online option to run a finance application with a co-applicant so we emailed both of them explaining our situation. The other dealership kept pressuring us to come in and see what they could do once we got there. Rusty Wallis accommodated us by taking our financial information (Thank you Cody Kennedy!) and genuinely took the time to evaluate our situation against what their capabilities were. After a few hours, we received an email saying,"We think we can get you taken care of. When can you come in?" Music to our ears! We looked at each other and said, "Well they actually took the time to look everything over. I don't think they'd waste their time or ours by having us drive down there, maybe this is worth the trip." Upon arrival Cody was tied up with another customer, but Bernard took great care of us the moment we walked through the door. He got the car we came for ready for a test drive and very shortly after that he had the proposed deals ready to go. After choosing which term, down payment and monthly payment we were more comfortable with, he submitted the deal to Jay in the finance department. I don't know how he did it, but Jay got approval for our vehicle with the same term and down payment with a lower monthly payment than we had anticipated. We are both highly satisfied and new lifetime Rusty Walls Honda customers. Thanks to the entire team, you guys are great! More

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Buying Experience My son Alex had been to the dealership earlier in the day and spoke to Bernard. We went after I got off of work to make a deal. The manager Mike And My son Alex had been to the dealership earlier in the day and spoke to Bernard. We went after I got off of work to make a deal. The manager Mike Anderson, would not make a deal over a $300 difference, telling us he would prefer to take his chances selling the vehicle at auction. We left, as we felt very strongly that a $300 reduction in price was not asking too much. My sons called the dealership back to see if we could get the $300 reduction, and once elevated to the General Manager we were asked to back in and make the deal we originally had requested. Bernard and Kevin were great. The matter was out of their hands at this point. Quite honestly, the rating of my experience would have been very poor if it were not for John Haddock. He is very personable and professional. He is a terrific representative for Rusty Wallis More

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5-STAR SALES CONSULTANT I've purchased 3 new cars from Rusty Wallis Honda. My last two were thru Pre-Owned Sales Consultant, Bernard Williams. He is the ONLY reason I'm giv I've purchased 3 new cars from Rusty Wallis Honda. My last two were thru Pre-Owned Sales Consultant, Bernard Williams. He is the ONLY reason I'm givng 5 stars for this dealership. Bernard is what I call an "old school" sales consultant. He actually cares about his customers. In spite of upper management giving him a hard time, Bernard continues to go above and beyond the call of duty to keep his customers happy. And he does it with a constant million dollar smile. More

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