Bernie Santana | Page 4

Very satisfied with their outstanding service . I usually service her with Bernie or Yari, they have been my go to since day 1. This service department is great, with a caring staff. . I usually service her with Bernie or Yari, they have been my go to since day 1. This service department is great, with a caring staff. More

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satisfecha con el servicio que han ofrecido . Mi esposo y yo siempre hemos sido amantes a la Acura, y decidimos venir a este dealer lo cual nos queda a casi 2 horas de la casa, porque sin duda t . Mi esposo y yo siempre hemos sido amantes a la Acura, y decidimos venir a este dealer lo cual nos queda a casi 2 horas de la casa, porque sin duda tienen el mejor precio y el mejor servicio. Se lo he recomendado a todas mis amistades y familiares. More

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Bernie & Lando always take care of me when I come in they are like family to me always making sure I am happy when I come in always take care of me when I come in they are like family to me always making sure I am happy when I come in More

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3rd MDX in 7 years Mark Gawerecki and the entire sales team has always made my buying experience easy and low stress. They worked with me as I compared the competition, Mark Gawerecki and the entire sales team has always made my buying experience easy and low stress. They worked with me as I compared the competition, never putting down the other brands, merely giving me the reasons Acura was a great choice. The dealership is big enough to have a good selection of inventory, but small enough to give personal attention. Can’t wait to get the 2020 NSX. More

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Misrepresentation of sale of new car In late February we purchased a 2017, MDX. 2 months later we discovered that the vehicle had been damaged and repainted sometime after manufacturing a In late February we purchased a 2017, MDX. 2 months later we discovered that the vehicle had been damaged and repainted sometime after manufacturing and before our purchase. The shade of paint was slightly different from manufacturer but beginning to blister. After many discussions and arguments with Napleton they pushed our concerns onto Acura USA out of CA. After many months of going back and forth with them they attempted to repair vehicle to near like factory conditions with a small compensation for our troubles. We are still not completely satisfied and are being stonewalled again by lack of response to our concerns. We were told that as far as they were concerned they have met their obligations to repair vehicle. We remain unhappy and are considering legal representation at this time. More

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Always great service at Napleton I've been a customer at Napleton for several years, and their service department is consistently excellent. In particular, Bernie Santana is outstand I've been a customer at Napleton for several years, and their service department is consistently excellent. In particular, Bernie Santana is outstanding and a pleasure to deal with. I highly recommend Napleton if you're looking for an Acura or need to have your car serviced. More

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service EXCELLENT SERVICE. VERY PROFESSIONAL. MR. SANTANA TOOK CARE OF ME AS SOON AS I TOLD HIM THE PROBLEM. HE WAS VERY UNDERSTANDING ABOUT MY NEEDS. AN EXCELLENT SERVICE. VERY PROFESSIONAL. MR. SANTANA TOOK CARE OF ME AS SOON AS I TOLD HIM THE PROBLEM. HE WAS VERY UNDERSTANDING ABOUT MY NEEDS. AN EXCELLENT SERVICE MANAGER. More

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Great service Came in with out an appointment and i was still in and out in a timely manor, service writer did not try to up-sale me like other writer do. Definitel Came in with out an appointment and i was still in and out in a timely manor, service writer did not try to up-sale me like other writer do. Definitely recommend this dealer ship for service best service manager is Bernie Santana More

by AGOMILA101 Verified Customer Verified Customer

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OUTSTANDING SERVICE - AS ALWAYS!! I have always received FIRST CLASS service and attention at this Dealership. I purchased my car there in 2006 and have always returned for any servic I have always received FIRST CLASS service and attention at this Dealership. I purchased my car there in 2006 and have always returned for any service needed. I would never consider going any place else. Should I consider purchasing a car in the future, Napleton's Palm Beach Acura would be my first choice - new or used. Bernie and Margie have always been most helpful, attentive, and they are both always on top of heir game! More

by Rdw561 Verified Customer Verified Customer

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Air Bag Recall Under such an overwhelming large recall Bernie Santana with Napleton Acura WPB, FL could not have been more helpful and professional. Bernie's custome Under such an overwhelming large recall Bernie Santana with Napleton Acura WPB, FL could not have been more helpful and professional. Bernie's customer service is always is too notch. More

by MMORALES.XX Verified Customer Verified Customer

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