Bert Tvrz | Page 42

Great price, great car. S L O W experience.. Bought a '13 crv today. Found the place because they were offering at a fantastic price. Very busy Saturday. Salesman trying to balance three people a Bought a '13 crv today. Found the place because they were offering at a fantastic price. Very busy Saturday. Salesman trying to balance three people at once ( even though we had an appointment.) Took one hour to find out if a different car was certified. No one could answer. Never did find out! Check-out process was quite slow. Took 45 minutes to learn the loan rate and payment info. If the deal hadn't been so good we most certainly would have left. Too many people involved, all very nice, but they need to figure out how to work together MORE EFFICIENTLY. Five hours later.. great car, great price, lousy experience. More

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Bert Tvrz Whenever our family goes vehicle shopping we know to go to Bill Kay Honda and talk to Bert. He will never steer you wrong. An honest salesperson. Whenever our family goes vehicle shopping we know to go to Bill Kay Honda and talk to Bert. He will never steer you wrong. An honest salesperson. More

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Best Car Buying Experience Ever! I found out about the car I wanted, a 2008 Honda Accord EX-L, on Autotrader. It was late in the evening, but the salesman there, Bert Tvrz, still too I found out about the car I wanted, a 2008 Honda Accord EX-L, on Autotrader. It was late in the evening, but the salesman there, Bert Tvrz, still took time to engage with me on chat. I talked with Bert more the next day, and he got me in touch with their finance manager. I told him that I only had been on my job for a short time, and had other credit issues. He said no problem, that he would do his best to get me a competitive rate and a good loan. HE DID. I am now driving a great one-owner, low-mileage Honda Accord with a two-year service contract that Bert sold new to the first owner, all at a price that fits my budget. I have bought a lot of cars over the years, but this was my BEST car buying experience ever! I came to Illinois from Kansas to pick up my car and drive it home. Ran like a new car, and my wife loves it. Thanks Bert, Brent and Pete! Thanks Bill Kay Honda! More

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When I called to inquire about the vehicle (I live 90 minutes away), I was told the tires had at least 50% tread left, and the interior was in good condition. However, actually 3 of the 4 tires only had minutes away), I was told the tires had at least 50% tread left, and the interior was in good condition. However, actually 3 of the 4 tires only had 4/32 tread left, and the light which illuminates the temperature control on the driver's side doesn't work, for which an entire panel would need to be replaced costing over $700. Not knowing the issues with the vehicle, I decided to purchase it, and needed to wait 2 hours at the dealership because they were short-staffed with employees to take my payment and complete the paperwork. The dealer was no help in resolving the issues. I do not recommend shopping at Bill Kay. More

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Our visit to this dealership was outstanding! We were in and out of there in about 3 hours total time when we found the vehicle we wanted. Bert was very knowledgeable and had answers for every question we a and out of there in about 3 hours total time when we found the vehicle we wanted. Bert was very knowledgeable and had answers for every question we asked! We will definitely return to purchase our next vehicle when our next child is ready to get on the road! More

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I contacted this dealership because I was interested in a used Honda CR-V for my 17 year old daughter. I called dealership and made contact with Bert Tvrz. We talked back and forth for three days and upon used Honda CR-V for my 17 year old daughter. I called dealership and made contact with Bert Tvrz. We talked back and forth for three days and upon agreement of a price, I put a $1000 deposit on a 2008 Royal Blue Pearl Honda with 74K miles on it. The agreed upon price was $15620 which is a $300 discount given since I was driving from over 125 miles away. Once I arrived at the dealership I was treated professionally by Bert and offered to test drive the car. This is when the situation goes sour. Upon test driving the car, it was apparent that the air conditioning was not working properly. Although the car had underwent a 150 point certified Honda inspection, the air did not work during the test drive. We brought the car back in and Bert sought out the help of a service manager with over 15 years Honda experience. They returned and told me that once I purchased the car, the air conditioning issue would be under warranty and I can take to any Honda dealership for repairs. They showed me documentation of the "Honda Bullentin and Certified Limited Warranty" which would cover the issue. They also stated that they could not fix the issue prior to my purchase because it would be money out of the dealership's pocket versus coverage on warranty. The service attendant never looked beyond a computer to see exactly what was wrong but said the issue is probably associated to the air conditioning issues known in that 2008 model. Bottomline, I felt bam-boozled by both Bert and the service attendant. The goal was to get me to purchase the car, put in my name and then repair. It is hard for me to belive neither one of them knew about the issue up front because were exceptionally quick to explain it away once purchased and put in my name. I am totally pissed that I drove 263 miles round trip with gas at a premium for this dealership to try to sucker-punch me! More

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We just bought our 4th Honda Odyssey. This was our first experience at Bill Kay, and by far, our best! The service we received from Jeff and Bert were top notch...from start to finish. We would highly reco experience at Bill Kay, and by far, our best! The service we received from Jeff and Bert were top notch...from start to finish. We would highly recommend Bill Kay Honda to anyone! Jon & Emily Guderjan More

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My wife and I drove 98 miles to visit Bil Kay Honda and the time spent was certainly worth while. We purchased a 2013 Honda Pilot. Everyone we met went over the top from the first gentlemen we met Brent Ku the time spent was certainly worth while. We purchased a 2013 Honda Pilot. Everyone we met went over the top from the first gentlemen we met Brent Kurtyak to the lead salesman Bert Tvrz to the Finance Manager Peter Pishos. All these gentlement were professional and the type of individuals that you could be friends with. The dealership itself was clean and bright. If buying a new vehicle can be classified as fun then today was certainly fun. Even though the dealer is a distance away from our home we will reccommend it to our friends. More

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Great experience. Contacted me after I inquired a price on a new Honda CRV. Bert was friendly and not too pushy. Was very a accomendating to my schedule. He wasn't going to be at the dealership when I want on a new Honda CRV. Bert was friendly and not too pushy. Was very a accomendating to my schedule. He wasn't going to be at the dealership when I wanted to come in to look at the CRV so he set me up with another salesperson, Colin. When I walked into the dealership Colin was there and knew what I wanted. He was knowledgeable about the product. I was offered but never felt pressured to buy extended warranty or any extras. I appreciated that. They gave me a fair price for my trade-in. More

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My husband and I are very pleased with the service we receieved at Bill Kay. We first contacted the dealership because the exact car we wanted was being sold as a demo model. Bert Tvrz is the salesperson receieved at Bill Kay. We first contacted the dealership because the exact car we wanted was being sold as a demo model. Bert Tvrz is the salesperson whom we had the pleasure of dealing with. It was a toss up between Bill Kay and a different Honda location closer to home, and Bert is the reason we chose to go to Bill Kay. The other Honda dealer also had the vehicle we wanted, albeit our second choice color and not a demo. Even so, the price was tempting for the same car with 0 miles vs. 5k. We could live with the color either way, as long as the price was right. The salesperson I spoke with at the other dealership was friendly at first, but then condescending and short in his answers to my questions. I realize my questions and concerns may have been redundant, but bottom line, I'm the customer and should be treated with respect. Bert was friendly, patient, and helpful, both in our initial contact via phone and email, and once we met at the dealership. We dealt with Bert and also Brent Kurtyak, and both were an absolute pleasure to deal with. We highly recommend Bill Kay Honda. More

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