Bertha Hernandez

Town East Ford responded

Thank you for sharing this positive experience. We’re glad the process felt professional, patient, and easy to navigate, as our team is committed to providing clear guidance and thoughtful attention throughout. We truly appreciate the recommendation and the opportunity to assist.

Town East Ford responded

We are sorry to hear that you feel this way about your vehicle purchase and we understand your frustration. Your feedback is invaluable to us as we work to ensure transparency in our pricing and sales process. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Lance Smith at jsmith02@vtaig.com so we can work together to find a resolution.

Town East Ford responded

We are disappointed to hear about your concerns regarding the pricing and financing process. Your feedback is valuable to us. We would appreciate the opportunity to discuss your experience further. Please contact Jacob Randolph at jrandolph@vtaig.com so we can address your concerns directly.

Town East Ford responded

We are delighted to hear that you had such a positive experience with our team member. It sounds like you received excellent assistance and felt well taken care of during your visit. Your kind words about the great job our team did truly mean a lot to us. We appreciate you taking the time to share your feedback and look forward to welcoming you back to Town East Ford in the future.

Town East Ford responded

We're thrilled to hear about your wonderful experience! Hannah and Bertha clearly took the time to understand your needs and find the perfect vehicle for you. We're glad they provided a pressure-free environment and made you feel comfortable, even during late hours. Thank you for your positive feedback - we're delighted we could make your car buying journey exceptional!

Town East Ford responded

We are absolutely thrilled to hear about your wonderful experience with our team! It sounds like you received exceptional service with informative guidance and a truly positive attitude throughout your visit. We're delighted that you felt so well taken care of during your time with us. Your satisfaction means everything to us at Town East Ford, and we look forward to serving you again when you're ready for your next vehicle purchase. Thank you for choosing us and for taking the time to share your experience!

Town East Ford responded

We are grateful for your wonderful feedback about your car purchase experience. It truly warms our hearts to hear how comfortable and confident you felt throughout the entire process. Your comments about receiving patient and attentive service really highlight what we strive for every day at Town East Ford. We are thrilled that you found the process to be smooth and exciting rather than stressful. It means so much to know that you felt heard, understood, and never pressured during your visit. The care taken to explain each step clearly and help you find exactly the right vehicle reflects our commitment to putting our customers first. Your happiness with your new car is what matters most to us, and we are delighted that you drove away satisfied. Thank you for taking the time to share your positive experience and for choosing Town East Ford for your automotive needs.

Town East Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our team member to be knowledgeable and helpful during your visit. It brings us great joy to know that you received excellent suggestions and had such a positive interaction that made your experience a pleasure. Your recommendation means the world to us, and we truly appreciate customers like you who recognize the dedication our team puts into providing outstanding service. We look forward to serving you again in the future.

Town East Ford responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that you have had such positive experiences with multiple vehicle purchases with us. Your loyalty means the world to us, and we are delighted that you continue to choose us for your automotive needs. We will be sure to let Bertha know about your wonderful feedback - she will be so pleased to hear how well she took care of you. We truly value customers like you who appreciate the service we strive to provide every day.