Bill Briant
Bill Briant at Napleton Chevrolet St. Charles

Bill Briant

Service Advisor

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

4.3
98 Reviews

Enjoy family, fishing, and outdoor sports, I also love using my smoker on the weekends and I enjoy cooking. I also love working with people.

4.3

98 Reviews

Write a Review

Dealership Experience

15 yrs, 7 mos

Industry Experience

45 yrs, 7 mos

98 Reviews of Bill Briant

December 04, 2025

Dealership Rating
Employee Rating

Quick and Friendly And I will be back thank you bill my advisor was excellent More

by thebbfam4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Talked to Rafael to kill some time and was really nice

Dec 05, 2025

Napleton Chevrolet St. Charles responded

We are grateful for your review. Thank you from all of us at Napleton Chevrolet St. Charles!

November 22, 2025

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Thought I had a technical problem with the display, but the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my inept More

by thirdover4
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Recommend Dealer
Yes

Other Employees Tagged: Ted Roesner

Nov 24, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing this wonderful feedback! We’re glad you received such knowledgeable service from our team, and we hope to welcome you back to Napleton Chevrolet St. Charles next time.

November 20, 2025

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Unfortunately my tire rotation and tire repair did not go well at all. It took 3 trips to get my tire fixed. More

by Matt
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Recommend Dealer
No

Other Employees Tagged: Ted Roesner

Nov 20, 2025

Napleton Chevrolet St. Charles responded

Matt, I'm really sorry to hear about the trouble you experienced with your tire repair and rotation. That's certainly not the level of service we aim to provide, and I can understand why you'd be frustrated after three trips. We'd like to learn more about what happened so that we can ensure it doesn't happen again. Please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles

November 05, 2025

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EVERYONE & we mean EVERYONE from service. ..William, to sales...Rocky.., to Paul very helpful with everything and knowledgeable .Gave you the truth from the beginning and gave us options that More

by ItsmeTami
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Varga , Rocky, Paul

Nov 05, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing your 5-star review of William, Rocky, and Paul! We appreciate your business and hope to see you again at Napleton Chevrolet St. Charles. Enjoy the ride!

October 22, 2025

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Very knowledgeable and friendly staff; good communication; works to find and fix the problem; cost efficient More

by Jarzynski
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Recommend Dealer
Yes

Other Employees Tagged: Ted Roesner

Oct 22, 2025

Napleton Chevrolet St. Charles responded

Your feedback means a lot! Thanks for sharing your experience with our team at Napleton Chevrolet St. Charles. We hope to see you back!

October 21, 2025

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If you can avoid this dealership, please do so. Service here is terrible. It took over 3 weeks to fix my car and when I picked it up, the car was not fixed completely. The technician decided to More

by porter3007
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Recommend Dealer
No
Oct 23, 2025

Napleton Chevrolet St. Charles responded

I'm really sorry to hear about your frustrating experience. It's disappointing to know that we didn't meet your expectations in terms of service and communication. I'd like to look into this further and see how we can make things right for you. Please reach out to me when you have a chance. Please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles

Oct 26, 2025

porter3007 responded

Thank you for replying, but there is nothing you could do to change my mind. I have never left a negative review before, but this experience was beyond my worst expectations. If my last name was napleton I would be embarrassed.

October 10, 2025

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Service adviser Bill was my advocate dealing with a lengthy repair due to global back order to address original diagnosis. Went above and beyond! More

by Timothyjmcd
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Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Napleton Chevrolet St. Charles responded

Timothy, thank you for sharing your awesome feedback with Bill and our team! We appreciate you choosing Napleton Chevrolet St. Charles and we hope to see you again in the future.

October 01, 2025

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I couldn't get an appointment using their website, but the scheduling department was happy to help on the phone. The oil change and free tire rotation went smoothly with no surprises. Their waiting room w More

by megavolt
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Recommend Dealer
Yes

Other Employees Tagged: Ted Roesner

Oct 02, 2025

Napleton Chevrolet St. Charles responded

Thank you for your positive feedback! We're glad our scheduling team could assist you over the phone, and that your visit went smoothly. We hope to see you back at Napleton Chevrolet St. Charles!

September 29, 2025

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They had my vehicle for over 2. 5 months and I felt they overcharged me More

by Troy
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Recommend Dealer
No

Other Employees Tagged: Ted Roesner

Oct 01, 2025

Napleton Chevrolet St. Charles responded

Troy, we are very sorry for the delay in returning your vehicle, and that you felt overcharged. We would be happy to discuss your concerns to ensure you feel confident in our services moving forward. Please reach out to directly stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles. Thank you.

September 27, 2025

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Employee Rating

Bill and Ted were honest and the car was ready when promised. Overall service was outstanding More

by Fv82
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Recommend Dealer
Yes

Other Employees Tagged: Ted Roesner

Sep 29, 2025

Napleton Chevrolet St. Charles responded

We are glad to hear that Bill and Ted made a great team. Thank you for trusting Napleton Chevrolet St. Charles with your automotive needs!

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