Bill Brown | Page 35

Paul was not there Bill was running the Front. He was yelling at tech guys complaining about customers on phone and was upset the fact i was a walk-in told me that I am supposed to make an appointment fo yelling at tech guys complaining about customers on phone and was upset the fact i was a walk-in told me that I am supposed to make an appointment for my oil change that the service center is very busy after a holiday. ( like I am supposed to know that ) I told him I was never told I had to have an appointment. He said i was going to be there for awhile and this is the reason we have policys. I waited about an hour no big deal I was thankful i was taken in i work a very busy schedule. He is checking people out and going over what was done and what needed to be done and then letting them know that there car wash being washed and should be right out. When it came to me he handed me my papers and said you might want to start thinking about getting tires for that car. I said ok walked out and had to look for my car no car wash no vac nothing. I have never had a bad experience at the service center until now. Paul is wonderful you never see him get upset and he is so helpful I think you have the wrong guy for a manager or he should take lessons from paul on how to act towards customers. Even when i came in on a day that was busy and didn't make an appointment paul was very friendly and told me it would be less wait and easier on me if I could make an appointment its faster and you wont have to wait around for long. I. Told him i would try but I am an on call health care provider so its hard. I never do theses and complain but Bill was very unprofessional and he made me any ways feel anxiety not sure about the rest of the people in room but some of there expressions were of shock on how he was yelling running around punching keys on the key board hard and some of the comments he was making. I am sorry but he need s training on how to act like a professional. Do you have cameras and audio is so watch them you would be embarrassed that he is a manager of yours. I had to give one star to pull up his name but i give none More

by QRTHORSEGIRL3 Verified Customer Verified Customer

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Quick Service was great got a great deal in and out I would buy again would recommend to family and friends happy new year thanks guys Service was great got a great deal in and out I would buy again would recommend to family and friends happy new year thanks guys More

by Haroldsmith74 Verified Customer Verified Customer

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Best service ever Makes you feel like family. Kind, friendly, courteous and caring people. Explain thoroughly what needs to be done or what was done and with a smile. Makes you feel like family. Kind, friendly, courteous and caring people. Explain thoroughly what needs to be done or what was done and with a smile. More

by RLFrisby Verified Customer Verified Customer

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Excellent Service Service is exceptional! I can always get an appointment that is convenient when taking my vehicle in for routine service and they are happy to check o Service is exceptional! I can always get an appointment that is convenient when taking my vehicle in for routine service and they are happy to check out any problems I may be encountering. Was having an issue with a tire keeping air and they discovered a nail and had no problem plugging it for me. Great team of mechanics! More

by Dpdonny2 Verified Customer Verified Customer

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Awesome!! Friendly, knowledgeable, punctual, willing to go the extra step to make things perfect. They arranged an appointment that worked with my schedule. It Friendly, knowledgeable, punctual, willing to go the extra step to make things perfect. They arranged an appointment that worked with my schedule. It was more than I expected. More

by OTHNIELCLARKE Verified Customer Verified Customer

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I bought my 1st brand new car from Courtesy Mitsubishi. I got a great price and i already ordered my fog lights . i saving a ton on gas went from a 8 cyl to a 3 cyl. I dont see the gage moving. And of I got a great price and i already ordered my fog lights . i saving a ton on gas went from a 8 cyl to a 3 cyl. I dont see the gage moving. And of course I bought. Courtesy for life so i get free car washes tire rotations. And much more. Go see and ask for me Tony Machado More

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Oil change Friendly customer service. Service provided in a timely manner. Would recommend to friends and family. Provided excellent service. Very knowledgeable Friendly customer service. Service provided in a timely manner. Would recommend to friends and family. Provided excellent service. Very knowledgeable and able to answer any questions asked. More

by dadapona Verified Customer Verified Customer

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Friendly, fast and efficient. I can't say enough about the staff here. Bill, paul, Steve and Shawn are a great bunch of guys. Couldn't ask for a better service department. I can't say enough about the staff here. Bill, paul, Steve and Shawn are a great bunch of guys. Couldn't ask for a better service department. More

by MARBIL1013 Verified Customer Verified Customer

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Bought my second car from here ! Always a pleasure to work with! Gave me what i wanted for my trade in and gave me the best price for my new purchase ! Always a pleasure to work with! Gave me what i wanted for my trade in and gave me the best price for my new purchase ! More

by Ari_brownie36 Verified Customer Verified Customer

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Happy Customer Two years out and all is well, service for life is working for us. No Problem getting appointments, very happy with the service department. It was an Two years out and all is well, service for life is working for us. No Problem getting appointments, very happy with the service department. It was an easy purchase in and out when we purchased. More

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