Bill Brown
Bill Brown at Courtesy Mitsubishi

Bill Brown

Service Manager

Courtesy Mitsubishi

1060 Washington Street
South Attleboro, MA 02703

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4.6
371 Reviews

Dealership Experience

20 yrs, 4 mos

Industry Experience

39 yrs, 1 mo

4.6

371 Reviews

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371 Reviews of Bill Brown

June 15, 2026

Dealership Rating
Employee Rating

Service is great had some issues but they took care of it and Bill made sure everything was handled More

by m.jacques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Courtesy Mitsubishi responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 29, 2026

Dealership Rating
Employee Rating

I found this process a little bit difficult. Unfortunately the part to fix my car is no longer manufactured, and it was really difficult to get updates or answers from the service department unl More

by Cdossantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 01, 2026

Courtesy Mitsubishi responded

Hi Camilly, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced throughout this process. We understand how difficult it is to be without your vehicle for an extended period, and we recognize that the lack of consistent updates added to that frustration. We take that feedback seriously and will use it as an opportunity to improve our communication moving forward. In this particular case, the challenge was that your vehicle is more than 15 years old and requires a component that Mitsubishi no longer manufactures or supplies. Unfortunately, once a manufacturer discontinues a part, our ability to source a new replacement becomes extremely limited. We explored all available channels within our network, but the required component simply was not available through Mitsubishi or our parts suppliers. While we understand your desire for additional assistance in locating the part elsewhere, our dealership is generally limited to sourcing components through manufacturer-approved and professional supplier channels. As a result, we were unable to guarantee the quality, availability, or compatibility of parts that may have been available through private sellers or third-party marketplaces. That said, we appreciate your recognition of our staff's responsiveness when contacted and our decision not to charge diagnostic fees since we were ultimately unable to complete the repair. We truly regret that we could not provide the outcome you were hoping for and wish you the best in locating a solution for your vehicle. Thank you again for your feedback.

May 16, 2026

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Employee Rating

Very bad experience with finance told him serval times what i wanted and didn’t want yet he still snuck something i didn’t want in and kept me there so long that im a diabetic and just signed everything h More

by m.jacques
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Macedo, Taylor Pires, Sosa Woghiren , Jason Macedo

May 16, 2026

Courtesy Mitsubishi responded

Please come into the dealership to go over your contracts in detail.

May 14, 2026

Dealership Rating
Employee Rating

Went in for the first time on 5/11, from having been going the Kia of Attleboro for my service. The guys at the desk were friendly and easy to deal with. Also had the pleasure of meeting Bill, the ser More

by PDJGIRARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Milheiro , John and Devin in Service

May 15, 2026

Courtesy Mitsubishi responded

We are very happy to hear that Bill and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 07, 2026

Dealership Rating
Employee Rating

Staff services are awesome and friendly. They keep getting feeling comfortable with some soft music and interesting stuff till you're done More

by FOLAJIDE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube , Wendell Jordan

Mar 08, 2026

Courtesy Mitsubishi responded

Thank you for the perfect rating. We’re pleased our team’s friendly approach along with soft music and interesting touches helped you relax during service on your Honda. We appreciate your feedback and look forward to welcoming you again.

March 05, 2026

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Employee Rating

Best buying experience I have ever had! I Would recommend to every one I know! More

by Kevin Fowler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 05, 2026

Courtesy Mitsubishi responded

Thank you for the fantastic feedback on purchasing your new Mitsubishi Outlander. It’s great to know the entire process was the best buying experience you’ve had. We appreciate your recommendation and hope you enjoy every moment behind the wheel.

December 26, 2025

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Employee Rating

Radio still not fixed . When my husband told them about the burning smell they said they couldn’t smell it . Found the cause of the damage . Too bad they did this to me . I’ More

by ajubainville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 15, 2025

Dealership Rating
Employee Rating

The Courtesy Team in Service only, AKA Brandon, Tony, and Dan - (Bill Sometimes) - Are the best freaking team in the world. If they can’t fix it, nobody can! Mitsubishi is the best!! More

by Janice Azar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Milheiro, Brandon Soares , Tony Sihavong

Dec 15, 2025

Courtesy Mitsubishi responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Courtesy Mitsubishi!

December 13, 2025

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Employee Rating

Excellent! Service Manager And Writer Excellent! Very Informative, Explain Service Being Completed. Mechanics Very Talented, Timely And Service Completed In A More

by BALMEJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Milheiro

Dec 13, 2025

Courtesy Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Courtesy Mitsubishi. We look forward to having you as one of our valued customers for many more years to come!

October 27, 2025

Dealership Rating
Employee Rating

Unlike other area dealerships, they're very kind and unbiased. I feel as if they see my humanity as opposed to, "another one of them " More

by kihindei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Brandon Soares , Peter Crisostomi, Emilio Moretti

Oct 27, 2025

Courtesy Mitsubishi responded

Thanks for sharing your thoughts about your experience with Courtesy Mitsubishi. We appreciate your business and hope to see you again soon!

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