Bill Dewill | Page 7

Always excellent service You all are always excellent and very kind. Thank you. I will continue to use your service department for all my car oil changes and service needs. You all are always excellent and very kind. Thank you. I will continue to use your service department for all my car oil changes and service needs. More

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Exceeded expectations The sales person responded to my Internet request quickly, asked what I was looking for and didn’t push me to get more than I asked for or could affor The sales person responded to my Internet request quickly, asked what I was looking for and didn’t push me to get more than I asked for or could afford. She walked me through the process at my pace and made sure everything was done with excellence. More

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Excellent Also very polite and informative! Fast service and I will have others recommended to have service at this location. Both Bill and Kevin are the reason Also very polite and informative! Fast service and I will have others recommended to have service at this location. Both Bill and Kevin are the reason I will continue to have service done at this dealership! More

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Great! Customer service is great! Always very helpful and courteous. Easy to book online service appointments. Nice facilities and waiting area that's comfor Customer service is great! Always very helpful and courteous. Easy to book online service appointments. Nice facilities and waiting area that's comfortable. Definitely bringing my Tahoe back for future services. More

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service person The service person Bill kept in contact with us as they went through the truck to find and fix the issues. Very informative and courteous. The service person Bill kept in contact with us as they went through the truck to find and fix the issues. Very informative and courteous. More

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There service department is horrible here service department is absolutely the worst in Oklahoma dropped our car off on 8-14 never got a phone call from anybody a week and a half after w here service department is absolutely the worst in Oklahoma dropped our car off on 8-14 never got a phone call from anybody a week and a half after we dropped it off called and asked about it they said they cant get it to duplicate the sound said he would call me the next day and set a time for a technician to ride with us 2 days past no call so i called them Bill told me to come in at 11 on the next day so we show up at 10:55 he said he would come get us from the waiting room at 11:15 i went and asked what the deal was he told me he was on lunch which is bullcrap he shouldn't have told me 11 when he knew they were going to be on lunch so went back to the waiting room at 12:15 went back he said he still hasn't got back 12:40 he came and got me said he was ready took him out got it to make the noise several time he said is it that metallic rattle sound i said yes drove a few more times around a parking lo so he could here the noise then the tech said i cant hear anything (all i hear is road noise and gravel and that he needed to get back to the shop he had better things to do and said the noise im hearing is from the intake) exact words out of his mouth so he had me pissed off so i said you come and drive it and i will tell you when its making the noise he got out and slammed the door and when he got in he slammed the door he drove it as soon as it started making the noise i told him and he let off the gas and said again i got to get back to the shop i got better things to do he stomped on the gas squealed the tires was speeding all the way back blew threw a stop sign turned corners way to fast the tires were squealing when he took the corners told him to slow down and he didn't listen got back to the shop he told Bill that it wasn't making any noise and went to the back talked to the service manager and told hin what happened he said that he would take another tech out the next day and he told me he would call me around 12 the next day he never called an Bill also said he would call the next day still didn't get a call so i waited to see how long it would take on 9-13 i went up there to get our car it was still in the same spot from when we went out with a tech the service manager said him and a tech took the car out and said he thought he heard a heat shield rattling and said that he tightened it but he didn't get to drive it yet he was going to take it out tomorrow so im pretty sure that was bullcrap because i checked the on star app several times to check the mileage to see if they were doing anything the car never moved so the service manager lied so we got our car back as i was pulling out of the parking lot was still making the same rattle clicking noise sounds like its coming from the transmission all the way home it was still making the same noise i guess that's what Jim Glover considers excellent customer service will never buy a car from them ever again and suggest nobody else buy one since they treat there customers like that last year they did the same thing the belt tensioner was making a weird noise after a week called them said they couldn't get it to make the noise took the tech out he heard it said he thought it was belt tensioner they had it another week said they couldn't duplicate the sound so i showed up again the service manager and a tech set there and i made the car make the noise where they could hear it they confirmed it was the belt tensioner he checked and said it was on factory back order and would take 30 to 90 days to come in had the car for 30 days and i called them said the part is still on factory back order about an hour later called in said i need a belt tensioner for a 2016 cruze they said they had 2 in stock that's 2 times our car has been in the shop for over 30 days the technicians drive the crap out of the cars also when i got our car back the average gas mileage for the last 100 miles was 12.7 wish i would have never bought a car from Jim Glover also when we purchased the car they were doing oil changes for life that was one of the things i said i wanted since Jim norton was doing it when we were doing the contract he said he messed up printed a new one and they removed the free oil changes for life they seem like to me they don't care about there customers once you buy a car but extremely nice when we were buying so all they care about is sales and not customers More

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Great job Bill and the techs did a great job would highly recommend, the car runs great. Have a little problem, Bill and the crew jump right on it to fix. Bill and the techs did a great job would highly recommend, the car runs great. Have a little problem, Bill and the crew jump right on it to fix. More

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My experience was amazing. Cass Filhiol did an amazing job My experience in buying my first car was scary, but with Cass Filhiol by my side, getting my first car was easy! Thank you Glover My experience in buying my first car was scary, but with Cass Filhiol by my side, getting my first car was easy! Thank you Glover More

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Class Filhiol went above and beyond with new car Class Filhiol was amazing. Class exceeded My expectations. I really appreciate all the help he provided to me and I will continue to buy cars Class Filhiol was amazing. Class exceeded My expectations. I really appreciate all the help he provided to me and I will continue to buy cars More

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Went to buy 1 auto, ending up buying 2. Good selection, good sales team, wonderful service dept, Bill is Great.all people at this dealership wants to help and make buying, service as easy a Good selection, good sales team, wonderful service dept, Bill is Great.all people at this dealership wants to help and make buying, service as easy as ppossible. More

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