Bill Fletcher | Page 61

Purchasing a new used car Our salesman Scot Mabry was very knowledgeable and could explain the workings of our 2015 Ford Edge. He was very easy to work with and helped make th Our salesman Scot Mabry was very knowledgeable and could explain the workings of our 2015 Ford Edge. He was very easy to work with and helped make the transaction enjoyable. I would highly recommend Scot Mabry for your car needs. The business manager, Bill Fletcher made the sale very smooth and easy. I would highly recommend Campbell Ford in Niles, Michigan. More

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Horrible Customer Service The customer service is appalling, to say the least. They sold me an extended warranty on my car back in 2014. I traded in my car a month ago and I wa The customer service is appalling, to say the least. They sold me an extended warranty on my car back in 2014. I traded in my car a month ago and I was told that I would be reimbursed for the extended warranty that I did not use and I only had to call Campbell Ford and provide my mileage on the car and they would issue a check to me- this was told to me by both the new dealership I was working with and Ford, when I called their 800 number. I have personally called Bill Fletcher at Campbell Ford 7 times and left 4 or 5 voicemails. I am being purposely avoided. My new dealership has called several times and talked to the owner and we are still dealing with this matter a month later with no resolution. I will never ever buy another vehicle from them again, and I would not recommend doing business with them unless you want to be given the runaround. They will gladly and easily sell you a car, but good luck if you need customer service after the initial service. More

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Good people great car I am very happy with my "new to me" car. Scott is easy to get along with and worked hard to get me the best price. I am happy with the whole experienc I am very happy with my "new to me" car. Scott is easy to get along with and worked hard to get me the best price. I am happy with the whole experience and will look to Campbells in the future. More

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I Got a New Car I Can Afford! Erik Blad worked diligently to make sure I got the best deal, the best car, & I was happy. ALL the staff treated me as a #1 priority. Erik Blad worked diligently to make sure I got the best deal, the best car, & I was happy. ALL the staff treated me as a #1 priority. More

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great experience with good people my car was recently totaled from and accident, i needed new quickly, i dealt with scott, i told him what i needed in my car, what i wanted to pay, and my car was recently totaled from and accident, i needed new quickly, i dealt with scott, i told him what i needed in my car, what i wanted to pay, and which cars i was interested in, scott gave his advice on the cars i was interested and the pros and cons for what i was seeking in one, he also made sure i knew which one had the best deals and incentives going on. he let me go for a test drive, and i was sold, he got me exactly what i wanted. and at the price point lower than what i had been paying for a better car than i had been in. scott was very easy to work, clearly had great relationship with his co workers from the interaction i observed, and was polite and efficient. He was great during a very stressful time, and i will definitely be recommending him to others More

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Knew what I was looking for My salesman Jasom did not try to sell me something I did not want or could not afford. This was the 3rd vehicle my family has got from ford and we lo My salesman Jasom did not try to sell me something I did not want or could not afford. This was the 3rd vehicle my family has got from ford and we love the no pressure attitude. More

by SRUSTYSKI Verified Customer Verified Customer

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Returning Customer Great service and very knowledgeable! A pleasure to work with Dan. Very patient and great at explaining everything throughly for a first timer! Much a Great service and very knowledgeable! A pleasure to work with Dan. Very patient and great at explaining everything throughly for a first timer! Much appreciated! More

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Fantastic and easy Erik made my day better!! I got in to a car accident and totalled my vehicle. We are a ford family and live in Niles. Went to Campbell thinking we wou Erik made my day better!! I got in to a car accident and totalled my vehicle. We are a ford family and live in Niles. Went to Campbell thinking we would get a used vehicle not too picky just something to get us around....instead Erik helped us get into a 2018 Ford Edge!! Brand new safe vehicle for our family. Very professional as well!! More

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Dan was great I had a really positive experience with Dan Marshall. I would definitely buy a car from him again. He made everything so easy. He tried his hardest to I had a really positive experience with Dan Marshall. I would definitely buy a car from him again. He made everything so easy. He tried his hardest to get me the best deal he could. More

by FORTNERC Verified Customer Verified Customer

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Painless car buying Last week we bought an '18 F-150. Not only do we love the truck, it was great experience. The dealership property is clean and modern with nic Last week we bought an '18 F-150. Not only do we love the truck, it was great experience. The dealership property is clean and modern with nice amenities and everyone we encountered was friendly and helpful. Our salesman, Scott Mabry, went out of his way to get us exactly the right truck. He, along with F & I man Bill Fletcher, got us a great deal with a ton of rebates! Purchasing a vehicle can admittedly be a stressful time. With Scott taking care of everything this was hands down the most efficient and pleasant vehicle purchase ever. He even had our beautiful truck waiting for us on the showroom floor the day we picked it up. Be sure and ask for Scott the next time you need a new (or used) vehicle! More

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