Bill Ladd | Page 19

My 1st online car purchase and my 1st Subaru purchase Is it your goal to be abused, ignored and left with the feeling of being rode hard and put up wet after purchasing a car??…..then don’t go here b Is it your goal to be abused, ignored and left with the feeling of being rode hard and put up wet after purchasing a car??…..then don’t go here because this group is knowledgeable, respectful, and courteous with a show room like no other dealer I’ve been to. Visual aids, interactive displays along with the mechanical models that help explain not only the cars attributes but every accessory that’s available for your new Subaru. I drove from Franklin,TN to sign papers after purchasing the car online and I was working with two other local dealers before I found these guys..... More

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Sales staff is amazing! But finance outside dealership I worked directly with Brandon Evans who was beyond amazing. I had been involved in a serious car accident that resulted in totally my vehicle. We con I worked directly with Brandon Evans who was beyond amazing. I had been involved in a serious car accident that resulted in totally my vehicle. We contacted Brandon Evans who sent us pictures of various vehicles that met our needs. Then rather than me having to come to the dealership, he brought the vehicle to us in Decatur to look at . He told us about the car and never tried at any time to hard sell us. We were so impressed with his professionalism and willingness to help us. We discussed a price and he worked with Brian Klie to get the vehicle at the price we wanted. Big Thank You to Brandon and Brian! After having such a great experience with them, we were unprepared for the experience we had with Bill Ladd in finance. We were very specific about the bank we wanted to work with but despite having a high credit score this bank offered us an 8.25% interest rate. We questioned this but he brushed it off and found a lower rate at 3.99% and I signed the paperwork which was Totally my mistake. After leaving dealership, we went to our original bank and there had been a problem and we really qualified for a 1.99%. The bank called Mr. Ladd and he said he would not run the original loan through to allow for financing with our bank. While at the bank the next day, Mr. Ladd sent paperwork that did not add up to the correct amount. When the loan officer called him to get additional information and to tell him that I had decided to go their extended warranty and their gap insurance, he went off on the phone to this young woman and told her that they had a signed contract and he would not void it and that I could refinance with them when the loan went thru. I spoke to him on the phone and it became very heated. I called the dealership and spoke to Josh Gregory who said he was aware of the situation, that he would change the loan to exactly what we wanted. He sent the information to the bank, I got the loan and saved almost $3000.00 by financing with my bank. I have never been treated so badly by someone in my life. Bill Ladd should be fired in my opinion. If you go to this dealership.....work with Brandon Evans (great), Brian Klie or Josh Gregory because they understand great service and are willing to go beyond expectations. But, avoid Bill Ladd at all costs. He is rude, offensive, and a liar. More

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Great Car Buying Experience We had a great experience buying our new Subaru Legacy at Landers McLarty Subaru. Adrian Koby was our salesperson. He was friendly, very knowledgeable We had a great experience buying our new Subaru Legacy at Landers McLarty Subaru. Adrian Koby was our salesperson. He was friendly, very knowledgeable about the car and really sold us on the quality of it without being high pressure at all. He did his best to get us the best deal he could on exactly the car we wanted. More

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Outstanding Dealership We are new to the Subaru family, and have been extremely happy with this dealership. We had an issue that was handled in an excellent and professional We are new to the Subaru family, and have been extremely happy with this dealership. We had an issue that was handled in an excellent and professional manner by all concerned. We are so pleased, and are also sending a Letter of Commendation to their dealership, as well as to the corporate office in New Jersey. Mr. Dean Hartley, Sales Associate, Mr. Deonte Sutton, Sales Manager, Mr. Michael Mayer, Service manager, and Mr. Bill Ladd, Financial Manager-all did an outstanding job in facilitating all aspects, throughout the sale, and closure, of our situation. A special note: An extra big thanks to Dean, Deonte, and Michael for their patience, and understanding in resolving our concerns to our great satisfaction. We thank any others of the staff/service department involved, too. To sum it up: If you want a great auto, at a great price, and deal with a superior dealership and personnel, then you need to visit Landers Mclarty Subaru, Huntsville, AL. gb More

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Great Experience This was my first time buying a car. I came to the dealership with qualities I knew I wanted in a car, and the sale agent helped me find the perfect This was my first time buying a car. I came to the dealership with qualities I knew I wanted in a car, and the sale agent helped me find the perfect car for my needs. I was able to get a very good deal because of the reputable customers that referred me to this particular dealership. I was pleasantly surprised with the positive experience I had buying my new car. More

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battle buddies look out for one another these guys were great...cant put into words how far they went to help me out....like i said battle buddies look out for each other these guys were great...cant put into words how far they went to help me out....like i said battle buddies look out for each other More

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Very Good Experience Adrian Koby was a very friendly and honest salesman, and provided excellent service in my purchase. The process was smooth and took very little time Adrian Koby was a very friendly and honest salesman, and provided excellent service in my purchase. The process was smooth and took very little time once the buying decision was made. All questions were answered, and Adrian made sure that my vehicle was ready when my wife and son came to pick it up. More

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Great attitude! Great Price! Great experience! Purchased my used car from Adrian Koby. He was very friendly and helpful throughout the entire process! Seemed like everyone here was a close group of Purchased my used car from Adrian Koby. He was very friendly and helpful throughout the entire process! Seemed like everyone here was a close group of friends and everything was run seamlessly here. I would recommend anyone to go back to this dealership just for the friendly experience and environment. More

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