Bill Larson | Page 36

Called the dealership spoke to Duncan about a truck they had in stock being we where 80 miles away he expplaned all to know over the phone, we felt like we made a friend and drove up and purchased it form t had in stock being we where 80 miles away he expplaned all to know over the phone, we felt like we made a friend and drove up and purchased it form this dealership because of there openess, knowledge on the truck, the williness to stay after hours to accomadate our travel time. I own and have purchased many cars mostly european which seems to be the bench mark in dealerships, service and making you feel that your purchase was the most important thing of the day. Duncan and Bill took it a step further they shined above and beyond my other dealings. Thanks to you for them and thanks to them for making our purchase a " fun" experience John Kime More

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the sales/credit staff was exteremly helpful with my purchase. overall everyone was friendly and treated me with respect. Mr. Larson spent a great deal of time explaining all of the features of my aut purchase. overall everyone was friendly and treated me with respect. Mr. Larson spent a great deal of time explaining all of the features of my automobile, this was so great, becaus my last purchase of an automobile (purchase from another dealer) no one went over the different features of the car. More

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Having leased four of five vehicles previously from this dealership we had a history with them. Not the same personnel but, the same dealership. We had stopped leasing from Branhaven due to an unsatisfact dealership we had a history with them. Not the same personnel but, the same dealership. We had stopped leasing from Branhaven due to an unsatisfactory meeting a few years ago when I was told that even though at the time, we had leased four vehicles (most recently Jeep Cherokee Limiteds), there was no customer loyalty program for my sincere interest in a Chrysler 300. To that end, we stopped shopping this dealership. As time went by, and the 2011 Jeep Cherokee's receiving numerous positive reviews, we once again went to Branhaven to listen to what they had to offer. Upon hearing their offer, I then told them about our past history with the dealership, countered with an offer of my own and left it in their hands to contact me. The end result was positive due to Duncan's foresight and desire to get back what once was a loyal customer. He and Bill worked with us which concluded in my wife now driving a new 2011 Limited with pride. This goes to show you that once a bridge is burned, through new personnel with a much more welcoming attitude, a relationship can and has been rebuilt. Your staff is to be commended in regards to capitalizing on a situation and bringing back a repeat customer. After all, word of mouth is your best advertising and rest assured, we'll spread the word about Bill and Duncan coming through for us. More

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