Bill Mouzakitis | Page 5

I <3 my new CRV! Their internet team responded well and I went into the dealership ready to buy. I met with Roberto Silvestri and he was great in understanding what I Their internet team responded well and I went into the dealership ready to buy. I met with Roberto Silvestri and he was great in understanding what I wanted and needed. He thoroughly explained the benefits of buying the CRV EX-L. Then Billy M. showed up and the deal was sealed. This was great! I also appreciate the free oil change offered. My salesperson is 5-stars because he was thorough in explaining the car and its operation. I left there understanding how to operate the car, its safety features and its smartphone gadgets. Only problem was that Honda did not make Android Auto much of a priority and my phone is not old but is not on the list of compatible phones for Android Auto. Honda should commit extra special attention to remedy this asap for old and new car purchasers. More

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Unjust Treatment by Honda of New Rochelle ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating that there was an airbag recall. On April 16, 2017, I noticed that I could not open my car doors when using both my key and the master key on the driver’s door. A few weeks later my battery died. I once more brought my car in for service to determine what was killing the battery. At that juncture, I was told that I had to replace the battery. Two weeks later the battery died again. This time, I had to have a jump start in order to operate my vehicle. Realizing that there had to be an underlying issue, I brought the car back to Honda of New Rochelle again last week. During the check-in process, Sandi advised me that the recall on the driver’s door was fixed. I was rather startled at that point in time because I never knew about the door lock recall, nor was I aware that it had been fixed on my vehicle by Honda of New Rochelle. I immediately informed Sandi that "[I] was there for the airbag recall and prior to March, I had experienced no issues with the locks on my car door. She advised me "they will take a look, and if it is covered under the recall warranty, they would fix it." ?To my extreme dismay and utter surprise, after having my car at this dealer all day, with no follow-up phone calls, I was finally told that they did not in fact fix door locks in March, and that they only "inspected it." I am totally frustrated at this point. Prior to me bringing my car to Honda of New Rochelle in March, I had no issues with my car door locks! All the aforementioned issues did not arise until after the recall was done in March. Honda of New Rochelle is now denying the fact that they were negligent in the handling of my vehicle or that they caused the issue at hand. ?In attempting to resolve this issue, I received the run-around for two days. I called numerous times to follow up and was placed on hold each time. At each juncture, I was told that "Sandi is away from her desk." I have spoken to numerous other individuals during the course of those two days, leaving messages after messages. I even went as far as calling Honda of America. Based on what Honda of New Rochelle told them, they have denied my claim, only offering $300 for future services, when in fact, I was quoted almost $1000 to fix my doors. ?Honda of New Rochelle has disappointed me in such a way that I will never return for future services, or purchases. In addition to this, I will never recommend them to anyone.. I would rate Honda of New Rochelle half of a star for bad service and extremely poor customer service. When customers have trusted your institution for years and entrust their safety on the road to you, it is such displeasure and heart rending disappointment to be treated with such indignity as an object that has no value to your company. Honda of New Rochelle has left a very bitter taste in my mouth as a consumer and it is my hope that customers will hold them accountable for their negligence and lack of disregard shown to them when they experience issues beyond their capability to resolve. Displeased customer More

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Sales and Service Honda of New Rochelle. Excellent Sales people. From salesmen Roberto Silvestri (Excellent in explaining the vehicle) To Sales Manager Bill Mo Honda of New Rochelle. Excellent Sales people. From salesmen Roberto Silvestri (Excellent in explaining the vehicle) To Sales Manager Bill Mouzakitis. Very very pleased with how we were handled. Called about a question and Bill Mouzakitis took care of it right away. I reccomend it highly if your looking for a car. Everything is explained with great patience. No pressure to buy, what you don't want. The Service Dept. Bill Carlucci ( Service Manager) took care of us with not a lot of wait time. We have purchased three cars from Honda of New Rochelle and have always been totally satisfied. Tinu Thomas (Finance Dept) was also extremely helphful. When you are looking to purchase a car visit New Rochelle Honda, you will be very pleased with them. More

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Efficient, helpful, and accommodating. The service I received was excellent. All my questions and concerns were answered and they were very accommodating to my needs. The experience was pl The service I received was excellent. All my questions and concerns were answered and they were very accommodating to my needs. The experience was pleasant and Mehdi was very helpful and knowledgeable and made sure that I was satisfied. More

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Perfect place to buy a car My salesperson, Ivan, was helpful and entirely responsive to my needs and questions. Buying a car was easy and I felt that with Ivan's assistance I wa My salesperson, Ivan, was helpful and entirely responsive to my needs and questions. Buying a car was easy and I felt that with Ivan's assistance I was able to make an informed and reliable decision. We negotiated a trade in plan, also. I feel that the price I paid was fair and that the process in deriving it was carefully explained. When 'we' decided on the car that would meet my needs, Ivan taught me about its functioning, which though simple enough, differed from the car I had been driving. I could confidently drive off and today have enjoyed having a car that feels like 'me'. I thank Ivan and Bill, the manager. I also would like to recognize Alex, another salesperson, who was a perfect gentleman and professional. More

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EXCELLENCE This is the second time this year I'm leasing a Honda with salesperson Alex Oceguera because he is the best! Alex is professional, honest and reliabl This is the second time this year I'm leasing a Honda with salesperson Alex Oceguera because he is the best! Alex is professional, honest and reliable. He made the process smooth and he advocated for me to get the best deals in the market. His managers Vinny Brusco and Bill Mouzakitis were fantastic in approving such great prices. I'll always go back to Honda of New Rochelle. More

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Great friendly experience Had a great experience with Mehdi, everything went smooth and everyone was extremely helpful and friendly. Now I'' enjoying my brand new Honda Accord Had a great experience with Mehdi, everything went smooth and everyone was extremely helpful and friendly. Now I'' enjoying my brand new Honda Accord Sport!! More

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