Bill Murdock | Page 45

I email or call Bill Murdock, tell him it is time for service. He schedules me at a convenient time and I am in and out. If additional service is needed it is discussed early in my visit, not after I h service. He schedules me at a convenient time and I am in and out. If additional service is needed it is discussed early in my visit, not after I have been sitting there for 2 hours. I don't want to forget the great little cafe they have there. Everyone is friendly and so very helpful. More

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I am a Saturn owner and when Saturn went out of business I was referred to Orange Buick GMC. I have been getting service from Orange Buick GMC over a year now and I must say the service is exceptional. I I was referred to Orange Buick GMC. I have been getting service from Orange Buick GMC over a year now and I must say the service is exceptional. I can't even compare it to Saturn because Orange Bucik is leaps ahead in terms of workmanship, service and customer service. Bill Murdock always greets me with a smile and keep me informed as to the state and progress of the service to my car before and after service. I would definitely recommend Orange Buick to my friends and neighbors. The complementary Breakfast and or lunch is always very tasty also. More

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We took our Rendezvous to get the intake manifold seals replaced. Bill kept us updated on the progress as it was an all-day job. Our first service work with Bill was not very good but we feel that he has replaced. Bill kept us updated on the progress as it was an all-day job. Our first service work with Bill was not very good but we feel that he has improved since that time--perhaps it was just a miscommunication on our part. More

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Bill Murdock a very good men to work with. Solved the repair problem with my Buick where Firestone did not, i.e., helped locate part for my 1989 Buick Regal. Thumbs up to Bill! PS I heard about you repair problem with my Buick where Firestone did not, i.e., helped locate part for my 1989 Buick Regal. Thumbs up to Bill! PS I heard about you from advertising. More

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I needed some warranty work done on my Pontiac G6, and was looking for a dealer more local than the previous one I had used. I found Orange Buick GMC online and called to set up an appointment with Tom. H was looking for a dealer more local than the previous one I had used. I found Orange Buick GMC online and called to set up an appointment with Tom. His outgoing personality immediately put me at ease, and by the end of the appointment, his experience and knowledge reinforced in my mind that my car was in good hands. He even said he would send me a coupon towards the cost of some other work that was (expectedly) identified during my visit, which arrived in the mail a few days later! When it came time to schedule the additional service, Tom was on vacation, so I spoke with Bill Murdoch. Bill's customer service was first rate and his communication was clear and consistent. He called on confirm appointment and rental car availability (I had to leave the car overnight). When I arrived to drop off my car, he reviewed my records with me so that he was clear on all the items Tom and I had discussed. He called the next morning to update me on the status of their work and to discuss two other items they could fix (burnt out headlamp, additional shift solenoid) and the cost of that service. When I arrived to pick up my car, Bill reviewed all the completed work before sending me on my way! Each time I've had my car in to Orange Buick GMC, I leave with a smile on my face, not only because my car is working better but because I appreciate the friendly service and personal treatment I receive while I'm there. More

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During my last visit it was necessary for me to have additional work done over and above an oil change for which I had come in for. After checking out my car, Bill Murdock explained each and every work additional work done over and above an oil change for which I had come in for. After checking out my car, Bill Murdock explained each and every work that was deemed necessary in order to keep my car in excellent running condition. For this I am very greatful. Everyone with whom I made contact with that day was very friendly and made me feel as through I was special. I have always found this to be when bringing my car in for service over the last 13 years at Orange Buick. More

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