Bill Parks

Napleton Ford of Oak Lawn took great care of me today for my service appointment! my service appointment! More

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Bill Parks is a very knowledgeable and professional Service Advisor. Vehicle was completed in time frame promised Service Advisor. Vehicle was completed in time frame promised More

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Bill was fantastic to work with, as always! Very helpful and promptly provided information to us. Very helpful and promptly provided information to us. More

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I have brought my Explorer to Napleton Ford for many years. They do a wonderful job of repairing my vehicle. 200,000 miles and goi g strong! Thank you Napleton Ford!!! years. They do a wonderful job of repairing my vehicle. 200,000 miles and goi g strong! Thank you Napleton Ford!!! More

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The dealership cares a lot about their customers, both when you buy your vehicle and when you bring it in for service when you buy your vehicle and when you bring it in for service More

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Bill Parks was great at helping me get my tune up arranged for my Ford Flex. Service staff was very helpful. arranged for my Ford Flex. Service staff was very helpful. More

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In for maintenance and recalls - excellent service - professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. More

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Over scheduled customers I waited 2 hours for oil change. This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . More

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Wish I could leave a 0. Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3 Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3)$100 deductible, not 0 as he told me. 4) Lied about getting free oil changes as long as I own the vehicle, there are none. 5) Protection plan that he sold me for $1500 does not cover scratches, he told me it did. 6)Promised me all weather floor mats. I've had the car 3 months and had to go there in person and talk to General Sales Manager Don Boros for them to be ordered (he never returned my voucemail). Finance: Andrew Munson 1) Didn't give me copies of financial paperwork. 2) Didn't give me a copy of my warranty. Service: Bill Parks 1) Very rude to customers 2) Does not call you about your vehicle, you have to call him. My car was there for 2 months waiting on a transmission. He told me: "What was I supposed to do? Call you everyday and tell you the transmission was not in?" They lie, cheat and steal from you! That should be there slogan! More

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Their customer service was excellent. They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you More

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