Bill Parks | Page 12

Bill is awesome to work with and is great at communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anythin communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anything has never been a quick process. I called on a Tuesday to schedule a brake pad replacement. My frustration that on Friday of my appointment the parts department didn’t have front brake pads. It’s always more than one day for my car to be serviced. I figured if I gave notice Tuesday to Friday you’d have pads. I would understand if it was rotors. The only plus is the Mache doesn’t need a lot of service. I’d never buy another Ford car though. I love my mache but dread whenever it needs to be serviced. Personally I feel there needs to be better planning. I mentioned my car was stuttering when I was braking. It definitely meant pads. Be prepared and order pads ahead of time. It’s not Bills or the person working on my car’s fault. It may not even be the part’s manager’s fault. However, it’s Fords fault. I’ve owned 6 Ford’s before this one and never had a part issue in Vermont. Is it a Chicago thing or is this the new Ford? The question will be do I go back to Subaru after this car or stick with Ford??? In a year I’ll have to figure that out. More

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I like Napleton Ford. They are friendly, the waiting room is always clean and they offer coffee. The staff is always friendly, knowledgeable and friendly They are friendly, the waiting room is always clean and they offer coffee. The staff is always friendly, knowledgeable and friendly More

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Quick and good job done. Service advisor very pleasant and informative. Will be back for next service! Service advisor very pleasant and informative. Will be back for next service! More

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Good customer service I would tell all my friend if u need anything done to your car Neapolitan will take care of your needs need anything done to your car Neapolitan will take care of your needs More

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Great service. Got me in for emergency repair on short notice. Work was done quickly. Got me in for emergency repair on short notice. Work was done quickly. More

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The reps working the Service Department were professional and knowledgeable. Bill P. addressed all my concerns and communicated as work progressed. and knowledgeable. Bill P. addressed all my concerns and communicated as work progressed. More

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On time, Efficient, friendly . .(best advertising money can buy) Greeted in an informative way by Bill Parks. .(best advertising money can buy) Greeted in an informative way by Bill Parks. More

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Agent kept me updated about my vehicle in a timely manner. Vehicle was ready when promised manner. Vehicle was ready when promised More

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I had to create a last minute appointment due to my battery needing to be replaced before the negative temperatures hit. I was not able to go so my mom took the vehicle in for me. She was super happy w battery needing to be replaced before the negative temperatures hit. I was not able to go so my mom took the vehicle in for me. She was super happy with the service and care the service team provided. Thank you Napleton Ford for your great service. More

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Kept me updated thru the whole process. Willing to work with me on pricing and get me car back on the road. Thks Willing to work with me on pricing and get me car back on the road. Thks More

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