Bill Ritter | Page 2

I’ve purchased a few new vehicles in my life & this has been a very good experience,, Keyvan worked hard to get me what I was looking for & even when I was ready to throw in the towel he went the xtra mile been a very good experience,, Keyvan worked hard to get me what I was looking for & even when I was ready to throw in the towel he went the xtra mile. Let’s hope my promaster does the same ! More

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Keyvan was excellent. After about a years worth of research I still had further questions, Keyvan had the answers for me as well as for the "setup" questions. Very knowledgeable, if\when we need a new research I still had further questions, Keyvan had the answers for me as well as for the "setup" questions. Very knowledgeable, if\when we need a new vehicle he will be the guy I call! Thanks again Keyvan More

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I visited the Fitzgerald Auto Mall in Lexington Park last Friday just thinking I was going in to get information on the Chrysler Pacifica and possibly take a test drive. I have been a multi-decade Honda owne Friday just thinking I was going in to get information on the Chrysler Pacifica and possibly take a test drive. I have been a multi-decade Honda owner, but have an aging Saint Bernard and needed a minivan that provided easy access and space for a 145 lb. dog to comfortably lie down. To my surprise, I wound up buying a 2020 Pacifica. I’ve been researching minivans for a while, and was pretty sure that the Pacifica was the best minivan for my needs. The expertise, patience, and thoroughness of my salesman, Mr. Keyvan Aarabi, who patiently checked me out on the many features of the car and took me on an extensive test drive, erased any lingering reasons I might have had to delay a decision. He made sure that he totally understood what my requirements were. He also explored various financing possibilities, including a fair trade in for my 10-year old SUV (yes, a Honda CR-V). At no point did I feel any pressure. The Fitzgerald dealership, under the management of owner Mr. Bill Ritter, was well run and felt like a very happy place to work. Very professional and competent. A good experience. More

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Mr Keyvan Arabi was excellent to work with during my buying experience. He kept in constantly aware throughout the buying process. Although I was disappointed the truck was not ready when I arrived Fr buying experience. He kept in constantly aware throughout the buying process. Although I was disappointed the truck was not ready when I arrived Friday 8/21, Keyvan was excellent to work with. I initially found the 2010 Dodge Ram on the website and was working with Thomas Barker from Hagerstown— he inquired about the truck on Tuesday 8/18 and said the truck was going through the MD inspection. I asked about having the truck available in Hagerstown. We communicated each day from Tuesday until Friday. My last communication on Friday 8/21 stated that someone might be interested in looking at it on Saturday 8/22 and if they didn’t buy it, the truck would be brought to Hagerstown on Monday 8/24. I made the decision to travel nearly 3 hours to Lexington Park to buy the truck Friday night 8/21. I was disappointed to learn the inspection still had not been completed when I was being told by Travis that they were doing it during the week. The inspection still was not finalized until Wednesday 8/26 and Keyvan delivered the truck Wednesday. I was disappointed to receive inaccurate information throughout the process and for it to take over a week from my initial inquiry for the inspection to be completed. When I arrived Friday night one of the service techs said that he had just washed the outside and was going to get the interior the next day (Saturday). Keyvan was delayed an hour delivering the truck by an hour because the truck still had not been detailed on the inside. To have the buying process dragged out to 8 days from my initial inquiry was very disappointing and then to have to spend an additional $300 to have a 2nd key was equally disappointing. Had I to do over again — I might just work with another local vendor. I will say the rest of the staff that I interacted with Friday night we all very nice. From the gentleman that was going to detail the car to the young lad that greeted me upon entering and assigning Keyvan to help and Mr. Ritter. More

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The salesman Was GREAT and should be an inspiration for all young people to keep striving for success. Even through these difficult times DeAudre has fantastic energy and willingness to fulfill his custome all young people to keep striving for success. Even through these difficult times DeAudre has fantastic energy and willingness to fulfill his customers needs. Instead of just sitting at home when he couldn’t work due to Covid he went out to get things done! A great example to all young people. In spite of that my overall experience was only pretty good At this Fitzgerald location due to management interference. I will use Fitzgerald again but may have to use another branch if DeAudre ever moves on. Thank you Anthony Scicchitano More

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Another fantastic experience dealing with Keyvan Aarabi at the Fitzgerald dealership in Lexington Park. Thanks for all your patience with us and getting us out of there in record time. at the Fitzgerald dealership in Lexington Park. Thanks for all your patience with us and getting us out of there in record time. More

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Best dealership and people working there in the county! My husband passed away last year. I was faced with keeping up two vehicles, two insurances, plus the whole house and outside too. We bought my jeep an My husband passed away last year. I was faced with keeping up two vehicles, two insurances, plus the whole house and outside too. We bought my jeep and my husband's truck at Fitzmall. So I stopped in there and talked to Bill Ritter. He gave me a really great deal on both vehicles, so I traded for the 2020 Jeep Gladiator pickup. I wanted a vehicle for leisure use, shopping etc. and I needed a truck too to haul stuff with, as we live off the beaten path down in the boonies. Got a great deal. And Keyvan Aarabi who was working with me, even brought the truck down to me to test drive it. Pretty awesome of him. The deal went down, and with my two vehicles it brought the price down to where I was able to pay cash and walked out the door owning this beautiful brand new Jeep truck. Very ethical and professional people at Fitzgerald Auto Mall, with very transparent pricing. More

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Keyvan was great, this was my first time buying a vehicle at this dealer. Everything went smooth and I was outthe door quickly. Keyvan, DeAundre, the other finance guy, and Dwayne you all are amazing. Fitz y at this dealer. Everything went smooth and I was outthe door quickly. Keyvan, DeAundre, the other finance guy, and Dwayne you all are amazing. Fitz you got a great team. Vernon & Sieva More

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Best car buying experience Ever! I worked with Bobby Rajkowski initially on the phone. He answered all of my questions about the Jeep I wanted to look at. It's a long drive, so I pepp I worked with Bobby Rajkowski initially on the phone. He answered all of my questions about the Jeep I wanted to look at. It's a long drive, so I peppered him with questions. He was very patient with me, kind, and was very knowledgeable. When I arrived in person, he was just wonderful. Just the kind of guy you want to deal with when purchasing a vehicle. Then I met Bill Ritter, the sales manager. Imagine my surprise when I got the deal that I wanted. I was thrilled. He was just wonderful and I got exactly what I wanted from the transaction. Everything went smoothly and I was in and out of there very quickly considering it was a car purchase. I went on to Finance to complete the deal. Dewayne Dickens moved things along quickly and he was very kind and did not try to upsell me on a lot of options I didn't need since he knew where I stood on the matter when I first walked in. Overall it was a wonderful deal, quick and painless. Thank you all. Sharon M. More

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Awesome experience from start to finish! Steve in the finance department was amazing!! He made the whole process easy to understand and was able to answer all of our questions. He's down to earth and b finance department was amazing!! He made the whole process easy to understand and was able to answer all of our questions. He's down to earth and beyond easy to talk to. We never once felt pressured. More

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