Bill Stoufer | Page 23

I've been using Parks since 2020 and Bill has always looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't ha looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't happy about this was reported to the girl on customer service and was dealt with by the manager at the time the reason for four stars. More

by Ivan Yates Verified Customer Verified Customer

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Bill is always great and super knowledgable . Keeps me informed and deals honestly with folks Keeps me informed and deals honestly with folks More

by STACYSCOTT2012 Verified Customer Verified Customer

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Well, let’s see. My 2022 F250 Platinum was at the dealership in August this year. It was still under B2B warranty. I was directed to this dealership by Santa Fe Ford My 2022 F250 Platinum was at the dealership in August this year. It was still under B2B warranty. I was directed to this dealership by Santa Fe Ford because the headliner and passenger side roof molding strip needed to be replaced. As explained by SF Ford, these had to be completed by a dealership with a body shop and they explained Parks was the closest. Parks had my truck for nearly two weeks. It was returned all fixed, or so it appeared. 80 miles before by 36k B2B warranty was up, the passenger side molding appeared to break again. So, here we go again, back to Parks Ford. This time, they had the truck 4 days and said it was done. When I arrived, I found the passenger side roof molding had been glued down. Bill explains to me that the window company that came out didn’t want to break the back glass so that’s why they glued it down rather than replacing it. As they had done the first time. I was lied to on both occasions and would have left there with a roof molding piece that would have popped off again in a month or two had I not inspected it and demanded it be properly repaired. So, they had my trucks for two weeks again, all while proving me with a sad little escape that was both filthy and smoked in to drive. All told, I was out over $1100 in car payments for my truck being at Parks for a month across two visits for what should have been fixed correctly this time. What they did is tantamount to fraud. I will not only never take my vehicle to this dealership again, but I will also advise friends to avoid them like the plague. I can’t stand to be deceived and lied to and that is precisely what happened here. No one can convince me otherwise. I shouldn’t have to deal with that kind of crap with a $100k vehicle. Shame on Parks Fraud. Shame. More

by Rays160 Verified Customer Verified Customer

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Good honest people. who take the time to explain everything clearly to where you can understand, very professional. who take the time to explain everything clearly to where you can understand, very professional. More

by Robert A Verified Customer Verified Customer

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Bill was very nice helpful and I like the people there if anyone wants a car I would recommend Ford. The employees that work there are awesome. anyone wants a car I would recommend Ford. The employees that work there are awesome. More

by ROBERTWINLAND Verified Customer Verified Customer

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Bill Stoufer is superman! Always competent. He's been taking care of my car for over 30 years! Always competent. He's been taking care of my car for over 30 years! More

by SHELLEYFM Verified Customer Verified Customer

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Always very accommodating. I know our family is in good hands and able to trust him and the mechanics. I know our family is in good hands and able to trust him and the mechanics. More

by Adel Talley Verified Customer Verified Customer

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They are efficient and do good work. They keep me updated on future needs to keep my two vehicles operating efficiently. They keep me updated on future needs to keep my two vehicles operating efficiently. More

by tagator Verified Customer Verified Customer

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Made an appointment for tire and oil change. Car was washed and ready in 45 minutes. I was amazed! Car was washed and ready in 45 minutes. I was amazed! More

by REZZELL Verified Customer Verified Customer

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This statement is about Ford dealerships in general. I just paid over $2,000 to replace the fuel pump. It is unacceptable for a fuel pump replacement to cost over $2,000. Last year, my wipers would I just paid over $2,000 to replace the fuel pump. It is unacceptable for a fuel pump replacement to cost over $2,000. Last year, my wipers would not shut off and Ford advised me it would be $260 to diagnose the problem and then the cost for parts. I spent $27 on Amazon and purchased a replacement wiper assembly and removed the 3-bolts and replaced it in 20-minutes. I was advised by Ford it would probably be around $400. More

by wooddrzj Verified Customer Verified Customer

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