Donna Houlahan

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us; we truly appreciate your continued trust and partnership. It’s great to hear that Bill has consistently provided responsive and reliable support for your fleet vehicle needs, both with routine maintenance and unexpected issues. That level of consistency is exactly what we strive for, and we’ll be sure to recognize him for his efforts. We’re also glad to hear Donna has been helpful in resolving concerns when they’ve come up. Strong leadership and support are key to delivering a seamless experience, and we appreciate you highlighting her as well. Thank you again for your continued support, we look forward to continuing to take care of your fleet. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us. We’re glad to hear you received clear communication and that our team kept you informed every step of the way. Providing knowledgeable guidance and consistent updates throughout the repair process is exactly what we strive for, and it’s great to know that was reflected in your visit. We appreciate your feedback and look forward to assisting you again in the future. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience; we appreciate the detailed feedback. I understand your concern with the ongoing issue, especially after taking the time to demonstrate the condition alongside a technician and not having a resolution. Situations where a concern is clearly present but cannot be duplicated or approved for repair can be frustrating, and I also understand the concern with not receiving a follow-up call as expected. Your feedback is important, and we would like the opportunity to review your case further, including the diagnostic process and communication throughout your visit. Please feel free to reach out to me directly on my cell so we can discuss this in more detail and determine the next steps. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and your recommendation. It’s great to hear that our Service, Parts, and Sales teams have consistently taken care of your needs and provided an excellent experience. I’m also glad to hear Donna made a positive impact; strong leadership plays a key role in delivering that level of service, and we’ll be sure to recognize her and the team. Thank you again for your continued trust and support; we look forward to assisting you again in the future. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that you found our team at Parks Hyundai to be friendly, experienced, knowledgeable, and trustworthy. It’s wonderful to know that Donna and Gerald provided excellent support and management during your visit. We truly value their dedication to ensuring a smooth and positive experience for our customers. We appreciate your kind words and the opportunity to assist with your vehicle. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. We’re thrilled to hear that Donna and Dallas provided superb service and made your trip from Gilchrist County worthwhile. We truly appreciate your kind words and look forward to assisting you again. Austin Hundt Cell: 352-262-4923

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. We’re glad to hear that Donna Houlahan was able to promptly address the wheel alignment issue and resolve the situation. We appreciate you taking the time to recognize her efforts and look forward to servicing your vehicle in the future. Austin Hundt Cell: 352-262-4923

Parks Ford Lincoln of Gainesville responded

Hi Kenneth, There seems to have been some miscommunication. Our goal is to provide you with the accurate expectations. Feel free to contact me to go over your visit. I can be reached at 352.372.4251 ext 64702 or via email at gacevedo@parksofgainesville.com. All the best and Happy Holidays! Gerald Acevedo Service Manager