Bill Stoufer | Page 25

What I really like about Bill, he will explain, in words I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. More

by jocyndawright Verified Customer Verified Customer

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Bill has been my service tech for almost 2 decades and he is absolutely the best is absolutely the best More

by roudels Verified Customer Verified Customer

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My mustang had a recall on it for the wiring harness on the back up camera. Scheduled an appointment 3 weeks prior for 8:30am. The morning of I drop my car off and I’m asked if I had a ride home and I resp the back up camera. Scheduled an appointment 3 weeks prior for 8:30am. The morning of I drop my car off and I’m asked if I had a ride home and I responded with no I don’t, how long is it going to take. Service advisor had no time frame to give or plan what so ever for my vehicle. Even informed the car could have to stay over night. I was not aware of that at all prior to my appointment. No time to plan for it. I don’t receive a call until 1:30pm that afternoon to inform me there was no issue with my camera and it was good to go. I was not fond of that answer because I specifically told the service team 3 weeks prior to my appointment my back up camera was glitching or leaving a black screen saying to contact dealership. Service advisor said well that was not said to us in the morning. I informed the individual I made you guys aware of it 3 weeks ago, should have took note of the issue. The service team barely had any clue about what the recall was about. Advisor said well that’s an aback up camera issue not a wiring issue. I told him recall clearly states back up camera and wiring harness. Service advisor informs me he will talk to his tech again and give me a call back. About 2 hours later I call for an update and front desk can not get a hold of the service department. After 3 hours of waiting I finally get a call back from service and I’m informed that the back up camera issue did occur and that it was the wiring harness. He said they had a wiring harness in stock but that they had to keep the car overnight to complete the job. Told me it would get started night of and be finished next morning. Advisor then had no plan or estimate of my car being done for the next morning. Now I was without a car for a whole day plus who knows how long for the next day. Service team was terrible and did not seem to want to work on my vehicle. It seems absurd to take all day and a next day just to check and replace a wiring harness. Will not be back. Very unhappy with the unpreparedness and last minute info. My appointment was specifically booked 3 weeks prior because they were busy. They should’ve been ready for my vehicle after 3 weeks of a scheduled appointment. More

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Quality customer service I have been taking my F150 to Parks since 2015 and have been satisfied with my service work done by this dealer. Bill has been my service advisor and I have been taking my F150 to Parks since 2015 and have been satisfied with my service work done by this dealer. Bill has been my service advisor and he makes the difference always follows up on issues and keeps me informed. Due to my drive distance he gets me in and out with minimal waiting time. Good at what he does and always keeping customer satisfaction in mind. More

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Service Department We are a small business and have taken our fleet trucks to Parks service center for routine maintenance and repairs regularly for many years. Because We are a small business and have taken our fleet trucks to Parks service center for routine maintenance and repairs regularly for many years. Because we cannot afford to have a truck out of service for lengthy time periods, we take good care of our vehicles. Recently, the service has been sub-par, to say the least. Service Rep. Gus acted annoyed when we would call or drop off a vehicle, and once, let one of our trucks sit for almost a week because he hadn’t bothered to call us to authorize the repairs. When were handed over to Service Rep. Bill, he agreed to wash the outside of our vehicles every time we bring them in for service. That only happened once. Our most recent issue with Parks service center was the last straw. Parks repeatedly misdiagnosed an issue surrounding a code relating to one if our truck's turbo chargers. We brought the truck back to them every couple of weeks for about 6 months. Every time, they said they fixed it, but it would continue to generate a code, and even caused our fuel mileage to plummet. Parks finally decided the turbo needed to be replaced. On Tuesday, they informed us the turbo was on backorder, but it should be in by Friday. The part was shipped to the wrong address and did not arrive on Friday. We had to call multiple times, sit on hold for literally hours, leave voicemails with no return calls, and make physical visits to get updates or information on when we could expect to have our truck back. I called multiple times trying to contact Bill, and he was always with another customer or on a conference call. I asked to speak with the service manager, Tracy, multiple times and never got to speak with him because he was too busy. When I went into Parks and asked to see Tracy, they paged him and radioed him, but he never came out the entire 30 minutes I stood there. I went in on the following Friday to try to get an update, and was told by Eric, because Bill would not acknowledge my presence, that the part was scheduled to be delivered that afternoon. Eric was upset that Bill had not shipped the part overnight and assured me that it would be done over the weekend so we could pick up the truck on Monday. I asked him if he could please keep me updated on the status so that I could schedule the next weeks’ workload accordingly. I never heard back from him. I called Eric Saturday morning, but he did not answer. I called the service center and was told that there was no certified mechanic on duty so they didn’t know why I was told the work would be done. At this point we had lost all hope of having our truck back in rotation on Monday. I called Parks at 7AM on Monday and couldn’t get through to any of the service managers. Four hours later, I called again, and finally got to speak with Bill, who told us that it would be done Tuesday morning. Come Tuesday morning, they told us that a clamp was giving them problems during the install and the truck would be ready later that day. Bill called that afternoon, and we ended up picking the truck up on Wednesday morning. We voiced our concerns to Bill, but he only wanted to complete the transaction and get us out of there. The truck was filthy, had been sitting there over two weeks and they didn't even run it through the carwash. He knocked $400 off the repair which was only a reimbursement of the last unnecessary repair. Other than that, he did not offer any discount on the labor or ask us what they could do to keep our business. To sum things up, we still never heard a word from the service manager, although he walked in and out of the service desk area multiple times while we were there, and clearly understood we were dissatisfied. Parks lack of communication and poor service is what ultimately ended our long-time relationship with them. We expected calls from Parks and vows to remedy the situation, but we’ve heard nothing. We are gladly taking our vehicles elsewhere for service. More

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2018 Focus Matt provides excellent customer service. I plan to return to see him for my next purchase. I highly recommend him. Parks service is excellent as well Matt provides excellent customer service. I plan to return to see him for my next purchase. I highly recommend him. Parks service is excellent as well. More

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Excellent service Always treats my wife and I like family . Rudy Porter helped sold our last two cars and he has always been professional attentive and patient , a long Always treats my wife and I like family . Rudy Porter helped sold our last two cars and he has always been professional attentive and patient , a long with Matt Chesonis he always makes sure we are getting the best ! More

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Awesome Experience We highly recommend Mario Lutchman!!!! He listened and found us the Perfect truck and package....right off the trailer! He was extremely professiona We highly recommend Mario Lutchman!!!! He listened and found us the Perfect truck and package....right off the trailer! He was extremely professional and knowledgeable as well. More

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Out Standing service I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find brake issue and a few other issues that I had with a 2009 F-150. Always let me know what was going on with the truck and what was required. More

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Parks Service is the Best Ever I am 66--have dealt with many dealers--all brands. Parks is the best--- Sales and Service !!! Dustin and Ronnie are Super! And Bill Stouffer in ser I am 66--have dealt with many dealers--all brands. Parks is the best--- Sales and Service !!! Dustin and Ronnie are Super! And Bill Stouffer in service is also! It is obvious that the Parks Team is dedicated to great customer service! They keep me coming back to Parks and Lincoln. More

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