Bill Stoufer | Page 4

If was awesome. Bill kept me informed on the status of my repairs several times. Thanks Bill . And Parks Ford ?? Bill kept me informed on the status of my repairs several times. Thanks Bill . And Parks Ford ?? More

by Whoisbettyboop1958 Verified Customer Verified Customer

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Trustworthy , excellent service has been my experience at Parks Ford. Bill Stoufer has been an outstanding advisor, I trust and appreciate him. Parks Ford. Bill Stoufer has been an outstanding advisor, I trust and appreciate him. More

by SCHBOB Verified Customer Verified Customer

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I was very pleased with all aspects of my recent service. The process was very smooth and communication timely. The process was very smooth and communication timely. More

by tryocum Verified Customer Verified Customer

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I've been using Parks Ford of Gainesville since 2020 for my 2019 Ford Escape for Servicing and Repairs and Bill Stouffer has looked after me very well since then. my 2019 Ford Escape for Servicing and Repairs and Bill Stouffer has looked after me very well since then. More

by Ivan Yates Verified Customer Verified Customer

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Disappointing and Contradictory Service Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights were going off related to the AWD system. My Husband spoke directly with Bill, who told him the technician determined the issue was potentially damaged wiring from undercoating—which makes absolutely no sense, as the undercoating was done four years ago. Based on that explanation, I was quoted $1,600 for the repair. When I returned to pick up my vehicle, Cody told me the bill was over $2,000. I immediately pushed back, as I had only authorized a $1,600 repair. After questioning it, the invoice was mysteriously reduced by $200. I still ended up paying $1,800 out of pocket just to get my vehicle back. Afterward, I opened a grievance with Ford Corporate. A case was created, and after weeks of back-and-forth, it was denied—based on the dealership now claiming the wiring was chewed by rodents, which is a completely different diagnosis than what I was originally told and what my paperwork shows. Two totally conflicting explanations, shifting costs, and no accountability. The entire situation feels extremely fishy. I am a very loyal, long-time Ford customer, and I am beyond disappointed. I paid $1,800 and was left with nothing but confusion, frustration, and contradictory stories about what was supposedly wrong with my vehicle. This experience has seriously damaged my trust in this dealership. More

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At Parks Ford, we are always treated very well, and Bill Stoufer has been our go to guy for many years. Stoufer has been our go to guy for many years. More

by Morris Lancaster Verified Customer Verified Customer

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On time professional service just like always, always, always, always, always... just got to fifteen. always, always, always... just got to fifteen. More

by JDRENDER Verified Customer Verified Customer

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They let me know that recalls were available and got me in and out within two days. Everything went very smoothly. Bill kept me updated on progress with recalls and let me know as soon as it was completed. in and out within two days. Everything went very smoothly. Bill kept me updated on progress with recalls and let me know as soon as it was completed. More

by aclc80 Verified Customer Verified Customer

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Service always exceptional! Service Advisor Bill Stoufer is always very helpful & considerate of my needs! Service Advisor Bill Stoufer is always very helpful & considerate of my needs! More

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Bill has consistently provided excellent service for all of our fleet vehicle needs. Whether it is an issue that arises or routine maintenance, he has always been responsive and reliable in supporting our d of our fleet vehicle needs. Whether it is an issue that arises or routine maintenance, he has always been responsive and reliable in supporting our department. Donna has also been very helpful in the past with resolving any issues we have encountered. Thank you to the staff at Parks Ford of Gainesville for your continued support. More

by GPRATT1 Verified Customer Verified Customer

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