Donovan Plank

3 times getting recall service done. Discovered that they installed seat ON TOP of my phone cord. Also delivered vehicle to me with disabled safety equipment. Talked me into letting t Discovered that they installed seat ON TOP of my phone cord. Also delivered vehicle to me with disabled safety equipment. Talked me into letting them have vehicle to fix it but the loaner they offered had very limited miles. I live in the country. I work full time. I need my vehicle not some loaner with barely enough miles to just go to work. Don't go to Parks. I have given them 4 chances to make it right. Ford Corporate and. NHTSA is necessary to fix their blunder. More

by tam1975 Verified Customer Verified Customer

Report | Print

Fast and easy service and most of all no charge. THANK YOU P F L. THANK YOU P F L. More

by PVD29 Verified Customer Verified Customer

Report | Print

Had to get a last minute oil change and was able to walk right in and get my car back within 3 hours. right in and get my car back within 3 hours. More

Report | Print

They did a great job with my car. Came in for an oil change and to check an issue that might be a bad battery even though it checked out fine with another shop. They did an extensive Came in for an oil change and to check an issue that might be a bad battery even though it checked out fine with another shop. They did an extensive test and found the battery needed to be replaced and it was covered under the warranty. More

by MKMcManus Verified Customer Verified Customer

Report | Print

They all were courteous and helpful , they did an extremely tidy job with my car extremely tidy job with my car More

by Lemk47 Verified Customer Verified Customer

Report | Print

This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a horrible job communicating with me when my car will be repaired. They also gave me hassle about my warranty replacement, saying that they’re not gonna value my warranty the next time this happens to my vehicle, they usually have a guy that you can text at any time to communicate about your vehicle. That guy just did not respond to me hardly ever. And then one of the servant department managers a lady. She told me that she was going to get onto one of her staff members for scheduling me a 4 o’clock appointment for my vehicle to be looked at and she proceeded to cancel that appointment without scheduling me another appointment I had to call back three days later only to find out my car wasn’t scheduled to be looked at after that ““ supervisor cancel that. I do want to leave one good thing, though Gerald he’s a manager in the service department. That guy is great. He did go out of his way to accommodate me and I will say that. More

by wellsalphonso Verified Customer Verified Customer

Report | Print

Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

Report | Print

Had some warranty work done, first time I’ve been in the dealership Devon did a very good job getting me in and out on time. dealership Devon did a very good job getting me in and out on time. More

by Donniehix Verified Customer Verified Customer

Report | Print

Setting up the appointment was pretty easy, and the service didn’t take too long. service didn’t take too long. More

by BILLDORMAN Verified Customer Verified Customer

Report | Print

Very fast service and great service department clerk that assisted me. The area to wait is very well kept clean and plenty of space to do work or watch TV assisted me. The area to wait is very well kept clean and plenty of space to do work or watch TV More

by Bluelightning Verified Customer Verified Customer

Report | Print