Bill Townley | Page 5

I have bought many trucks from Smithville Ford and appreciate the good service from everyone there. appreciate the good service from everyone there. More

by bradandmaryhunt Verified Customer Verified Customer

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Had vehicle in for oil change. the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said th the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said that the tires should be replace soon. I had him quote a set of tires. I asked for a written quote. Later that afternoon I left a phone message that I would like to know it there were any discounts for the tires available. He didn't return the call. The next afternoon I went to see him, I had received a review request from CARFAX with the wrong mileage on the vehicle by then. The conversation didn't go well. He halfheartedly apologized for not listening to my message, told me that a special on tires would start in September. He then basically told me the CARFAX issue wasn't his problem. I told him to cancel the appointment for the tires. Later I received a "how did we do" email from the dealership. I responded with the same info as I have described here. They responded that they had sent my email to the service manager. It has been two day since then and I haven't hear from the service manager. Thus the reason for my poor rating. It's a shame, the previously owner was easy to deal with. More

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Got truck back fast and the whole team was awesome. would definitely recommend them to everyone would definitely recommend them to everyone More

by donnieg0303 Verified Customer Verified Customer

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very good visit, in and out fast. My family and I will be returning no question! My family and I will be returning no question! More

by Happy Customer Verified Customer Verified Customer

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Amazing Experience! ! Everyone was helpful!! I will be taking my car back ! Cant say enough good things about this dealership! ! Everyone was helpful!! I will be taking my car back ! Cant say enough good things about this dealership! More

by jkoedatich Verified Customer Verified Customer

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Friendly, fast, did good job, like the special price, this was a standard maintenance so liked the advance time slot so no waiting around it was in & out at designated time. this was a standard maintenance so liked the advance time slot so no waiting around it was in & out at designated time. More

by rhonda.reeves99 Verified Customer Verified Customer

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Took 2 hours for the WORKS- and oil change and tires rotates. It took them 25 minutes after my scheduled appointment to get my car on the rack. rotates. It took them 25 minutes after my scheduled appointment to get my car on the rack. More

by jphuke1187 Verified Customer Verified Customer

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Great personal service! We never take our Mach e anywhere else for service and support. We never take our Mach e anywhere else for service and support. More

by MikeE Verified Customer Verified Customer

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