Billy Baker

Between the salesperson and service department interactions if I had to recommend Serra Nissan to a friend, I would not. interactions if I had to recommend Serra Nissan to a friend, I would not. More

by barbarafustonDNC Verified Customer Verified Customer

Report | Print

My experience with Mr. Loyd, Mr. Baker and Mr. Todd was exceptional. Even the lady in the service department was just as professional as everyone else, (I hate that I can Loyd, Mr. Baker and Mr. Todd was exceptional. Even the lady in the service department was just as professional as everyone else, (I hate that I can't remember her name). When looking for a car would I recommend the service of Serra Nissan? Yes, I would. If they can help you, they will. Even the possibility of helping find a car at a different Serra car lot. If you're looking for a car check them out. More

by falenapurifoy Verified Customer Verified Customer

Report | Print

vehicle listed on website for price for vehicle having negative record (clean title, no accidents, etc). This was based off of Experian autocheck. When pulling up the experian autocheck form, there was ve negative record (clean title, no accidents, etc). This was based off of Experian autocheck. When pulling up the experian autocheck form, there was very minimal records even documented. Important to note, this vehicle is 6 years old. I asked for the carfax instead, the carfax showed way more documentation from service records, odometer readings, etc. Well...the carfax also showed the vehicle had been in two accidents with one reporting SEVERE UNDERCARRIAGE damage. The dealership denied knowing this info ahead of time and refused to come down on their original price because "we don't use carfax here" (per salesman). They reported their service department had already inspected the vehicle and found nothing wrong. Keep in mind this was an inspection done prior to knowing the vehicle had been in two accidents. They messed up and didnt want to eat the cost, instead wanted to put their mistake on the customer to eat. The vehicle was also missing a seat...they claimed it was not supposed to have another seat, ironic because even their website listing included the seat (because that make and model always has that extra seat). They shrugged it off like it wasn't a big deal. *important* I asked them if they would tell any future customers inquiring about the vehicle that the carfax shows it has been in two accidents...they said "only if the customer ask for it" Two lessons learned: 1.don't shop at this dealership, 2. always ask for the carfax even if they use a different autocheck company! More

Report | Print

Billy wanted me to pay him for my 0 down Billy put me in a vehicle that drinks gas a vehicle that drinks gas More

by startn.alone Verified Customer Verified Customer

Report | Print

Billy Baker is a great salesman and he went above and beyond for me. Also Dragon is awesome and he went above and beyond for me beyond for me. Also Dragon is awesome and he went above and beyond for me More

Report | Print

Mr. Billy Baker is one of the best salesman at this dealership. He is very honest and informative. Helps assist you make the best decision for your new or used car needs. dealership. He is very honest and informative. Helps assist you make the best decision for your new or used car needs. More

Report | Print

The sales person I had was Billy Baker and he was amazing great and wonderful. I couldn't have asked for a better sales representative. Thank you so so much Billy Baker for getting us in a vehicle. great and wonderful. I couldn't have asked for a better sales representative. Thank you so so much Billy Baker for getting us in a vehicle. More

Report | Print

Friendly staff, smooth and fast transaction. We got our vehicle the same day. Good service! We got our vehicle the same day. Good service! More

by fcpalisoc Verified Customer Verified Customer

Report | Print

Accommodating. Dang!!! 14 more words...don't know if I have 14 more words to type . ?? Dang!!! 14 more words...don't know if I have 14 more words to type . ?? More

by cynthiabrock24 Verified Customer Verified Customer

Report | Print

Go somewhere else. Switched vehicles with a damaged. Then poorly repaired it. ruined new vehicle. Switched vehicles with a damaged. Then poorly repaired it. ruined new vehicle. More

Report | Print