If I could leave a review with no stars, I would.
I received a purchase agreement for an agreed price. I verified, specifically, that the price included the document fees. Confirmed by Tanner and
I received a purchase agreement for an agreed price. I verified, specifically, that the price included the document fees. Confirmed by Tanner and manager (voicemail, text and electronic correspondence).
Then I receive a call from Garrett Marchette, used sales manager, stating they aren’t going to sell for the documented price. I was surprised by his curt and demeaning tone, and he was in no way apologetic for the retraction of agreement. He stated he was going “write people up” and that “they report to him and they messed up.” He then sends me a purchase agreement that did not have the dealership logo or address. I was hoping to meet face to face to determine if the phone call etiquette continued in person, but conveniently, he had to leave due to an emergency.
Billy Gruver, Sales, was great, as he tried to navigate an already tough interaction. I was disappointed that he also retreated when he realized the dealership was not going to honor their end of the agreement. I did ask if he got written up as Garrett threatened, he said he did not.
Chad Harris, Manager, was brought into the conversation and did apologize, but did not attempt to rectify all of the missteps by his team. Rather than take accountability, he blamed a separate department’s communication and the recent dealership acquisition (over 6 months earlier). Then he mansplained profit margins to me. He did recognize the poorly handled transaction and was cordial.
I waited for 1.5hrs to speak with finance person.
Received a text from Tanner during this time and explained what was going on and how it was being handled. I asked who authorized the original purchase agreement, “Sandy,” and I asked that he call Chad to resolve the communication and hierarchy issue. He stopped responding to texts after that.
Went through with the sale on their terms.
I decided to follow through with leaving a review when I got a call 42 days after purchase from Warren Berry. He stated that he needed my loan officer’s name and contact information because they hadn’t received the authorized check yet. I provided the contact information and called my financial institution. Warren informed them that they didn’t know where the payment was, my bank was able to identify the date the check cleared, 9/7/2023, and Norman Hyundai’s bank name.
Don’t put yourself through this. There are other cars.
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by YWest
Other Employees Tagged:
Chad Harris, Garrett Marchette
Oct 30, 2023 -
Norman Hyundai responded
YWest,
We're sorry to hear about your experience. We aim for transparency and efficiency in our services, so it's disappointing to learn that we fell short during your visit. Your feedback is valuable as it helps us improve.
Your Norman Hyundai team appreciates your review! We are grateful you picked your locally owned and operated Hyundai Dealer in Oklahoma! Please get in touch with our team to resolve this situation.
"Servicing You and Nothing Else!"
Your team at Norman Hyundai
So friendly.
I was in and out in no time. Billy is your go to guy!!
I was in and out in no time. Billy is your go to guy!!
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by ashley.shaw15
Other Employees Tagged:
Chad Harris
Oct 30, 2023 -
Norman Hyundai responded
We're thrilled to hear about your positive experience with Norman Hyundai and the exceptional service provided by Billy! At Norman Hyundai, customer satisfaction is our top priority, and we're delighted that Billy's approach resonated with you.
With a stress-free, no-pressure experience, Billy's dedication and energy shine through in helping you find the car you want. Your delight in receiving your new car in just one week, surpassing your expectations of a month's wait, is truly satisfying.
We're delighted to have been a part of your car-buying journey and met your needs. Thank you for choosing Norman Hyundai, and we hope you enjoy every mile in your new car. If you ever need further assistance or have questions, please don't hesitate to contact us. We appreciate your business and look forward to serving you in the future. Drive safely and enjoy your new vehicle!
Servicing You and Nothing Else!
Your team at Norman Hyundai
Best experience I have ever had.
I’ve bought several vehicle, this was the best.
I’ve bought several vehicle, this was the best.
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by BillyGruver13
Sep 05, 2023 -
Norman Hyundai responded
We're delighted that you are now enjoying your new Hyundai! Norman Hyundai, situated on the mile of cars in Norman, Oklahoma, recognizes the significance of earning your endorsement, and we are genuinely grateful for your recommendation. Our commitment to the community is unwavering, and we're excited to announce that a state-of-the-art facility will be available next year at 591 N. Interstate Dr., Norman, OK. This new establishment will offer a comprehensive experience, combining new Hyundai and pre-owned car sales, parts, and automotive repair services under one roof. Your patronage is immensely valued, and we eagerly await the opportunity to serve you again. Please don't hesitate to contact us for any of your automotive needs. Dedicated to helping you exclusively,
Servicing You and Nothing Else!
The Norman Hyundai Team
Billy was an amazing salesman and such a joy to work
with! He listened to all of my concerns and helped me find the best vehicle that got my family and my budget! I would highly recommend him to anyone
with! He listened to all of my concerns and helped me find the best vehicle that got my family and my budget! I would highly recommend him to anyone and everyone!
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by Yuuki2zero
Other Employees Tagged:
Rachel Ozment,
Rick Dunn
, Cynthia Burris, Sean Dickinson, Jordan Elkins, Sonja Kuczajda, Chuck McSweeney, Steven Sumpter, Joey Threet
Sep 05, 2023 -
Norman Hyundai responded
We share your excitement and are thrilled to witness you behind the wheel of your brand-new Hyundai! The entire team at Norman Hyundai extends its heartfelt gratitude for selecting us as your locally owned and operated Hyundai dealer in Norman, Oklahoma. Your positive feedback is highly appreciated, and Ashley, your sales team member, will be overjoyed to read your kind words. It brings us immense joy to know that your experience at the all-new Norman Hyundai was outstanding. Our team facilitated a remarkable trade-in and purchase process, enhancing your car-buying journey. Trusting us with your new car acquisition is an honor, and we are dedicated to exceeding your expectations. The Norman Hyundai team takes great pride in consistently going the extra mile for our valued customers, and your recognition of our efforts means a lot. We understand that making a substantial investment should be accompanied by confidence and comfort, and our staff's primary objective is to deliver unparalleled service. Your patronage is immensely valued, and we eagerly await the opportunity to serve you again. Please don't hesitate to contact us for any of your automotive needs. Dedicated to serving you exclusively,
Servicing You and Nothing Else!
The Norman Hyundai Team
If it weren't for Billy and Anthony (GM), I would have
taken my business elsewhere. The dealership itself is nice, but the communication between the staff is poor and could be improved.
taken my business elsewhere. The dealership itself is nice, but the communication between the staff is poor and could be improved.
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by HyundaiMomma
Other Employees Tagged:
Xavier Dennis, Chad Harris, Andrea Kern, Garrett Marchette, Anthony Morales, Jacob in Finance - 5 stars
Sep 05, 2023 -
Norman Hyundai responded
Thank you for trusting our Norman Hyundai dealership with your automotive needs. Our Hyundai sales team continues to reach #1 in customer experience in Oklahoma per Hyundai, and at times, we are all human and make mistakes. Given your recent 3-star Review and comments, our Norman Hyundai team has attempted to contact you to see how we can address the issue. We thank you for taking the time to speak to the management team about your concerns. We hope to earn your 5-star mark in the future. We are a family at Norman Hyundai, and our goal is 100% customer satisfaction. Your all-norman Hyundai is here to Service you and Nothing Else!
Your team at Norman Hyundai
405-801-3590
Billy was extremely knowledgeable and helped me find the
perfect car that had features I wanted in a price range that fit into my budget. From the moment I walked in the door until I walked out with keys to
perfect car that had features I wanted in a price range that fit into my budget. From the moment I walked in the door until I walked out with keys to a new car, he made me feel like I was the most important person there. I will definitely go see him again when I need another vehicle.
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by Lady Midnight
Sep 05, 2023 -
Norman Hyundai responded
We are just as excited as you and are thrilled to see you driving your new Hyundai!! Our team at Norman Hyundai, thank you for choosing your locally owned and operated Hyundai dealer in Norman, Oklahoma! Thank you for your positive feedback; your sales team member Billy will be glad to see your kind words! We're thrilled you had an excellent experience at the all-new Norman Hyundai, and our team provided you with an exceptional trade and car purchase process for your car buying experience! We thank you for trusting our team with your new car-buying needs! Our Norman Hyundai team takes pride in going above and beyond for our customers, and it's great to see that our efforts are appreciated. It's always important to feel comfortable and confident when making such a significant investment, and Our staff's #1 goal is to provide you with superior service! We are happy you are driving the new Hyundai! At Norman Hyundai, on the mile of cars in Norman, Oklahoma, we understand the importance of earning your recommendation and are grateful to receive yours! This Norman Hyundai team is dedicated to our community, and you will have all-new facilities next year! The new facility is located at 591 N. Interstate Dr., Norman, OK. The facility will incumbent a one-stop shop for sales of new Hyundai & preowned cars, parts, and automotive repair services to provide customers with the premium Norman Hyundai experience! We appreciate your business and look forward to serving you again soon! Please do not hesitate to contact us for any of your automotive needs!
Servicing You and Nothing Else!
Your team at Norman Hyundai
Best experience I ever had at a dealership.
Thank you Billy for making it happen.
Thank you Billy for making it happen.
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by Stephiibabee22
May 18, 2023 -
Norman Hyundai responded
Thank you for choosing your locally-owned and operated Hyundai dealer! Thank you for your positive feedback! We're thrilled you had an excellent experience at the all-new Norman Hyundai, and our team provided you with an exceptional trade and car purchase process. Our Norman Hyundai team takes pride in going above and beyond for our customers, and it's great to see that our efforts are appreciated. It's always important to feel comfortable and confident when making such a significant investment, and our staff's #1 goal is to provide you with superior service! We are happy you are driving the car of your choice! At Norman Hyundai, on the mile of cars in Norman, Oklahoma, we understand the importance of earning your recommendation and are grateful to receive yours! The Norman Hyundai team is dedicated to our community, and you will have all-new facilities next year! The new facility is at 591 N. Interstate Dr., Norman, OK. The facility will incumbent a one-stop shop for sales of new Hyundai & preowned cars, parts, and automotive repair services to provide customers with the premium Norman Hyundai experience! We appreciate your business and look forward to serving you again soon! Please do not hesitate to contact us for any of your automotive needs!
Servicing You and Nothing Else!
Your team at Norman Hyundai
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