Bishoy Mikhail | Page 3

Tried charging me thirteen hundred dollars to replace my headlight bulbs. took me two hundred dollars and ten minutes to fix myself. I spent more for the diagnostic fee than I did actually fixing the proble headlight bulbs. took me two hundred dollars and ten minutes to fix myself. I spent more for the diagnostic fee than I did actually fixing the problem myself More

by Braxton L Verified Customer Verified Customer

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Bishoy was excellent, thorough & very customer oriented! He handled my service with great knowledge & timely updates. Went above & beyond in making my transition from my old ram truck to my new Laramie. He handled my service with great knowledge & timely updates. Went above & beyond in making my transition from my old ram truck to my new Laramie. More

by Acdetato Verified Customer Verified Customer

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Boes was scheduled off for a wedding and had given my car in incident to another person who who failed to do anything with it. I talked to a Mike in the service department. He also didn't do anything. I left in incident to another person who who failed to do anything with it. I talked to a Mike in the service department. He also didn't do anything. I left a message for the service manager and he never called me back. I'm still waiting for a callback back and it's been over well over a week or more. More

by walkerfl Verified Customer Verified Customer

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Bishop was great when I had my dodge ram in . Then I recently traded it and got a jeep grand Cherokee and Josh helped me out with the deal and Carlos monterosa explained everything on delivery Then I recently traded it and got a jeep grand Cherokee and Josh helped me out with the deal and Carlos monterosa explained everything on delivery More

by Dee51572 Verified Customer Verified Customer

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Lack of communication and lies. Sent me text messages that were rude and unprofessional. I wasnt never concerned about pricing or time (I had a rental ) but he was a jerk Sent me text messages that were rude and unprofessional. I wasnt never concerned about pricing or time (I had a rental ) but he was a jerk More

by kelauper Verified Customer Verified Customer

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Thank you so much. The service department was so helpful. I appreciate all your help and support. The service department was so helpful. I appreciate all your help and support. More

by MDUYKAL Verified Customer Verified Customer

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No complaints, would return again for service work on my Durango. Thank you very much. Durango. Thank you very much. More

by matt.hillbrand Verified Customer Verified Customer

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I am beyond frustrated. I have to call two dozen times over a two month period to actually reach somebody or maybe get a call back. A call and get transferred to a voicemail I have to call two dozen times over a two month period to actually reach somebody or maybe get a call back. A call and get transferred to a voicemail pretty much every time.I bought my truck in for a warranty repair in November 2024 and they kept putting me off and putting me off and putting me off. I called every couple of weeks and if I was lucky enough to reach somebody they would say it’s still on backorder. I finally showed up a year later for other service and they told me that they couldn’t help me. I have no idea how they’re still in business. As a local business owner of many years, if I treated my customers like this, I wouldn’t be in business any longer. It’s beyond a miracle. More

by signonfl Verified Customer Verified Customer

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This is the 6th survey - I waited 2 1/2 hours in the express lane for an oil change at 7 am. I will never recommend you to anyone. express lane for an oil change at 7 am. I will never recommend you to anyone. More

by mountcastle.david Verified Customer Verified Customer

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Bishoy does not follow up or attempt to return any calls, emails, etc…. Other service writers were helpful, but overall attitude of the majority of customer facing service staff, was that customers are simpl emails, etc…. Other service writers were helpful, but overall attitude of the majority of customer facing service staff, was that customers are simply a nuisance. More

by brad.lunn Verified Customer Verified Customer

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