Bishoy Mikhail | Page 20

I am disappointed in the dealership for many reasons. For the size, there are only 2 diesel mechanics. They had my truck for 50 days to fix multiple problems. Don’t expect them to do the right thing and For the size, there are only 2 diesel mechanics. They had my truck for 50 days to fix multiple problems. Don’t expect them to do the right thing and give you a loaner, it is extremely difficult to get them to give you one. The inside of my truck was disgusting with dirt and hand prints every where. They don’t care about taking care and being respectful of your hard earned things. If you don’t want to feel respected and you don’t care about your vehicle and knowing what’s going on with it then this is the place for you. As for the service advisor, Bishoy is very disrespectful and lazy with his job. He told me it is not his job to keep me updated on the status of my truck. He told me he went “above and beyond” for calling the warranty and getting it setup for me. He would not return phone calls. He is very arrogant for someone so young and just getting started. His boss Mr. Torres never returned my phone calls once. Never did anything to help make his service advisor do his job or explain to him how to treat a customer. They both should be embarrassed and retrained on how to do their jobs. More

by enoblejr86 Verified Customer Verified Customer

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Poor communication. Custom service sucks Won't take my car there again. Lost my business Horrible Custom service sucks Won't take my car there again. Lost my business Horrible More

by ynotnicki Verified Customer Verified Customer

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They do not follow up even after 4 or more calls. And charge ripe off rates And charge ripe off rates More

by JPETTY1 Verified Customer Verified Customer

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The service was excellent. 👍😊👏 Problem resulted. Good customer service. No complaints at all. Time is best 👍😊👏 Problem resulted. Good customer service. No complaints at all. Time is best More

by hidalgo.denny Verified Customer Verified Customer

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Brought my vehicle in because I had a leak was told it would be a $305 diagnosis fee. After reviewing my car they said it would be a $4,500 project. For something that should have been covered under the b would be a $305 diagnosis fee. After reviewing my car they said it would be a $4,500 project. For something that should have been covered under the bumper to bumper 3 year/36000 mile warranty. They said it wasn't covered so I took my business elsewhere where it only cost me a third of the price More

by apfrankiesplace Verified Customer Verified Customer

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I'm at the service manager it was quite the incredible experience thank you George experience thank you George More

by georgeakoustas Verified Customer Verified Customer

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