Blake Simpson

It was great. We notified of what was going. Great overall. The experience with Walt Massey service department was Great. We notified of what was going. Great overall. The experience with Walt Massey service department was Great. More

by rose.jefferson38 Verified Customer Verified Customer

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My car was finished and no one came to let us know, we waited an extra 40 minutes, I just happened to see the young man who actually changed the oil pass by where we were standing outside and he told us t waited an extra 40 minutes, I just happened to see the young man who actually changed the oil pass by where we were standing outside and he told us that he finished the car some 30 minutes ago. I stood there at the counter waiting a while bc no one was there, until a young lady was walking by and ask did we need help,and she told us d system was down. I feel that they should have come to get us and let us know what was going on instead of us having to wait all that unnecessary time for no reason. After we left, the light in my dashboard for on star came on and we had to bring it right back. Blake said that he had to order the part , so he will let me know when to bring the car back More

by Yodesue Verified Customer Verified Customer

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Got in and out very quickly Customer service was excellent very organized and clean Fast service excellent very organized and clean Fast service More

by alicianicole0721 Verified Customer Verified Customer

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Lengthy Confusing at times stressful at times mainly cause of warranty and waiting issues Glad it all worked out cause of warranty and waiting issues Glad it all worked out More

by dwaynestevenssr Verified Customer Verified Customer

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Service mechanics have no respect for service appointments, Need to keep customers informed and finish within specific time, not two hous later. appointments, Need to keep customers informed and finish within specific time, not two hous later. More

by bci.bwoods Verified Customer Verified Customer

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I have been coming to get my car serviced there for a long time normally oil changes on the regular the serviced department ALWAYS HAVE a new face in the serviced department working which make it difficu long time normally oil changes on the regular the serviced department ALWAYS HAVE a new face in the serviced department working which make it difficult to build trust with the dealership as a whole!! The last experience i had with the dealership which was June 2026 was my worst experience there.... I miss Mr. Dan the older gentleman who drove u around wen your car was getting serviced! More

by shakyrapeters Verified Customer Verified Customer

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My service was fast and efficient. Not a long wait at all. I like Walt Massey. Not a long wait at all. I like Walt Massey. More

by RB Verified Customer Verified Customer

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Check in was easy and efficient repair technician kept me informed The technician was very polite informed The technician was very polite More

by ffweary Verified Customer Verified Customer

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Very professional and got job completed in a timely matter. Was very friendly and courteous. matter. Was very friendly and courteous. More

by paulagolmon Verified Customer Verified Customer

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They kept me informed the entire time what they found wrong and what they were going to do to fix it. wrong and what they were going to do to fix it. More

by Npsmith1225 Verified Customer Verified Customer

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