Bo Trivett

Mark Norman is a great service advisor. He is the main reason I keep coming back to the dealer!! He is the main reason I keep coming back to the dealer!! More

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Excellent sales and service, lots of smiling faces and they know the product they sell and service very well. And my car gets cleaned every time I come in. Thank you GM Murfreesboro! they know the product they sell and service very well. And my car gets cleaned every time I come in. Thank you GM Murfreesboro! More

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Great Mr. Trivett is very professional and appears to care about your business and superior customer service. I would recommend his dealership to all my fri Mr. Trivett is very professional and appears to care about your business and superior customer service. I would recommend his dealership to all my friends and family. I have checked out many of the dealerships in the Middle Tennessee area and find this dealership to be the best! More

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Great experience I’ve always had a great experience with Chevrolet Buick GMC of Murfreesboro! I would highly recommend them if your looking to purchase a new car. Also I’ve always had a great experience with Chevrolet Buick GMC of Murfreesboro! I would highly recommend them if your looking to purchase a new car. Also for any oil changes/service for your vehicle. They make you feel at home. More

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Stealership I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac Dealership of Murfreesboro, TN. To make a long story short; GM left the decision to Mr. Bo Trivett to refund me $1632.42 for a design failure in GM timing chain on a 2012 GMC Terrain 2.4 liter engine. I brought the engine noise to the attention of that dealership in 2014 when the engine only had 25,000 miles and under warranty. I was told by their Service Adviser that engine noise was characteristic of that particular engine; so they didn’t check it out or document my complaint. In July 2017, the timing chain stretched to the point of skipping several teeth and cutting off and idling rough. I call the dealership to make an appointment to bring the car in and I was told over the phone that I needed a timing chain set. I asked, how do you know this and was told that engine has a design defect in the timing chain; it stretches and sometimes break. Here are my questions: 1. Could I have force that dealership to troubleshoot and document my complaint on my vehicle back in 2014 when the car was under warranty? 2. What good is a new car or extended warranty if a dealership refuses to work on a customer car under GM low compensation to a dealership? 3. What recourse do I have in a situation like this? More

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