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Mark Norman
Mark Norman at Chevrolet Buick GMC Cadillac of Murfreesboro

Mark Norman

Service Advisor

Chevrolet Buick GMC Cadillac of Murfreesboro

960 John R Rice Blvd
Murfreesboro, TN 37129

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3.7
67 Reviews
3.7

67 Reviews

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67 Reviews of Mark Norman

August 06, 2026

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Employee Rating

Never wash car which is part of service didn't reset mileage didn't replace sticker More

by Tommie Allen jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anna Williams

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Aug 08, 2026

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, we regret to hear that you had this experience with us. Please reach out to us at (615) 575-6530 when you can so we can address this situation directly. Thank you and have a great day.

April 19, 2026

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Employee Rating

Mark Norman was great! But I had an appointment for a simple oil change scheduled for 3:30pm, and didn’t leave the dealership until almost 6:00pm. Unacceptable wait time. More

by Ben_dover_boys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you for bringing this to our attention. We're very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 645-1075 to share more details about your visit so we can make things right.

January 12, 2026

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Employee Rating

This dealership is WORST ! ! They make excuses and send you away when you are having issues with a brand new vehicle. After years of taking the vehicle back-and-forth, still n More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anna Williams , Tyrone Johnson

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Jan 15, 2026

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 645-1075 to share more details about your visit so we can make things right.

Jan 15, 2026

Donald responded

I do not believe you are sorry at all. I brought this vehicle back to your dealership weeks after purchasing it new. And numerous times after that. You had every opportunity to do what was right but yet you chose to keep saying it was normal. Knowing it was not . Then I make an appointment and it sets for two weeks on your lot and you do not even look at it . So I came and picked it up and took it to another dealership who immediately diagnosed the problem of what i was telling you from day one ! I would never buy anything else from your dealership nor recommend you to anyone. If anything id say stay away from your dealership because you do not stand behind what you sell

June 12, 2025

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Employee Rating

Will not honor your Platinum Warranty And will lie to your face never trust them More

by sirtray54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Jun 13, 2025

sirtray54 responded

They had my buick for rear camera replacement and didn't repair my car the said the part was back ordered and we decided to to my car to parks gm in Columbia Tennessee , who repaired my car as soon as th part came but the rent that the dealership gave i had for 2 wks and my platinum warranty covered that was 6 months ago , but the dealership refused the bill and Enterprise Car Rental Came For Me Chevrolet Buick Cadillac Of Murfreesboro Tennessee Dealership Aways Had Poor Service And Dont Treat Minorities Fair , Look At You Like Like You Don't Belong In Their Dealership, That's How I Feel Whenever I Go Their

May 24, 2025

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Employee Rating

Service department is top notch. Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealershi More

by kevinwaynebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Holder

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May 25, 2025

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are pleased to hear of your experience with us here at Chevrolet Buick GMC of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 29, 2024

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Employee Rating

Mark Norman is one of the best service advisors i have been with GMC for many years and yes there prices have really gone up and when you are on social security that hurts More

by pt2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Dyer

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Dec 02, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are pleased to hear of your experience with us here at Chevrolet Buick GMC of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 27, 2024

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Employee Rating

The only place in town that services my tahoe. Mark Norman is the best service advisor I have ever worked with. Make servicing your vehicle easy. More

by Suv Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Butch Bugg

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Nov 29, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we're happy you found our staff to be so supportive during your experience here at Chevrolet Buick GMC of Murfreesboro. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 18, 2024

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Employee Rating

Mark Norman is a great service advisor. He is the main reason I keep coming back to the dealer!! More

by clydecsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Trivett, Ben Bonk, Ed Burris, Shawn Ashcraft, Stuart Ogg , Chuck Keener

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Nov 21, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, we're happy you found Mark to be so supportive during your experience here at Chevrolet Buick GMC of Murfreesboro. Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

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Employee Rating

Very friendly and knowledgible. Bowtie helped us find the right vehicle to suit our needs. More

by rsmith3046
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: "Bow Tie" Jamie, Shawn Ashcraft , Chuck Keener

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Nov 10, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 08, 2024

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Employee Rating

Chevrolet Buick gmc is the only dealer I have used since I have lived in middle Tennessee. More

by ewf607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Burris, Shawn Ashcraft

Print
Sep 09, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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