Bob Baran | Page 22

My Glen Toyota car buying/ leasing experience Dealership is very professional and accommodating to customers especially the people mentioned below. All our inquiries were answered very clearly. We Dealership is very professional and accommodating to customers especially the people mentioned below. All our inquiries were answered very clearly. We had an excellent experience during our visit. One thing to comment though is the office needs some updating and modernization. Thank you! More

by flor.nogoy Verified Customer Verified Customer

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Good Service Good customer service. Good work. Good vehicle. Good experience. I like the friendly athmosphere and personnel. The lease of the car was quick fast a Good customer service. Good work. Good vehicle. Good experience. I like the friendly athmosphere and personnel. The lease of the car was quick fast and easy. More

by Andrea Verified Customer Verified Customer

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Professional The salesman and staff were very professional and thorough with all my options. They explained everything in detail. I'd highly recommend Glenn Toyota The salesman and staff were very professional and thorough with all my options. They explained everything in detail. I'd highly recommend Glenn Toyota to friends and family. More

by ROBBSFUNDS Verified Customer Verified Customer

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Problem with battery and alternator I came in to replace the battery or alternator because two other places told me I had a problem with both of them I scheduled an appointment and cam I came in to replace the battery or alternator because two other places told me I had a problem with both of them I scheduled an appointment and came in and right away was greeted warmly by an associate. Before I left the associates told me to wait in the waiting area and they would run a series of test to make sure what the actual problem was. I enjoyed a cup of coffee and waited for the test to be completed. The manager came back within 20 minutes and explained that my car had no problems. I was so happy I didn't have to spend money on something I didn't need. Thank you for everyone's help More

by NBUKACZ Verified Customer Verified Customer

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Excellent sales know how. The sales team realized my hesitation and asked me why...I responded and then I bought the car that was best for me. I ended up buying a new prius. The sales team realized my hesitation and asked me why...I responded and then I bought the car that was best for me. I ended up buying a new prius. More

by JOHNVACCARO300 Verified Customer Verified Customer

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The dirtiest dealership in the area! First off: how does Toyota allow a business like this to operate under their name? I had a deal in writing with General Sales Manager José Corniel First off: how does Toyota allow a business like this to operate under their name? I had a deal in writing with General Sales Manager José Cornieles. The next day I went with my uncle to do the paperwork because the loan (from Toyota Financial Services) on my trade is under his name. I told them that because of student loan debt, my credit score was not good but that my uncle's was excellent and that he would co-sign. These snake oil salesmen ran my credit only to come up with the excuse that Mr. Cornieles was not there to "sign off" on the deal and that the on-duty sales manager did not have the authority to do so. I should have 'listened' to the terrible reviews about this dealership on this great site and elsewhere. The first red flag should have been that the car I "negotiated" was advertised for a considerably cheaper price on a third party site. Guess what they did that same night... raised the price to be the same as on their site. I took the bait and they couldn't hit me with the ridiculous fees (including the $1395 for the pre-delivery inspection!) It was all a scam to lure customers into their shady "dealership." They should go into the business of selling fees instead of cars. Visit this place at your own risk. More

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The worst experience a young woman can ever go through. I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager w I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager was requesting him to show me on the lot, was not there. So that was annoying. Then finally we found a 2009 Nissan Altima that was for $8,000, but Steve told me it was $9,000, and he had it written down on a paper for $8,000. A little sketchy....well we test drove it and it was ok. So I later gave a check deposit for $2,000. I was at the dealer for at least 3hrs and after we negotiated a price, which I still was not pleased with, it was late and after closing time, Steve the sales guy told me I was not approved yet and wouldn't know until the next morning. So I said well give me my deposit back and I will wait until I am approved. He said the sales manager takes the checks and was gone for the night. The next day I received a call from my auto insurance telling me that someone from Glen Toyota was trying to transfer my insurance onto the used Nissan Altima but they informed them they had no authorization to do that. so I called the dealership and talked to finance manager Bob Baran and told him I was very upset that someone would over step there boundary and try to call my auto insurance without my permission, especially when I have not been approved for the vehicle at the very moment. So then I told him I wanted my deposit back and will pick my check up after work. he said ok that's fine, and will inform the other finance manager because he would be gone by 5pm. so I got there on July 19th, 2017 @6:45pm, a young African American sales guy assisted me and told the finance manager I was here to see him. I waited for about 20 minutes and no one came to assist me, so I went back to the African American sales guy and told him I needed to see someone because I had somewhere to be. He told me to go in the front and see the general sales manager Jose Cornieles. I went in to see the General Sales Manager, and told him I was upset about the call being made to my auto insurance and also that I don't think I want to go forward with the car because after 5yrs of financing an 8 yr. old vehicle, it wont be worth it so I wanted my money back and plus I still was told I wasn't approved for anything. He said he apologized for that, and that he see in the computer I was approved, and went on to try and explain how he can get me a good deal for the Nissan. I told him I wasn't interested and just wanted my money back so I can find a car of my choice. he got hostile, called me "Ignorant" TWICE and after I asked him did he call me ignorant and to give me my money back, he flat out said "No I'm not giving you nothing back." I said oh you're not going to give me my money back, he said no I'm being ignorant for not letting him explain trying to show me I'm getting a good deal on an 8yr old car. so I said I will call the police and I will get my money back. as I was exiting his office, he then said you're a disgrace, yes a disgrace to me. So I called the police unit, they came and made a report and I will be taking this matter further. No one, especially a paying customer and female should be treated in this manner because they don't want to buy a car that is not of their liking. Also, there were 2 employees in the office at the time when the general sales manager Jose Cornieles was being disrespectful to me and unbecoming of an employee; they did not intervene and stop him from bullying me. So that says a lot about this dealership. More

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Stress free buying!! Recently purchased a Camry from Tom Distefano. Tom was very informative and not pushy. He know exactly what I was looking for. Great price. Hassle f Recently purchased a Camry from Tom Distefano. Tom was very informative and not pushy. He know exactly what I was looking for. Great price. Hassle free. Would recommend Glen Toyota. More

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Great experience I have recently purchased a Rav4 from Glen Toyota from Tom Distefano. Tom was very knowledgeable and accommodating. I never felt pushed and I could te I have recently purchased a Rav4 from Glen Toyota from Tom Distefano. Tom was very knowledgeable and accommodating. I never felt pushed and I could tell he really cared about my needs and wanted me to be happy with my purchase. Tom made the experience easy and stress free. Bob Baran helped with our paperwork and was very kind and helpful. I will definitely be returning! More

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great expierience I haven't bought a car in 15 years and was a little stressed out about the process, but Tom put me at ease. he walked me through the process. he was v I haven't bought a car in 15 years and was a little stressed out about the process, but Tom put me at ease. he walked me through the process. he was very knowledgeable, professional , and personable, so I made the right choice by going to Glen Toyota. thanks Tom More

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